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November 2024 by Eric Biondo-Savin
KJ was fantastic and very attentive to detail. He was extremely knowledgeable and eager to help me. Great overall experience.
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November 2024 by Elizabeth Kutey
Kristen is a hoot! We loved her personality! She is very knowledgeable about the different products and was very helpful at pointing out products we might not otherwise have looked at. I would definitely work with her again!
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November 2024 by Sonnu Sandhu
Beware of this loaction. They are very slick sales people. Once your order is place and you have paid, you are not sure you will receive your order. I placed my order 4 months ago, and till today I have not received anyhting. Multiple visits to the store, they tell me it will arrive soon, but nothing comes. I have tried calling Ashley corporate as well. The store has all my information wrong in the system so Corporate doesnt know what is going on. 4 months later I just kep calling them with no resolution. Not sure but be carefull of giving any credit information at this specific loaction.
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November 2024 by Aoss Sami
Horrible customer service seriously the worst store. They lie to you about when you will receive your product.
3 different supervisors helped me ALLLLLLLLLL OF EM BAD.
Ordered my Furnature Sept 5. It’s now November 8th and I’m still missing parts with no delivery date
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November 2024 by Adelaido Cortez
Clean and very nice staff
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November 2024 by Michael Cook
Good all round experience, but it seamed the pricing varied from on pricing which i didn’t like. If you have sales on line you should advertise those sales in store
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November 2024 by Laura Janda
My husband and I came in not knowing what we wanted and were expecting prices way out of our price range when in fact that can’t be further than the truth, Christopher was our Tempur-pedic
Sales representative and he took his time explaining what the differences in beds were, and what we needed to start feeling better! We had a horrible bed at home that caused us back Sachs and an even worse couch so not only did we leave with a new bed and frame but we fell in love with a couch too that we added to our order! Ashley’s will definitely have our business in the future! Thank you again to Christopher !
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November 2024 by Ross Cecil
Kristen in mattresses was an absolute pleasure to work with! I would highly recommend seeing her for any furniture needs
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November 2024 by Maurene Smith
The sales rep KJ was great he was patient and described ever detail the in beds, and pillows.
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November 2024 by naveen ahmed
I’m very sad about my experience with Ashley. I ordered a couch from here and it’s taking over 2 months to get delivered. I have been coming home to a home that doesn’t feel like home because the couch has taken so long to get delivered and it’s impacting my mental health and comfort at home. They need to have more stock of their furniture, what’s the point of having such a big furniture store when your items are never in stock?
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October 2024 by Chris Burrows
KJ was great to work with. Good inventory and easy to schedule delivery and set up.
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October 2024 by Kaylah Simmons
Jeffrey was so nice. He is such a wonderful salesman, and the furniture that my daughter picked out is really sturdy and affordable.
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October 2024 by Samantha Kasanic
Honestly one of my worst customer service experiences. I ordered a tv stand back in July. When I went to assemble it, I had two broken pieces (snapped in half) I contacted customer services, which was honestly kind of difficult. Finally I was told I would get replacement parts sent to me. They estimated it would take around 2 weeks. I received no tracking number just another order number. When I chatted with customer service again, they could not even locate the order number in the system. I was basically just waiting for these untraceable parts to show up at my door. They did in fact show up after 6 weeks :/ (twice). I finally got to assemble my tv stand in October where I got to the last step and realized I was missing screws in the tool pack they provided me. I contacted customer service again and they told me they’d send another pack to me. I got that one quicker, but as I went to again assemble with the screws, I realized I did not have the screws in the second pack either. Overall, an extremely frustrating experience. Quality control obviously lacks, customer service is unorganized. I even had gone into the Novi store where I purchased the tv stand for assistance but they basically sent me away to contact customer service. Typical sales people who once they get the sale, you are out of sight out of mind. I simply will probably never buy anything for Ashley again because this process was beyond frustrating.
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October 2024 by Michael Lanning
Very courteous people , nice place, nice prices, great store would highly recommend
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October 2024 by Jennifer Maike
We worked with KJ who was knowledgeable and easy to interact with. We appreciate his time and consideration. Thank you!
