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April 2024 by Robert Jones
My wife had never been so she insisted we try it. The drinks were amazing and the food was solid. The service was semi par, sadly our server was a bit slow on checking on us and bringing us drinks / food, there was a table of 4 that sat down after us and ate / paid before us. The establishment is way over priced especially for a chain restaurant but overall the food was decent but the drinks stole the show!Parking: It's connected to the twelve oaks mall so a ton of free parkingWheelchair accessibility: Plenty of handicap spots and ramps
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April 2024 by pica2754
We had an absolute terrible experience.We had to remind the waitress that we haven't gotten our food after waiting an hour. Then she got one of our orders wrong. So I had to wait an additional 20 minutes to get my order.Then the waitress had the manager check into why we didn't get our food in a timely manner for some reason. The manager apologized but didn't give us any type of discount on our food. Then we told the waitress we wanted separate checks and she put it All on one check. To make it worse we went here for my sister's birthday.
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April 2024 by Sandra Kay
It's was my first time there and the burger was awesome!Parking: It's at 12 Oaks Mall so it was a little crowded due to a Sunday evening.Kid-friendliness: If you don't mind them, then it's good.Wheelchair accessibility: I didn't see any but the sign in the door states it wheelchair accessible.
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April 2024 by Michael
Way overpriced for bad service and mediocre food.The cheesecake is pretty good though.
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April 2024 by ErinTheCritic
After traveling my friends and I just wanted a nice dinner and some cheesecake of course. Unfortunately the dinner did not go well at all. Service was terrible and would've been worse if we didn't speak up every time our server tried to rush by us - Waited 2 hours for a slice of To-Go cheesecake which is crazy cuz it's already made? Took over 30 minutes to get a cocktail and our food took over an hour. When we tried to talk to Management they didnt even care to hear about it and shrugged us off then sent a server to "handle" that. My card was CHARGED 3 TIMES because our server didn't combine the right items on the separate checks. When I brought this up Brandon (the server) stated "I will have to get my manager to fix that." All my friends were fed up and couldn't wait to leave but even trying to get out the door and pay was a mission. I had an existing reservation and the table wasn't ready for us upon arrival, we had to wait in a very small crowded host stand area and when they called my name I barely heard the host due to noise levels. While waiting I watched 2 young females behind the cheesecake area picking up slices with their gloved hands and throw the slices into to go containers. The watched as they proceeded to use the dirty glove to touch the whip cream machine, the handle to the glass windowed fridge, and the next slice of cheesecake which was not the same cheesecake as previous. The cross contamination was for the public to see while waiting for their slice/table/food. It was disappointing to see staff not care about what they are doing and who they are serving.
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April 2024 by Lexi Tucker
i mean…. this is just insane lol
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April 2024 by Lorie Cupp
The particular location in Novi, MI was not the best. We visited in the past, sat in bar & had great service! This time we sat in the restaurant. It took 20 minutes to get a strawberry lemonade, refills on iced tea was slow, waited 40 minutes for food to come to table. Server was wishing other patrons "Happy Holiday" and telling others what she was doing when off work in 45 minutes. Oh, the "holiday" she was celebrating......4/20! Shift change came, right service would improve with new server; it didn't. Waited 20 min for to-go boxes, another 20 for her to collect card for payment. Management never came around to ask how the experience was, but he was setting up tables for a large family. Will sit in bar area next time, or go to the site at Easton in Columbus, although I'd much rather be in Michigan! Go Blue!
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April 2024 by Raj Matharoo
Busy place, best cheesecakes!
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April 2024 by TheBudgetFamilySykesAgain
Great service. Welcoming environment. Never disappointed in the food. Difficult to decide. Everything sounds looks and tastes so delicious. Highly recommend
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April 2024 by Nico Family
First off it was a 90 minute wait to be seated, once seated we waited 49 minutes for the food only for the fish to be burnt and fries cold and dry nasty coleslaw. The waiter said she could give me a substitute but never did they remade the food an when I tell you we waited close to 2 hours for the food an it still be how it was when we sent it back honey I was done. Then charged us for dessert when it should have been free due to us wasting so much time there and still did not eat anything was crazy an then the slices was so small I mean this experience was HORRIBLE!!. The first time we went was bad so we thought to give it another try before canceling it all together but nope still a horrible experience, so mad cause that was our only date night we could have an it was ruined by coming here. Will never visit again or will I recommend!!
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April 2024 by Bussaraporn Krut
The Cheesecake Factory is always a great choice. We went there for late lunch early dinner and we love lunch special there they have lunch special until 5 pm. My favorite is Renee’s Special. My husband likes pasta and burger, Food Was great. Excellent service. We will go back again soon!!
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April 2024 by Coralee Freeman Davis
The food was really great tasting. I had the gumbo HOWEVER the sausage was in little small slivers pieces ? portion size wa good. Service from Rick was outstanding. BUT the lighting inside is way too dark.
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April 2024 by Carrie Akers
Very dirty. Watched several tables set without being cleaned. Food and silverware all over floors. Our table was sticky dirty. Not a good first time experience at all. Food was ok nothing to rave about
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April 2024 by Pamela Saxton
Always satisfied there. Great service and no complaints about the the food.
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April 2024 by R M
Glorified Applebees.