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January 2024 by Katrina Soutar
Excellent customer service! Appreciated Ken’s help!
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January 2024 by Kimberly Lee
Highly disappointed as this is the second time experiencing an issue with an online purchase to be picked up in store. The associates at this location knowledge to assist with issues is subpar. I will no longer use in store pick up from this location.
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January 2024 by Jeff Holliday
Girl showing us to a changing room had such a bad attitude. Guy at the till lied about getting our mobile number to used for purchase. If these people are not customers facing types put them in the store room out of sight.
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January 2024 by Brooke
After waiting in line for more than a half hour the cashier was not very happy to help us. We were trying to do an even exchange for a pair of cheer shorts that were a gift. They were the same exact shorts we just needed one size smaller. Since they were a gift we didn’t have the receipt with us but they still had all the tags on them. They charged me almost $7 to exchange the shorts even though the tags were labeled with the exact same price.
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January 2024 by L B.
I really like this Dick's store. They usually have a good selection. I experienced good service in the shoe department today. Elijah was helpful and knowledgeable of the shoes available for my needs.
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December 2023 by Kunal Johar
Amazing collection
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November 2023 by Micaela Levitt
The young gentleman in the shoes department were very nice and helpful. You need more people like him, deserves a raise!!! On the other hand the woman up front were extremely rude. I ask the woman who appeared nice if she new how long it takes for order pick up to be ready and I was wrong, she was so rude!!! She said with an attitude well it talks 15 to 30 minutes for it to even drop into our system, as if we knew that. Then kept saying something about the radio. I was confused as to why she was talking down to us as if we were bothering her by asking a question. I just don’t understand why people are so rude for no reason. If you go to this location stay away for these employees. Grab what you need and leave. It’s sad that it’s gotten to this point. I walked in there so happy to be treated myself to an expensive pair or shoes and walk out upset with how we were treated.
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November 2023 by Munkbay S
When I entered the store, no one spoke. Everyone just looked at me and kept walking. I did eventually ask for assistance. I was pointed into a direction I was not taken to the area where the item I was looking for was located. I walked pass two female employees they just looked at me and kept walking. No one greeted me or asked if I needed any help. I finally had to ask for help from one of the three people that were standing right next to me who didn’t even acknowledge me until I asked for help, we’re very rude. The guy who assisted me put no effort into helping me find the item I was looking for, he was very nasty. His go to phrase was, “like I said”. I will never enter this location again. Not one staff member was welcoming.
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November 2023 by Suntoia Stacey
My son was disrespected and yelled at by a cashier, I asked for a manager on duty, I was approached as if we were out of line, RACIST, disrespectful, and very rude, didn't get any names or badges, but I will file a complaint with Headquarters asap
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November 2023 by RJ
I had the worst experience at this store. I picked up very expensive shoes and the girl at the store was rude, un-professional and don't know hot to treat customers.
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October 2023 by Brian B
I have had good luck at this location. They have the largest Yeti selection I have seen in lower Michigan. Good sales here and always have my size in clothing. Friendly staff and kept clean.
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August 2023 by Damir Sugar
Disappointing! Went shopping for a light jacket (i.e. Patagonia, north face, Columbia) ,but there was no selection. Very hard to distinguish what is mens and what is women's clothing. What happened to the mens section? Not sure what is going on with stores anymore. Wont be going back anytime soon.
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August 2023 by Clark Suttle
Terrible service in shoe dept. Slow and put out attitude. Brought out a pair of shoes that had clearly been worn outside. 30 minute wait was long enough. Left.
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August 2023 by L Di Nuzzo
The worst and rudest people working there. No one is willing to help, and if the do they put little to no effort into it. I've tried several times to give the benefit of the doubt and everytime they seem to hire ruder and ruder people with no customer service experience.
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June 2023 by Buffy Rhodes
While shopping there as minimal help with selecting items and unlocking fitting rooms. Took several minutes for someone to unlock the fitting room door after pushing the "help" button. This occurred several times and wasted a lot of my time. The person at the cash register acted like she was having the worst day of her life. She didn't say a word during the entire checkout process. When I asked to borrow the scissors that were next to the register to cut off the tag on the UA warm up pants I planned to wear to the gym in the area, she rolled her eyes and reluctantly handed them to me. If someone hates their job don't punish the customers, just simply quit. The manager was a few feet away during the entire process and didn't intervene or assist. She obviously accepts this type of behavior for her staff.
