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February 2024 by Joseph Shelcusky
Very helpful staff. They took care of my punctured tire at no cost and got me back on the road!
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January 2024 by Taylor R
Had a very positive experience here, the manager made sure things were done right on a previous order. Will continue to use this location and very happy with the new tires!
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January 2024 by Thuha Tran
The staff was friendly and knowledgeable. Locations ( Novi)They close at 5. But they still take me in. I’m very appreciate to the gentlemen’s service.
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January 2024 by Serge V
oth cars had their tires changed at this location. Please be patient with timing, especially during the high season, and schedule an appointment. All the workers are true professionals. I would personally recommend Travis; he is a very kind and good person.
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January 2024 by Redding Haines
Horrible experience. Had a nail in my tire and took it for a patch. They told me it would be about an hour and a half because they were busy, which is no problem. I came back two hours later and they hadn't even looked at my tire. I had to get a ride at that point to get some errands done. They called me an hour later saying they couldn't patch the tire, then sent me a text saying my tire was fixed, which was confusing. Turns out the tire wasn't fixed at all. I asked them to put a new one on since it was unfixable, which took another hour somehow and they took the liberty of putting a $150 tire on an 08 Volkswagen Jetta. I shouldn't have paid it but I was late for work and tired of dealing with them. Horrible service and the audacity to rip me off as well. Take your business elsewhere
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January 2024 by Christopher Lazaris
If I could give 0 stars I would. I hit a pothole on my way to our companies holiday party and brought my vehicle into the nearest tire place. I left my vehicle there for the weekend because they were closed on n sunday. When I came to pick up my car Monday afternoon it was damaged. Whatever they used to lift my vehicle punctured my under carriage. I called them and sent them pictures from before (showing no damage) and after picking it up. They submitted it through their insurance claims company who decided to offer me $250 for over $1k in damages :) for being a loyal customer.
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January 2024 by Tiquenta Alston
Horrible going back and forth with a rep about a service
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January 2024 by Kyle Erickson
I ordered brand new tires for my car, but the day before my appointment, my car started squealing and acting up due to some brake issues. Because of the holiday weekend, I needed to get my cars brakes fixed at a place that could do brakes. I called discount tire to cancel and they gave me a refund, no issues, and were very polite. Tommy helped me and I was really pleased with the customer service.
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December 2023 by Marcia Owens
Excellent, friendly service! Thank you!
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December 2023 by Otis C. Evans II
Quick turn around for a tire!!!!
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November 2023 by Mike Prokurat
I really appreciate the attentiveness of the staff at this Discount Tire location. While we're all human and make mistakes, they always correct promptly. One time I had a rotate and balance that afterward my tires actually were more out of balance than when I dropped my Wagoneer off. But they fixed it in about an hour, putting me at the front of the line. Just an oversight. No biggie. I've certainly heard of worse (loose lug nuts for example). I buy a lot of tires maintaining three vehicles. I drive over fifty thousand miles a year on my primary. I always buy their protection plan and they've always stood behind it. Every nail, screw, rim leak, or twisted radial belt has always been fixed for free. I like that they are mostly nation wide and when I travel there is usually a Discount tire around. I don't think I've dealt with a better tire shop. They all have a mistake here and there, but this dealer always steps up and fixes the issue without a argument.5 stars!
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November 2023 by QL
Has been here few times for new tires or balance. Always professional and friendly.A story I have to share today: I got a flat tire this morning due to leaking value, was told by my nearest tire shop that I need wait three hours until someone can take a look. To solve this problem I stopped by without a very high hope, after hearing my issue, the shop manager paused work on his hands, walked to my car, got value adjusted within one minute and saved my day.
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November 2023 by Angelina Segura
the worst place. Waited over an hour and had to complain before they took my car back. They said it was because we left, but my husband told them we would come right back in 10 minutes because i had to drop him off quick at his job site. They said no problem. 5 other customers came in and they serviced them before me. we were also charged for the warranty which we didn’t ask for. The guy said it was because we had it in the past, so they just added it. I was refunded. I would not have been so annoyed if I didn’t have to get back on the road to Texas, and if it was super busy like most DT places are but this was ridiculous!!
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October 2023 by Alex C
Could not recommend this place higher. Showed up with valve stems stuck (don't buy non-OEM valve stems!!), and they took the time to remove the tires to get the stems off for free. I do not recall the name of the manager but he was polite, friendly,and honest.Came back to get new tires for another vehicle. They offered a better tire for a hundred dollars cheaper than their across the street competators. They got the tires ordered the same day and had me out the door in about an hour once they arrived. Kennard and Travis were exceptionally friendly and professional. Excellent value, excellent service, and truly a 5-star experience.
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October 2023 by Kevin Stahl
Great service. Pleasure to deal with. Great pricing.