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December 2023 by Theodore W.
Excellent and friendly professional help from interior design experts
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October 2023 by Amy Florian
Marissa from the Novi store provided us with the best experience we could have asked for. After looking for furniture at several others stores and not finding the furniture or experience we hoped for we scheduled a consultation with Marissa in Novi. With so many custom options and a 3D design to make sure everything fit both in size and cohesion we came up with a beautiful living room. Ethan Allen has quality custom furniture and I wouldn’t want to shop anywhere else.
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October 2023 by Robin Caterina
Thank you so much to Marissa Teschner at the Novi, MI location. She came out to my house, took measurements and came up with a really beautiful design, putting it in a 3D program that really allows you to envision what the space will look like. Can't wait for the delivery!
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July 2023 by Gregory Kateff
We started our journey with Raquel Restum, our Ethan Allen Design Consultant, about 9 months ago, shortly after construction started on our new home. Fortunately my wife has some architectural design in her background and even more fortunate, Raquel was the person who worked with us. I was clueless, but Raquel immediately picked up on our decorating tastes what we liked, didn't like, and together with my wife in true teamwork fashion was able to put together and furnish our entire home, and all of the window treatments. I (we) just can't say enough nice things about what a great experience we had under Raquel's direction, advice and project management, as every detail was attended to and personally monitored by her. Raquel's the best, she has allowed us to realize a dream come true. Ethan Allen is quality and competence from start to finish. Thank you!!
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June 2023 by Dan Bickersteth
Had a great experience with the Novi, MI location. Designs by Raquel Restum really hit the mark and I’m really enjoying the purchase. Highly recommend.
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June 2023 by Tony Stojov
Our upholstered headboard bed is beautiful. The delivery and installation was great. The best part was our customer service. Marissa from the Novi store was our designer and she was wonderful. She made the experience 5 stars. Thank you Marissa!
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May 2023 by It’s just Alyssa Lang
I love Ethan Allen. Jamie our sale person was great. She went above and beyond to help us get the right items. I am not a designer, and I am a very visual person. She created a 3-D image to help me see how my new bedroom set would look in my room. when one of our pieces became unavailable, she contacted other stores personally. Jamie, we appreciate everything you did for us, and we will be returning to Ethan Allen in the future.
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April 2023 by W G
Went into the store with my girlfriend over the weekend wanting to buy some new furniture for our house, the lazy women (there were two) couldn’t even look up to greet us when we walked in we walked half way through the store before they came to talk. I would not recommend going to this location.
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February 2023 by Sue K.
Steer clear of the Ethan Allen Nacella braided wool basket weave rug if you're about to spend 2K on it and expect this rug, which the company describes as a "treasured heirloom", to look great for longer than a year and a half. A large (expensive) version of the Nacella rug comes with dozens of spots where ends of braids are joined in order to continue with the weave (not very attractive but acceptable). After some time, though, just over a year, the adhesive used to hold these braid ends together turns dark brown, almost black and looks, in dozens of places, like dirt literally. I bought rug insurance from EA that sadly doesn't cover a manufacturer defect that came to light after the manufacturer's 1 year warranty expired. (It covers only accidents.) I'm very disappointed that Ethan Allen didn't even try to stand by its product, and that my 'heirloom' rug is so flawed.
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February 2023 by Fadea
I bought a table set for my living room paid over $4,000 for them and after 6 months not even 6 months they look like I bought them from a garage sale! The paint is chipping off the wood! I’m so disappointed! Called to talk to the manager about this she said to me she will come to my home to take a look at them gave me an appointment and never came! Her name was Tracy. What a bad experience this is for me I will never spend a dollar in that store ever again. I spent almost$ 20,000 in that store I wish I would of bought my furniture somewhere else. These people don’t care or respect their customers.
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September 2022 by Shayla Storey
I had trouble with delivery at this location and had to reschedule my delivery twice, once due to the warehouse losing power (I get it, most of metro Detroit lost power that week), and once because the scheduler failed to inform the delivery company about my HOA allowed delivery window (this one was very frustrating as I took a day off work for this).I also had a difficult time exchanging the base board of my bed for a smaller one. The height of the bed with my mattress was comical and I needed a thinner base, but this wasn't discussed with me during the original sale. The salesperson was condescending and tried to make it my fault and give me unwarranted advice on how to use the base since I couldn't exchange it. She cited "health reasons" because the plastic was removed. The movers removed the plastic, I did not ask them to, and I called to nicely request an exchange less than 2 hours after the delivery. After this was escalated to management, it was resolved, so I have updated my review from 1 to 4 stars.
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September 2022 by Lois Edwards
I bought a rug from Ethan Allen and the ends started fraying right away. I placed a service call and they "fixed it". It is fraying again. They say it's out of warranty now! So disappointed in the quality of customer service and product.
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August 2022 by Kathleen Motycka Smith
Everything about my experience with Ethan Allen was superior. Beginning with the beautiful in store visit in Novi, Michigan and outstanding advice and help I received from my personal decorator giving me the the confidence that I had made the correct furniture choices. To the arrangements and considerate scheduling for the delivery and the professional and courteous gentlemen who so carefully carried my furniture into my home. All but two pieces of furniture currently in my house are from Ethan Allen. Not all brand new. My 2 wingback chairs have been reupholstered twice. They are still beautiful. Ethan Allen furniture is exceptionally well constructed and beautifully made. Investment pieces are still a wise decision. EA is a superior company in all aspects. Thank you!
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August 2022 by Steve Burke
Raquel Restum listened to my vision and helped design the perfect dining room & kitchen. I'm so grateful for her expertise and thrilled with my new Ethan Allen furniture!
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May 2022 by Kathleen Smith
Our recent experience with Raquel Restum at the Novi store was superb. She was knowledgeable about all available options on the furniture we were looking at and gave us constructive design advice and suggestions. We appreciated her professionalism and efficiency before and after the sale. Highly recommended!
