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March 2024 by Connor Melton
I have consistently had terrible experiences at multiple great expressions locations. They have long wait times, poor customer service and proceed with negligent practice.My experience:I had a bad cavity that was VERY close to my roots. Dr. Johnston at the Farmington location gave me a filling that proceeded to cause me extreme sensitivity. I voiced my concerns about the pain and was told, "It's going to be sensitive", and she suggested a mouth guard. This filling only lasted a few months before I felt extreme pain. My tooth had died from the truama, an abcess formed and needed a root canal. The proceedure was a failure.After waiting 2 weeks, with 2 consultations at 2 different locations. I was told it'd be another 2 weeks before I could get my root canal procedure done. That's 28 days of living with this abcess. I explained it was an emergency, but that didn't help.This has been a huge waste of time, money and caused me months of pain. When I voiced my frustration and asked for customer service, I was given a phone number. I've waited on hold for hours, left my number for a call back and have still not been contacted. Customer service is TERRIBLE.I genuinely feel I deserved compensation towards my root canal for the failed cavity filling.It's safe to say I will NEVER come back to any Great Expressions. I also wouldn't recommend anyone else does either. They aren't interested in helping their patients.
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March 2024 by gary middlekauff
They did a great job. Was in and out quickly. And very friendly
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March 2024 by Sandra Black
Great experience
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March 2024 by Erin Mae
Do not go here. I had 2 places, and my insurance, tell me that a crown would be $97 for prep and $460 for crown. I came here and they tried to tell me it was going to be $998 and were very rude like I was the wrong one. Then tried to say my appt was considered an emergency so will prob be billed, despite being scheduled for well over a week. I walked out and went to another place who also gave the same $97 and $460 quote. If 4 places all had same price and theirs was double, clearly are trying to price gouge patients. Happily went to Art Dental and had great experience.
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March 2024 by Rugina Rahman
I have been a regular at the Sterling Heights Great Expressions for years. Moved to Novi, so I tried to switch offices. It was a mistake. The receptionist is extremely rude. I had scheduled an appointment for my 6 month routine cleaning. The dentist was friendly and had no concerns about my teeth. The hygienist sent the receptionist in to tell me that I need a deeper cleaning. Proceeds to tell me she doesn't have time for that and I would have to schedule again, but there are no available appointments (ever?). So apparently now I have to wait for them to call when they feel like doing my cleaning. It was a waste of my time. I had an appointment for a cleaning at the SH office that I cancelled to come here and I so regret it. I know I would have left that office with my cleaning done. We won’t be back to the Novi Great Expressions.
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March 2024 by Tanny Powers
It was Great and everyone was helpful. I was able to get seen within an hour.I would refer them to anyone I know .Perfect service!
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March 2024 by Beverly Tullar
Very friendly! Excellent dental work too ??
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March 2024 by Diamond Roe
Love this dental office! Excellent doctor and staff is always professional and prompt. I’m never there long, they get you in and out! I also love the dental hygienist!
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March 2024 by Anithasuganthi Kalyanasundaram
They give appointments immediately for cleaning, and when you are at the clinic, it takes an hour to consult with x-rays but ask you to make an appointment another day for cleaning!!At least they should tell the people what to expect on this schedule. Wasted my half day of work time!!?♀️
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March 2024 by Anna Milfer
very good i like thanks
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March 2024 by Oliver Liou
Professional ~~ and Good Service
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January 2024 by Robert Micallef
I see them four times a year for periodontal checkups as well as a few emergencies. I love the Novi Michigan Great Expressions: the doctor, my hygienist, and the office staff are professional, competent, and kind.
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December 2023 by Pan Pan
My dental insurance provides 2 times cleaning per year. The facility gave me appointment for cleaning 3rd time in the calendar year and did not provide estimate. After siting on the procedure chair, I have been told I have to pay for this cleaning plus other treatment charges. That is not acceptable and no point of having dental insurance. The explanation given to me was the facility recommends 3 to 4 times cleaning but that is not in line with insurance. I just walked out.
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December 2023 by Nasrin Movahhedin
Best dental hygienist ever.Justine is very nice and respectful. She does her best.The dentist is very good and helpful. We moved but still prefer this place.
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October 2023 by Denise Heard
The entire experience was great. Dr. Simoski is the best dentist I've EVER had and his assistant, Wendy was amazing. I've been to 3 different Great Expressions facilities and have not been particularly satisfied but I'll be following Dr. Simoski wherever he goes (hopefully Wendy too!)
