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January 2024 by Biplob Chowdhury
Great service! Great people!
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November 2023 by Michigan Girl
Jesse Kotalik is second-to-none in all he does, from personalized customer service, to knowledge about products, to patience and understanding about the customer's needs. I highly recommend Jesse and his team at the Novi branch!
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September 2023 by Isha Miah
The white guy Jeffery and the Indian hijab lady was very courteous and professional and nice! They took their time with making sure all my needs were met! Love this branch!
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June 2023 by JB Blue
My debit card was sent to the wrong address, even though I gave my banker a very specific address to mail it to. Very frustrating.
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April 2023 by Narcisa Gavrila
Lisa - front desk operations - absolutely the kindest person I’ve ever met.Knowledgeable, sweet and professional.You made my day better - thank you so much!
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April 2023 by Jim V.
1 star only because could not figure out to give less. Have been a customer for 4 years, never had a complaint, never bounced a check, also had significant funds on deposit. Found they have closed both my checking and savings accounts with no advance notice but they promise to mail me checks and give me explanation. In meantime cannot deposit paycheck or pay any bill. Amazingly bad service to a long time customer.
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August 2022 by Debra Kittka
Tuesday afternoon very, very slow. They had both drive-thru spots open & I waited forever for just 1 car to move! Then a huge wait, again, once I sent my transaction in. Only 1 person in the building!
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March 2022 by Brian Cylkowski
Reasonable
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September 2021 by Mark Hibber
I always receive surveys in relation to my experiences with customer service.I want to share my experience with my branch manager.She immediately took care of my issue by putting a face to my situation. She was thorough, and honest. My issue was resolved as she said it would be.
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April 2012 by J.R. Avaritt
The manager is extremely helpful.
