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May 2025 by Karen Shelton
I love this place ❤️
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April 2025 by Aqsa Gill
I love the store and have purchased a lot of stuff from here. I purchased a throw two days ago But I misplaced the receipt for it. I Came back two days after and this lady at the checkout said I can’t return it because I have no receipt for it. Which is totally fine like they could’ve given me a store credit for it but the lady at the checkout said I would only get the amount that it was on sale for although I bought it full price. And that’s also okay , but when I asked if I could exchange it for a different color in the same throw that lady said she would not be able to do that. This is not about money cause it was only a $35 throw and that’s fine like I did not have the receipt and they don’t want to return it, but that lady was rude from the moment I walked into the door. And then when I was asking for the refund, she was talking so loud almost yelling at me like “I need a receipt. I need a Receipt” Kirkland needs to do better! This is not how you treat your customers or anyone I was here on Tuesday 5:24 PM so whoever was working that shift was really rude! I asked her name and it was Diane!
My mom was with me as well. And she asked about the price of a pillow and the lady said “go look at the tag” instead of helping her find the price. That’s when I just couldn’t stay quiet. I went and confronted her and asked why she was being rude and she totally denied and told me to “get out”. What a shame for Kirkland to hire such people that spoil the company’s name only because they’re racist and don’t wanna do their job.
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April 2025 by carol beyett
Wow, was just now rudely chased out of this store. Apparently they close at 7pm, iThere are NO signs on the front door that says they close at 7pm. So how was I to know??? God forbid, I walked in 6 mins before they closed. Explains why she was standing by the front door with her phone in her hand, basically blocking my entrance. Why she just didn't tell me when I walked in ?
No Hello, just a pissed off stern face. 3 mins later she chases me down to rudely ask if I was looking for something & inform me with a stern stare that the store was closing in 3 mins. If these are the way you treat your customers you should just close the store permanently. What an unpleasant experience. Suggestion, put store hours in BIG bold letters on the door & train your sales people how to be courteous.
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February 2025 by Mk Young
Kirklands as a company has nice merchandise and when on sale, fair prices. But this location needs to improve their attitude when waiting on customers. I never have anyone at the counter be friendly to me. I am a friendly person, always trying to be helpful and say thank you, but I get no response back, why isn't the store employees thanking me for my purchase? I say thank you when they hand me the bag only to be met with silence. I went in for an online order pick up, I showed her my barcode, she asked I make it bigger, I said it's as big as it will go (because I had already tried) She didn't even try and scan it, said she needed the numbers, so I read them for her and she didn't even say thanks. I also told her on my way out I appreciate being able to a pickup cause I have a bad knee that makes shopping uncomfortable, she said nothing. Like talking to a wall. Just so tired of people not showing consideration in return. And this is not a one time occurrence, every time I go to this store they act like they are doing you a favor to wait on you. Btw, I've worked many years in retail and I'm not expecting anymore than I would give when waiting on someone.
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December 2024 by melanee o
Super disappointed with this store. It has such cute things and I've found great items to decorate my home. BUT recently tried to do an even exchange but didn't have my receipt WITH AN ITEM I BOUGHT YESTERDAY. Most stores can look up rewards #s or reference a previous used card. But the associate couldn't do either. BEWARE THAT YOU MUST HAVE YOUR RECEIPT OR NOTHING CAN BE DONE FOR YOU AT THIS STORE. I won't return.
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November 2024 by Gary R
The place smells like too many candles. I would have spent more time in the store and more money, possibly if the store didn't have an over welling aroma.
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September 2024 by Theresa Delp
This was one of my favorite stores, years ago and for some reason I stopped going after what happened to me this past Sunday I remember why, customer service is very aggressive. This being said I returned two items on Sunday and was told after I returned them that they could not refund my cash they had no money in their store. The lady that took care of me at the counter was doing just fine until the grumpy woman decided to tell me that it is store policy not to have cash in their store and if I wanted a refund I would have to get a credit. I thought when she said credit I would get a store credit, I told her no thank you, I didn't want a store credit, the nice lady then said no you could have it put on your debit or credit card. Maybe this should have been said before the whole transaction started. The grumpy lady said I would have been told when I purchased with cash that they wouldn't refund my cash, they would only credit a bank card or a credit card. No one told me that when I purchased my items, if they would have I don't think I would have had a problem returning it and having it put on my debit card. Customer service was poor once again. I know people have good days and bad days but when you work in the service business which I did for 40 years I would only treat people like I would want to be treated. I know people can have bad days but taking it out on customers in your store it's just not good business. You just made it easier for me not to go in and spend money on overpriced items. Thanks for listening.
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September 2024 by Rebecca Haynes
So many cute Halloween and fall items. They run great sales each week!
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May 2024 by Orrin Forsyth
Love they have cute items here
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May 2024 by Missy
Consistently inventory will say many items are in stock at this location online only to be told they're all sold out when I go into the store.. I'm here on a Sunday and was told all of the inventory was sold out on Friday, but the website states differently. They're either hiding inventory or not doing their job to update it. Very disappointing.
I would love to know how multiple items in a variety of colors are said to be in stock at the store, but not available when I go to the store? They mysteriously were all sold out on Friday though. Makes no sense.
This has happened on more than one occasion, so it's a ongoing issue.
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February 2024 by L Shoe
Went to pick up a table that I ordered.Store was well stocked and friendly employees.
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January 2024 by Lori Illes
Love this place. Prices are high but got some beautiful canvas prints on sale.
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January 2024 by Nicole Williams
Bad customer service.
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January 2024 by Melissa Barabas
Love the picture I bought on Nov 10 and hung up about a week later. I took the picture down at Thanksgiving and hung it back up on Jan 1st. It came crashing to the ground with the screws and hardware pulled out of the frame. Staff said I hung it wrong and that there should have been a sticker on the back to say that. Told her no I didn’t and aid no there wasn’t a sticker and then I proceeded to show her that most of their paintings had no such info. Asked for an exchange but since they don’t have that anymore, I was told I was out of luck. When I asked for a store credit I was told it was past 30 days. Are you kidding me? The hardware lasted about 3 weeks and damaged other items on the way down and said it was my fault. I’ve never had a painting or heavy mirror EVER fall off a wall before. I will never shop at Kirklands again.
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December 2023 by Davis Davis
This location doesn’t offer a public restroom. Absolutely insane. Drove over an hour and had to stop my shopping experience.
