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February 2024 by L Shoe
Went to pick up a table that I ordered.Store was well stocked and friendly employees.
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January 2024 by Lori Illes
Love this place. Prices are high but got some beautiful canvas prints on sale.
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January 2024 by Nicole Williams
Bad customer service.
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January 2024 by Melissa Barabas
Love the picture I bought on Nov 10 and hung up about a week later. I took the picture down at Thanksgiving and hung it back up on Jan 1st. It came crashing to the ground with the screws and hardware pulled out of the frame. Staff said I hung it wrong and that there should have been a sticker on the back to say that. Told her no I didn’t and aid no there wasn’t a sticker and then I proceeded to show her that most of their paintings had no such info. Asked for an exchange but since they don’t have that anymore, I was told I was out of luck. When I asked for a store credit I was told it was past 30 days. Are you kidding me? The hardware lasted about 3 weeks and damaged other items on the way down and said it was my fault. I’ve never had a painting or heavy mirror EVER fall off a wall before. I will never shop at Kirklands again.
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December 2023 by Davis Davis
This location doesn’t offer a public restroom. Absolutely insane. Drove over an hour and had to stop my shopping experience.
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August 2023 by Brian G
I use to shop here, no more. I bought an item and paid cash it was under 20 dollars, I decided it wasn't gonna work so I returned it on Tuesday, the lady informs me they do not do cash refunds. I told her I was not informed of this, she looked at the receipt and saw the name in it and said oh this lady told you she's a manager, I said no she didn't. She contacted to tell em she did basically calling me a liar without calling me a lair. Told me I'd have to have the funds refunded onto a credit card. I then had to wait 5 days for the credit to show. I can't believe you don't have 19 and some change isn your drawer to refund me the money then. I didn't take the item and make you wait 5 days for your money. Yet I have to wait 5 days for my refund. NEVER AGAIN! I see why so many stores are closing customer service doesn't exist anymore
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March 2023 by Nina Trabskiy
Cute things there but customer service is non existence. Rude people behind the counter. Also they, the bank that serves their cards, closed my credit card without even sending me an email notification.. Also, cash out system is decades old. Can find members only by email. But now everyone uses phone numbers already, easier to say vs spelling email. Also signature required after each transaction regardless of the amount. In lots of stores there is no signature if total is below 20. So basically my check out of 3 small plates took 10 minutes. My store browsing was faster..
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November 2022 by Susan N
If I could give a zero I would. I ordered something online in error…realized immediately…contacted customer service. Because I used PayPal I could only get a gift receipt if returned to store or associate could call customer service to get a PayPal refund. Immediately customer care person at store said I should have shipped it back and that they could not even return it at the store. I told her what customer service rep had told me and she said it could take 1/2 hour to get a hold of someone with an attitude. Took less than a minute and she continued to be annoyed. Will NOT be a returning customer!
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October 2022 by Susan Nestor
If I could give a zero I would. I ordered something online in error…realized immediately…contacted customer service. Because I used PayPal I could only get a gift receipt if returned to store or associate could call customer service to get a PayPal refund. Immediately customer care person at store said I should have shipped it back and that they could not even return it at the store. I told her what customer service rep had told me and she said it could take 1/2 hour to get a hold of someone with an attitude. Took less than a minute and she continued to be annoyed. Will NOT be a returning customer!
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October 2022 by portia boldin
It's definitely organized store. Would like more items to choose from.
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September 2022 by Juice 9.
Booty of a store frThis place gonna end up closing in the next year I bet. Over priced bs always on sale
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August 2022 by Eve Hyde
Stopped by this location for the first time. No one greeted us or ever asked if they could help. I don't think they even noticed we were there. They were busy putting out fall decor. Someone did ask my husband to move out of the way so they could get to the stockroom. Cute stuff, but that doesn't make up for rude staff.
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April 2022 by Yvonne S
Went to the store last night at 7:03 apparently they close at 7:00 but the doors were open and I walked in before I took another step the cashier (Diane) was screaming “We are closed we are closed” I asked her if I could just exchange 2 candles really quick since I already knew the scent I wanted but all she did was scream at me “We are closed “ I have never had such bad customer service. If they were closed they should have locked the doors. I also work in customer service and would never treat a customer that way. She could have just said nicely I’m sorry but we close at 7:00 please come back. Personally I would have let the customer make the exchange! She was beyond rude. I know her name from a previous visit. I will never go back to that location and maybe the clerk should take some classes in customer service!
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April 2022 by Ashley Handy
Walked into this store and instead of a warm welcome we were harassed by a older woman at the front telling us to hurry up and shop we have “5 minutes”. I just wanted to show my boyfriend the store quickly and leave, I was aware of the time and respected that I had 10 minutes until store closing.Won’t go back and shop now. Customer service was non existent.
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March 2022 by mona bhullar
We had wonderful experience at Kirklands Novi location , one of the associate Darlyne went above and beyond to make sure I get what I was looking for! She called other buildings to find other unit. She made sure I get the same deal. She made my shopping experience very pleasant!On Wednesday at noon