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May 2025 by betty maurer
Thank you to the Pharmacist Tina at the Novi location. She goes up and beyond to help us with meds and vaccines! …Excellent professional and friendly service
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March 2025 by Katrina Soutar
Every single time the pharmacy staff goes above and beyond to assist me. It’s have transferred all of our families medications here. Love their fast and friendly service. Tina, Lilian and Alex are always amazing!
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September 2024 by Elise Ramirez
Pharmacists are no exception to the data protection standards set by HIPAA. They must understand how HIPAA applies to them and how to uphold patient privacy to ensure data security within their pharmacy practice my father's privacy was completely violated thesr pharmacist went into my father's entire medical background trying to tell him what medication he can an can't use. Definitely discussing a lawsuit
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February 2024 by G P
I am always pleased with this pharmacy. They work very hard and are so efficient. Thank you to the amazing pharmacist today on Mon jan 22 and the other woman working. I needed help with a new medication and I left feeling very secure in knowing what to do. Also there was a very kind man waiting who was so patient. Thanks Kroger Novi pharmacy ?
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August 2023 by Christal P.
Very poor customer service!! We asked for help and were ignored. A man at the service desk/lotto area told us he was busy and did not seek out another worker to help us!Also, the Citizens Bank ATM in this Kroger is very inconvenient! It has a virtual teller and it takes longer to deal with that compared to a regular ATM. There are regular Citizens Bank ATMs at CVS stores. Another Yelper posted about the spoiled meat. That photo of the brownish colored meat is disgusting!I will not return to this Kroger.
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April 2023 by Diane M.
Used to love this location but has certainly gone downhill. Can't get deli offerings or fresh seafood. Have to choose precut/prepackaged which often appears undesirable. They often run out of sale items before the busy weekend, 3 days into the sale. Who is charge of ordering? Some nice employees, but others are less than helpful and rude. Greatly prefer the Kroger on ten mile even though it's less convenient. Sad.
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April 2023 by Jennifer Warnock
Absolutely terrible experience here! :/ My mom stopped in to get her two prescriptions three days ago. The pharmacist said they didn’t have anything ready for her. I called two days ago and whoever answered the phone said she had two prescriptions waiting for my mom. Today, after confirming on Thursday, we stopped and she said she had nothing ready for my mom again. This is 1) despite me calling and her telling me they were ready and 2) my mom receiving an automated call from Kroger saying there were prescriptions ready for pick up. These experiences are extremely frustrating and we will be moving my moms prescriptions elsewhere!
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August 2022 by Amanda Voisard
Blames cell phone carriers for not calling or texting you when your script is ready. Doesn't call you when your script has to be ordered or there's a problem with the insurance. Constantly takes 1 week to 3 months to fill a single script. I'm tired of guessing. I just want my medicine. If you can't fill it in under a week tell me I'll go somewhere else.
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May 2022 by Jeffrey Kogelschatz
Very clean... friendly helpful staff
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December 2021 by Madison June
I have been using this pharmacy for 8 years. We are moving and I will miss the friendly staff and exceptional service! Tina is a wonderful, knowledgeable pharmacist and always has a smile on her face ready to greet you. If you are looking for a new pharmacy…. This is the place!
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December 2021 by Erez Cohen
Painfully understaffed. Been using the pharmacy for the last year before we gave up. Phatmacists are working non stop but simply cannot keep up with the endless lines of customers that also get frustrated due to wait times and confusion. A Lose lose situation for all. Multiple pharmacies around with better wait times. Good luck!
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December 2021 by Salvatore Cutino
Put you on hold and then never answer the phone.
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December 2021 by Paul Yuan
Generally, good service company with other Kroger pharmacy.
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September 2021 by Patrice A.
Another wasted trip shelves empty, especially frozen food. Why is Trader Joe's able to keep stock. Perplexing
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August 2021 by Martia H.
This right here is nasty .. this just upset my whole night and like I said this the same stuff that was happening to Walmart meat and that's why I stop going there like y'all need to do better because this right here It's disgusting
