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March 2024 by Mike Scott 2
Great team. Thanks for the help. Right across Miller Rd from my favorite place... Faith Christian Store
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March 2024 by Jermaine Frr
The manager Aaron was great! He was very patient, informed and helpful. I really appreciated my experience with this location
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March 2024 by M O
Samantha did an excellent job with customer service, explaining all my options, and was able to help me navigate through my insurance to get the best possible deal for my glasses. I highly recommend working with her!
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March 2024 by Monica Johnson
Doctor is very personable and knowledgeable as well as the staff that gets everything together with glasses. Won’t go another location
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March 2024 by Christina Hoff
I was in need of a same day exam and glasses and the staff went above and beyond to make sure I was squeezed into their already busy day. They were kind and compassionate and made a stressful day a little less complicated! Thank you!!!!!!
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March 2024 by Octavia Downs
I absolutely love lenscrafter! They have really nice affordable designer glasses and great promotions to help with the cost.
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January 2024 by Ayad Alkhatib
Excellent eye evaluation.Had to wait for some time, but definitely worth the wait. I would come here again and would recommend this location to a family and friends.
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January 2024 by fossildude181
Jeff is an outstanding person and helped my grandma with her bifocals. Thank you, Jeff!
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December 2023 by Kathie Ct
I walked in without an apt. at 9am. I was immediately greeted. I discussed my eye issues, and had an apt a half hour later. Dr. Ray did the exam and he answered my questions in a friendly manner, while giving me clear and concise information. The woman who greeted me and the woman who helped me pick out my frames were friendly yet very professional. I would recommend the Novi Lenscrafter to anyone seeking an eye exam.
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December 2023 by Lidia Thrasher
I have been a customer for almost 20 years. The reason I came to lens crafters is because of their business model, “glasses in about an hour.” I think they forgot about their business model. Up until about 7 years ago that was true. But not anymore. If you have a prescription that is above what the lab can handle they send it to another lab. I don’t understand that. Either change your business model or live up to the standards you once had. Bad business. Leaves a bad taste in your mouth.
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October 2023 by Danielle Shaw
Alex gave me exceptional customer service. She was informative and kind.
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September 2023 by Jonas Sostakas
My recent visit to LensCrafters in Novi was a noteworthy one, standing out due to their exceptional service and meticulous attention to detail.From the moment I stepped into their store, I was struck by the welcoming atmosphere. The store was impeccable—clean, with the eyeglass frames displayed in a methodically organized fashion. It was evident that those maintaining the store have a clear dedication to creating a pleasant environment for their customers.However, the standout experience was the service I received from a store associate named Laura. Having tripped and damaged my glasses, I was unsure if I had purchased the optional damage coverage because I could not find my original purchase receipt. Laura swiftly pulled up my record, confirming my coverage and putting my concerns at ease.Her sensitivity and adaptability were commendable. Seeing that I was using a cane due to Multiple Sclerosis, Laura immediately offered a more comfortable option—taking a seat and being assisted from there. Additionally, her ability to multitask, assisting me while acknowledging another customer, was impressive.LensCrafters proved to be much more than a glasses store. It's an establishment that prides itself on professionalism, quality and customer service. I am pleased to give them a stellar rating of 10 out of 5 for exceeding my expectations. Their integrity in service and meticulousness in their environment is truly exemplary.If you’re in need of eyewear, I wouldn't hesitate to recommend LensCrafters in Novi. Be sure to ask for Laura, although I am sure all of their associates will provide you with the same exceptional service.
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September 2023 by Lajuana Francis
LensCrafter is located in macys at 12 Novi mall. Excellent customer service very skilled at there job let's start with that awesome Manger who goes beyond her duty and is very patient and caring I had a lot of issues to be addressed and she handle all of them with a smile. And my glasses turn out perfect. I also want to thank Fatima ? for her hard work. Also, the whole entire staff was so polite I can't wait to go back next year. I highly recommend this location.
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August 2023 by Victoria Butler
This Lenscrafters is the best. I had some issues with my contact lenses, and the manager, Laura, resolved them with minimal issues. Aaron and Jeff are both so helpful. I cannot recommend this Lenscrafters location enough. My entire family comes to this location, even some from out of town.
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August 2023 by C Koogler
I just appreciate all of the help my mother has received at this location. Jeff and Laura always go above and beyond to help us. Thank you!
