LensCrafters at Macy's in Novi offers quality eyecare with a focus on customer satisfaction. The staff, including friendly and knowledgeable team members like Bayda and Andrea, provide personalized service by carefully considering individual needs, lifestyles, and style preferences. Customers appreciate the comprehensive eye exams, a wide selection of designer brands such as Prada, Versace, Ray-Ban, Oakley, and Dolce & Gabbana, along with a variety of premium lenses. The location accepts most vision insurance plans, making it convenient for many clients. Visitors often highlight the professional and helpful service they receive, noting that staff are attentive and committed to providing a positive experience. Many recommend this location for excellent customer care, quality products, and a comfortable shopping environment. Overall, LensCrafters inside Macy's is praised for its professionalism, personalized approach, and dedication to helping customers find the right glasses to meet their needs.
Indira Gattu was a lifesaver! My glasses broke before a meeting and she fixed them perfectly! Lenscrafter’s is lucky to have her on their team!
March 2026
Seeing Dr. Sabiha and working with Bayda was truly 5+ Stars! Very knowledgeable and friendly Very helpful with all my vision questions and picking out the right pair of new glasses.
December 2025
Spectacular customer service, I will be bringing my son here for every set of new glasses moving forward.
