LensCrafters at Macy's in Novi offers quality eyecare with a focus on customer satisfaction. The staff, including friendly and knowledgeable team members like Bayda and Andrea, provide personalized service by carefully considering individual needs, lifestyles, and style preferences. Customers appreciate the comprehensive eye exams, a wide selection of designer brands such as Prada, Versace, Ray-Ban, Oakley, and Dolce & Gabbana, along with a variety of premium lenses. The location accepts most vision insurance plans, making it convenient for many clients. Visitors often highlight the professional and helpful service they receive, noting that staff are attentive and committed to providing a positive experience. Many recommend this location for excellent customer care, quality products, and a comfortable shopping environment. Overall, LensCrafters inside Macy's is praised for its professionalism, personalized approach, and dedication to helping customers find the right glasses to meet their needs.
Indira was very helpful as well as Dr and everyone else. They knew about insurance and helped me choose frames that were perfect. Thanks and always my choice for eye exam!!
June 2026
I was cared for superbly and loved all the help I received from Brittany at Macy’s LensCrafters at Twelve Oaks Mall. She was delightful and knows what she’s doing! I love my glasses, all three!!
June 2026
Indira Gattu was a lifesaver! My glasses broke before a meeting and she fixed them perfectly! Lenscrafter’s is lucky to have her on their team!
