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February 2024 by Jermaine Barnes
I came in the store to get 2 hats embroidered. The young lady did 1 of my hats then let 1 of her friends take cuts in front of me and embroidered his hat. When I asked her about it she lied. 30min turned into an hour and a half. My time is valuable and im actually disgusted. Everybody should wait in line just like I did. The young lady told me the company was sending her to lakeside mall because they didn't feel like she could run the store. I understand why now.
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January 2024 by Anthony
If I could leave star rating less than a full star I would. I don't know what is about this 12 Oaks Mall location but all I get from these people is everything less than poor service at best. I'll do everything in my power to never shop at this location again.I personally work in a retail environment and I've never treated anyone as poorly as these people consistently a d always do.
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October 2023 by Brittany Al-Aajeeb
Great store with helpful associates!!
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August 2023 by Bogoljub Jakovljeski
Called 4-5 times, no answer. On line they showed 2 of the same hats in stock. When I got there I was told they DON'T have them in stock inventory does not match on line stock. After I complained about not answered phone calls, I was told their phones use wifi?? At the end, I was told it was my problem not theirs that I waisted over an hour and a half of my time. I just walked away.
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June 2023 by wingwaxed 5
The awsome selection of hats its just incredible
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December 2022 by Erika
If you’re a person of color DO NOT SHOP HERE. The STORE MANAGER will accuse you of stealing and demand to look into your shopping bags. NOT ACCEPTABLE AT ALL. I’m sure this isn’t the first time this has happened. She should be ashamed of her self. As an employee she should know she cannot just “THINK” someone stole. You need to physically see it happen with your own eyes. Hopefully her NEXT JOB WILL TRAIN HER ON LP PROCEDURES AND HOW TO TREAT PAYING CUSTOMERS WHEN THEY ENTER THE STORE!
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December 2022 by Tony Michael
Today was my birthday. Btw was super helpful and made my visit special. Go see her for your next embroidery job!
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December 2022 by Trey & Nise
This store is very racist to us black people cant walk into the store & even buy anything without the “Store Manger” thinking we are stealing it is a heavy Caucasian lady with blond hair that would not give her name that socially profiled black person for no reason. Lids do better. Very unprofessional.
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December 2022 by Eve Ramirez
The white lady with the straight blonde hair is racist and disrespectful. Will accuse customers of stealing simply for the color of their skin.
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December 2022 by Raven
Horrible experience. A heavy set blonde woman followed me and my friend around and was not helpful at all. Will not return
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December 2022 by Goochland
Best hat's ever no one can beat ? lids
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August 2022 by Sss Kkk
I'm the hat king
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July 2022 by Amanda Wilenius
Lady working was not friendly nor helpful. She answered the phone for a personal call while she had a line of people. She was very short when asked a question.
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June 2022 by sheppy
if you are just buying a hat they don't have a lot of selection and DO NOT get your hat embroidered here they can't do 3 letters right this lids is probably the worst in Michigan
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May 2022 by Taz Thomas
All I can say it this lids has a female with braids that seem like she had an attitude and didn’t want to help anyone she stayed on her phone and she kept leaving the store and it was only one person there that was new and didn’t really know a lot but I wouldn’t drive to that lids again waste of gas and time they need a new team there
