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January 2024 by Genie G.
Midas has completed work on my car which I have no problem.Today I called to see how long a quote would be honored for... the man didn't have that info but proceeded to tell me that the quote was too low for rotors and pads, $357.98. Today he said it'll cost $850.$850 was higher than any quote I received. And more costly than replacing drums, rotors and pads. I received a quote for $812 to do front and back. I went somewhere else to get the front work done at a lesser cost than Midas' inital quote. Maybe because I'm a female calling they thought I could be priced gouged. This is about the Midas on Novi Rd and 12 Mile.
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January 2024 by 1Makhario
This is a review for Manny. Manny helped me on my VW Passat and his honesty, Integrity, and Willingness to help solve my issue was great! He deserves to be a manger of his own branch or this branch, because he knew how to fix the problem quickly and easily. GLORIA A DIOS!!!Thank you again Manny and I hope you are there if or when I have to come back.
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January 2024 by Gregory Matthews
This Midas is awesome. They got my vehicle in for service quickly and they completed the work quickly. I have no issues with the work. Ray the service manager is also awesome!Services: Auto engine diagnostic
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January 2024 by Meghan Hall
The manager treated me and my father like less than a human and flat out lied to us and then called me a liar. They did a sorry job on my car which caused more work needing done and about $14k later and 3 weeks later I finally got my car back. I will never come back to this midas after this experience. Buyer BEWAREUpdating my review as I went back for a credit I was given due to my last experience to have minor repairs. Thank you Ray for making this experience much more pleasurable. I appreciate you getting me in early and completing it timely.
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December 2023 by Anna Kligman
Excellent service! I have had my car serviced multiple times at the Novi store and have always had a great experience. Very trustworthy and fair!Service: Brakes
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November 2023 by Bunny Cake
Great place to get oil change. They send updates to your phone through a link that provides pics and details of service provided. Staff is very friendly and advised on next steps. Quick service.
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November 2023 by Karin Barnes
I highly recommend this shop. I brought my car in due to a hole in my exhaust. They were friendly and professional. I decided to get all of the services they recommended. As a result, my car now rides like a brand new car! Thanks for taking good care of my car. I'll definitely use you again!
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November 2023 by Harry Gill
I came on given time. They took 2 hours to fix tire nail puncture on 1 tire & when I asked front person said you gotta wait there's no option. I don't have prob waiting but "2 hours for simple tire nail fixing & the attitude" is crazy.The previous management was good & understanding.Go to some other auto shop, don't come here!
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November 2023 by Family Email
Went in for a minor repair to replace some broken bolts on my muffler. They were fast with initial repair and I very happy. When I left, I noticed the engine light was on, which it was not before dropping the car off. (Not sure why they would released a car with a new engine light on). Had it scanned- O2 sensor issue. Took the car back. After keeping the car for most of day they said the car suddenly had 16 errors codes and they said I needed over $2900 in repairs and that it was only running on one cylinder!!!! Something was not right about what they said because the car had excellent pickup/Acceleration prior to leaving it with them. I drove the car home it ran Sluggish(because I believe they did something)and then issue cleared up after driving for a while. Took it to another place…. They could not find any issues. I had the other place change one ignition coil along with the spark plug underneath it to see if there is any issues. Nothing was wrong. To think I could have spent over $2900 For a catalytic converter, spark plugs three ignition coils and 2 O2 sensors!!! Lady beware!!!Service: Exhaust
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October 2023 by Denise Weaver
Manny was very kind and understanding . He told me what was wrong with my car in a way I could understand and they were able to fix it the same day. My appreciation to the technician Rob as well.I liked that they checked the car all over and sent pictures . Thank you!?Service: Exhaust
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October 2023 by Sonia Zafar
Manny was extremely helpful, and knowledgeable. I called them regarding a sound my car was making, and they were able to get me in immediately and were able to diagnose and repair my car within 3 hours. I appreciate the fact that they take photos of all repairs needed so I was able to make an informed decision. 10/10 would recommend!Services: Exhaust
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October 2023 by Edmund M.
This was my 1st time going to a muffler shop for an oil change. Everything went okay until 2 days later. I noticed the stone shield was missing most of the bolts that hold it on, so it was dragging on the ground. This happens when an inexperienced tech uses a pneumatic wrench to replace the steel bolts (which screw into a plastic). The threads get stripped & the bolts fall off. The only way to replace the bolts is with a hand wrench. Unfortunately, most independent garages don't do it this way.
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October 2023 by Bobby Ference
Manny was extremely helpful, professional and friendly. I was given all of the information necessary to make an informed decision about further work on my vehicle in a helpful manner. Making an appointment was hassle free and the service was speedy. 10/10 would recommend
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September 2023 by Averie H.
I got a bad flat and thank god they were right on the corner. They assessed the car so fast and put the spare on for me! Appreciated the good customer service.
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September 2023 by Vicki Merchberger
Ray is the best! I had to come from Indy to Michigan, and my brakes started grinding, he had me in and out! He heard all of my concerns; and I didn’t break the bank. Thank you so much!!Service: Brakes