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March 2024 by Kaylee Towne
Unprofessional.
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March 2024 by James Nunya
Matt is an absolute animal hero.
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December 2023 by Hank Hill
All they care about is money. Animals come second.
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November 2023 by Louisa Guttmann
MVP bought Central Animal Hospital ("CAH") in Scarsdale NY from its founding vet very recently (2021 or 2022). I'm giving MVP 2 stars rather than 1 star, because it hasn't entirely ruined CAH as others have described in their reviews about other vet clinics around the country--yet!Most of the CAH vets I know remain. I'm a long-time client, have brought dogs + cats over the years, and invested $1,000s of dollars with CAH.Yesterday, I brought a cat to CAH for follow-up after a visit to a specialist. I was surprised to find I'd wiped out my checking account paying for chemotherapy (at a specialty vet) for another animal who sadly died after her last chemo treatment last week. Predictably, I'm exhausted from driving back & forth to the veterinary oncologist, and grieving, and hadn't looked at my bank balance.So I promised to pay the $400 balance (just for an exam and blood! Whew!!) to CAH the following day, in just 24 hours.An ethical, successful business would quickly grant this COMMON PROFESSIONAL COURTESY, especially to a client of many years who had invested $1,000s of dollars with the company, and who clearly has the financial resources to continue to invest more. In fact, several times, I've left without paying immediately, and settled the bill in a few days. But that was befors MVP.TAKE NOTICE, MVP: Extending a courtesy to a good customer is an investment in a continued, mutually profitable relationship, a view to a happy future together.Nope.I had to talk to their Practice Manager, a young woman clearly without the mature perspective to extend a standard professional courtesy. When I said I was a long time client who had spent $1,000s, she had to look up my payment history. She argued with me! She finally said she would hold the blood assay until I paid. Now, working in medicine myself, I know the blood specimen cannot be held before undergoing testing for more than 12 hours, so the proposal was a non-starter.Upshot? I paid about $100 for the exam and they threw the blood out. The receptionist said he'd heard blood could be held for 5-7 days, but snobby as it may seem, I didn't have confidence in the receptionist's medical credentials.HEADS UP, MVP: So CAH/MVP got just $100 and is at risk of losing a good customer for their ignorance of good business manners. How many other customers will be scared off by their brutishness?I imagine at some point in the history of American business culture, there will be a reckoning, when desperate, failing businesses once again realize the wisdom of the old saw, "The customer is always right." But it's not happening today. Not as long as someone, somewhere, far, far away (MVP in Southfield, MI) from the store (CAH in Scarsdale, NY) is getting very rich.
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November 2023 by Barb Cobb
Sell, sell, sell! Brought my dog into the clinic in Ocala, FL, where I had taken her several times prior to this corporation buying the clinic. There were young vets who owned and worked in the clinic; the doctors were caring and fair. That's gone now.My dog was very sick and the clinic made an appointment for 1:30. They charged me $96, for an emergency visit, even though they made an appointment for her. Next, they ignored the fecal sample I brought, and recorded a symptom that she didn't have and performed several hundred dollars of unnecessary tests based upon the diagnosis made on information made up by a receptionist. Then when none of the medicine associated with the incorrect diagnosis worked, they charged me another $60 to see her again, and $80 for the fecal test. Turns out her symptoms were common for hook worms, which she actually had. They kept the fecal sample for a month before processing it. So I paid nearly $1,000 for the misdiagnosis.Sell, sell, sell! The tests had a mark-up of up to 400%.Any refund or relief from the medication she took for three weeks and didn't need? Nope. As one of the employees said, the clinic is all about making lots of money for the corporation, and the best way to gouge customers by selling as many expensive tests as possible.
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September 2023 by Gary Stamps
I am working with a great group of people and the leadership of MVP care about the people and hospitals of Mission Veterinary Partners. This is not a typical corporation. Their focus on employee well-being, employee compensation, continual quality improvement, and best medicine is evident.
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August 2023 by Sarah Catlin
They had no problem laying off several employees at their Birmingham, MI location {temporarily in Troy}. Including long-term employees. No compensation, PTO that was earned was taken away. They say they care about their employees, they lied.
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July 2023 by Betsy Charles
I get to work with incredible people every single day, people who aren’t afraid to do the hard work necessary to learn how to grow and be better. It’s not always easy but it’s ALWAYS worth it, especially for the profession we all love so much. I’m thankful I get to be a part of a team that wants to be part of the solution for veterinary medicine.
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May 2023 by Diana E Mariscal Jimenez
I love working for MVP, been working for them over a years now. The company has treat us very well and been helpful. Thank you MVP for everything you guys have done for us. Working at Vida Veterinary Care in Centennial.
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May 2023 by Eastgate Veterinary Clinic
For just under a year, I have been working at a small clinic in Oregon that works under the MVP umbrella. In my time working here I can tell that, for a corporation, MVP genuinely cares about the wellbeing of it's staff as well as the clients. It is a privilege to work with them!
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May 2023 by Meg V
Mission Veterinary Partners/ Sutton’s Bay Animal Hospital has been by far the best work environment I have ever experienced after having worked in many different places over the years.There is not just the vast collective knowledge, professionalism, dedication that I witness every work-shift with my colleagues. Where my colleagues are going above & beyond routinely to provide the best possible care/treatment options for both pet owners & their beloved pets .There is a real familial bond & positivity here being felt as an employee which extends more importantly to the animal patients & their humans. There is something very special about this place that is for sure.The excellent listening skills & genuine compassion shown here by the staff just really makes one feel their concerns are being heard & understood clearly by staff.
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May 2023 by Patricia Di Iulio (Patti Di Iulio)
I am an LVT and so far my experience with this company has been positive. I am paid well. I am supported very well and am part of a collaborative team. I feel heard as an employee and management works with me to help me get my job done. I also love that they are trying to improve things within the veterinary profession for us workers.
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May 2023 by Olivia Mirodone
I have been working for MVP for a little over a year. The company stands for the well-being of employees and for quality pet care. The CEO is personable and involved and he has surrounded himself with excellent leaders. I would recommend this company for employment. I have worked for another corporate vet clinic and there is no comparison.
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May 2023 by Terrance Devenport
MVP is a awesome corporation that shows that they care about their employees. MVP have a lot of services to help out their staff and mental health is a big one that a lot of corporations brush under the rug or ignore. MVP has service and great benefits that staff have access to.
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May 2023 by Lauren Lane
Everything seems great initially and they tell you that you will be able to run your clinic as you have before but they will start making drastic changes at the end of the first year. They will raise prices exponentially and not care about the quality of service or care their hospitals provide. High staff turnover, at a corporate level as well as in hospitals. We had 5 RDs in 1 year and no one for several months of that year. MVP CARES ABOUT THE $$$ ONLY!! It’s really hard to believe there are so many happy employees here. I’d be willing to bet it’s current corporate employees that are forced to submit these 5 star ratings. The staff working in the hospitals are not cared about whatsoever.
