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February 2024 by Robin Thoms
Immediate service. No waiting 2 weeks for an appointment. Fixed what I was afraid would be a huge bill quickly and inexpensively.
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February 2024 by Kalvin Taur
I needed to find an auto shop to mount a tire onto the rim and found Monro Auto Services. Surprisingly, it was inexpensive, and they finished it within 20 minutes.However, one of the mechanics sheered the lug nut lock while mounting the wheel back on. Even though it has been a pain to acquire a replacement key from dealers and auto shops, I'm glad the shop took responsibility for their mistake and offered to reimburse me. Mistakes happen. Just do the right thing to make it right for the customer, and store manager Tony did just that.I haven't received the new key socket yet, but I will update this review once I get the notification.
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February 2024 by TONY DELL
I towed my car there and I called the guy at 730 when they opened, when I got there he said I'm short today but the day before he guarantees it will be done. I travel for a living doing events. WOW did they screw up my weekend and they didn't even have a ice scraper or offer any help me get the vehicle l towed there l dug
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February 2024 by Peter Pfister
I needed a tire changed out on one of my vehicles . It was done while I waited; it only took about 15 min. The store manager was very courteous and helpful.
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January 2024 by H SG
Best Oil change service with discounted coupon price in this region.
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January 2024 by benjamin johnson
Had a nail in my tire and they fixed it fast and they were very courteous. I will definitely ecommend Monro for service I need done for my car.
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January 2024 by Matthew Robinson
Great experience here! Brought car in because of a nail in the tire. The fixed it quickly and professionally! I definitely will be back next time I need anything tire related!
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January 2024 by Artez tillman
Noah was very helpful & professional had me in & out no problems ???
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December 2023 by Karin Green
I love Monroe auto repair in Novi and recommend them to everyone. The guy found the problem and fixed it. I told he was answer to my prayer. I had prayed earlier that day that immediate problem would be fixed and that my car would stop making the noise it had been stressful and embarrassing to me. I will recommend Novi Monroe auto repair to everyone.
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December 2023 by Patricia Barro
I'd like to give a HUGE THANK YOU to George! I had a slow leak in my tire, and the D Tire across the street insisted me to buy a new tire. I was already told by the roadside assistance that my tire is still fine and do not fall if they want to change my tire. I'm glad I brought it to Monro - George inspected the tire quickly and took it inside. He fixed it and didn't even want to charge me! I only insisted because he saved me a few hundred bucks! I will recommend this place to everyone. They do business with a heart! Thank you George!
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December 2023 by Jeff Mallory
George was very cordial and helpful. I called looking for a same-day appointment they took me immediately and made sure to get me on my way as quickly as possible. Also diagnosed a check engine light for me and was upfront and honest about it not being a serious issue.
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December 2023 by Alonzo Horton
Easy process from scheduling an appointment, having my vehicle inspected, and for the shop to fix the issue. I may have been in the shop all of an hour if that and I would definitely go back and recommend others to also visit for any car repairs or needs.
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December 2023 by VI Jeep
I dropped my truck off Monday for a flat tire which ended up being a cracked rim. A new rom was purchase and they said it would be done Friday by 3:00pm. It wasn’t done. I needed to wait there until approximately 4:30. Very unorganized store, with nice workers, but very poor at the customer service end of things
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December 2023 by MARSHA TEMIRIAN
The personalized service and quality of service is outstanding. You could not find a better place to have your vehicle serviced. I can't recommend them enough.
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October 2023 by Alex C
Set an appointment online with a quote for 4 new tires around $850. Arrive and am told by manager Anthony M the actual price is closer to $1300. Anthony wasn't rude but he was far from friendly/respectful. In Monro's defense the quote said tax and other fees not included, but $500 more? Anthony didn't offer a different set of tires or to budge a cent. Really seemed like he could care less and said this happens a lot. 0/10 would not recommend.My advice - go across the street. Got better tires for the same price of Monro's original quote out the door. Friendly/respecful service too which is always a plus!
