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December 2023 by Andrea Markham
This will be the third time I’m going back and getting my windshield replaced because they can’t seam to fit it properly!! I hear a whistle in the corner. Very frustrating!!
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November 2023 by Earl Sinclair
Insurance work. Replaced my windshield.I think they did and awesome job so far. Dropped my vehicle off and it was ready in a couple hours. Clear instructions on what not to do with a new windshield. This is the 3rd time I've used this company. I would recommend safelite for windshield repairs/replacements.
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November 2023 by Tony Manfredini
I just had Chris from the Safelite in Novi at my home replacing the windshield in my 2022 Jeep Wrangler and he did an AMAZING job! Chris is super friendly and takes pride in doing a job well done! This entire process with Safelite was super easy and FAST! I literally just called yesterday to schedule my appointment!
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November 2023 by Jineesh Antony
Immediate appointments were not readily available, but the service was good.
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September 2023 by Ant
Safelite Tech arrived on time and was quick and professional! Would highly recommend!!!
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September 2023 by Jessi Lindner
Prompt service, professional, and my new windshield looks amazing! Thank you!
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August 2023 by Kim Michels
Easy online scheduling. Was able to get a next day appointment & he came to the house and easily replaced the windshield. Highly recommend Safelite!
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August 2023 by Krystal Jang
My dad just went in today to get his car window chip fixed, and he came out with even a larger crack than what we initially had. We received no apologies for them making it worse. Horrible experience and extremely unprofessional.
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July 2023 by Deborah Hornshaw
Told me 2 to 3 hours. Had it back in 1 and a half ?
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June 2023 by David Ranger
Absolutely atrocious customer service. Spoke to the secretary to get a non-insurance quote on a windshield she really had no clue what was happening when I asked to speak to a manager Chris came on, and he was very very rude. Funny story - The dealership had the cheaper price for a windshield. I would never recommend safelite to anybody
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June 2023 by Bill Taylor
My insurance company referred me to Safelite for a windshield replacement on my Subaru Outback. This service also requires recalibration of the Eyesight cameras.It was extremely easy to make (and change) my appointment online. Communication was excellent from the intial appointment setting to the day of the appointment. You get lots of reminders and information about the service itself. On the day of my appointment, their estimated time to complete the replacement was spot on. The repair was done with high quality and charged directly to my insurance company.I understand that Safelite might not support phone contacts, so use of their online tool is important. I found it to be very easy to use and actually preferred it.
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May 2023 by Evan Demers
Broke parts on rear wiper while installing glass. Now won't answer calls. 2 weeks says can't take my calls
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April 2023 by Margo Kleman
Overall great experience and everyone was super friendly that I interacted with. I had to return after my windshield was replaced because my automatic rain sensor wasn’t working but it was covered under the warranty and had no issues getting it fixed.
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April 2023 by Linda Newby Whiting
Just made a claim for a windshield chip and Safelite was out the next day to my home! Excellent service- job well done
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February 2023 by Chris R Pappenfort
I went in for an inspection of an edge crack on my replacement windshield. I was told it was under warranty and they ordered the replacement. Today, I come in for the warranty replacement and the suddenly discover a “micro chip” caused by a micro rock that I can’t even see. Now I’m screwed out of another deductible! I told my insurance agent that I’ll cancel all 6 policies if they try to make me use the Safelite thieves again.
