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August 2023 by bianca kashat
Julie and Shane are the BEST!!! So nice and helpful.
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December 2022 by Gunja Patel
This is the first time I am writing bad review. I came to Novi Pharmacy for my kid vaccine. Pharmacist name Hanna was giving vaccine and I have never met rude pharmacist like him. My child was scared and he was rude to her and he pushed his cart so rudely and walked out. I understand it’s 12/24 and you probably don’t want to work but if you are at work no matter what show some professionalism and care for patient. I am in health profession and know how to take care of patients. I didn’t say a word since it is Christmas time and don’t want to ruin anyone’s day and want to appreciate that they are even working. But some kind of behavior is not acceptable. Specially at Sams like store where we have a high expectations for anything. Merry Christmas and happy holidays!
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July 2022 by Liz P.
I've had a BJs Wholesale Club membership since 2019 but as of the past month, because of various promotions, I recently joined both Sam's and Costco. We came to this Sam's today to get out membership cards... Unfortunately, they were out of the cards (?!?!?) so I'll have to keep using my digital card for now, on the app. This was a very nice Sam's - I'd say it's comparable to the Costco in Commerce Twp. I received $45 off my order for joining (and membership was $45, essentially making it free!) so I used that today and got Annie's gummies (about $16), a T-shirt ($7ish), olive oil ($12ish), mini stroopwafel ice cream sandwiches ($12ish), and a salt grinder ($4ish), for a grand total of about $51 with tax ... Aka $6 out of pocket, for me. :) Gas price was $3.87 as of today (7/31/22) which is on par with the Commerce Costco too. This location is close-ish to my boyfriend (about a 25-min. drive) but the Madison Heights location is closer to me, so I'll have to try them later this week to see if they can print me a membership card...
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June 2022 by L.A. H.
Worst pick up experience ever! Never again! Sat in the parking lot and waited over 20 minutes just for the employees to ignore me and hang up on my call.
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February 2022 by Stephanie M.
cant use regular membership card to get gas. only takes their credit card. definitely canceling this membership and getting my money back. never had this problem at costco
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January 2022 by Albert E.
Incompetent, rude, poor attitude employees! Worst of all when you come in always get heckled by people who want to sell phones or other crap. So f-ing annoying. That is why I rather go to Costco!
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November 2021 by Sandra S.
I enjoy coming to this Sams club. They are helpful and have everything we need. We have been going to the Wixom location for years.
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July 2021 by Cameron M.
Bad people go here. I saw a lady fill up a fountain drink in her own cup. STEALING. Also they lied to me and said they had no pretzels, because they were too lazy to cook more.
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April 2021 by Cindi D.
Poor customer service! I have had a business membership for almost 30 years, which I renew annually. They never told me that it is now a basic membership. I went to the store today at 9:40, they explained how it doesn't mean early entry anymore (which I understand). When I asked to shop for today at this time, since I drove 25 minutes, they told me no, that I had to pay $100 for up charge. Seriously?!?! Poor customer service!!!
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April 2021 by Wasan P.
a couple of years ago I got some cell phones at the store in Novi later I got a fraud alert some one getting dish service in my name. I called my credit card and they had to cancel my card. Then I took the phones back -- after a fee weeks it was supposed to be no charge they still charged me. I talked to the manager he said oh we have nothing to do with those people I said what do you mean it does not have their name on the door it has sams club. So I had to take sams club to court in Novi and I got all my money back. I hate when a place like wal mart amazon etc. sell you something then they say it's a second party item and you're on you're own that's why I take them rite to court.
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April 2021 by Katalina G.
I am not sure why this store has such low reviews, I shop here at least once a week if not several times. The store is always clean and organized, the staff has always been kind and helpful and the door selection is why I go. They have amazing filets, cakes, bakery items, wine, alcohol and even gorgeous flowers. This is by far my favorite place to shop.
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February 2021 by Mary A.
I just became a member last week and my credit card was fraudulently used today for a sam's club online purchase- beware!!!
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April 2020 by Jason W.
Wow! How unorganized can a place be waited in line for 30 minutes just to be told you can't use a gift card here you have to wait in the other line. Went to other side of the store and the line was clear to the back of the store. Meanwhile I'm watching 3 associates standing in a circle telling jokes and laughing. While the store is overcrowded because the wraps throughout the whole store. I know we're in the middle of a pandemic but this is ridiculous only have three checkout lines attended. I'm officially done with sams club by the way still in the second line for another 30 minutes and not even close to a register
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March 2020 by Milfordmom T.
I have belonged to Sams club for 30 years and really like the Novi location, however, I am not renewing my membership due to the sales people that Sams allows to bother their shoppers. Last week I was pulled aside by 3 marketers, and the only way I 'got away' was by being flat out rude. I found myself avoiding the main aisles. My husband has bought crap we didn't need and had to return it due to pressure. He is currently avoiding calls from the window guys. I pay a hefty membership fee, but I can go shop anywhere else without having to avoid marketers.
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December 2019 by Cherry S.
Products that have been expired for 2 months still on the shelf Worst target I've been to. Always disappointing. They advertise that you can shop online and pick up in store, but every time I try it says the items are not available at that store. Then I go there, and every item I wanted is there. It seems they don't want people using this service or something. I went into the store again a couple days ago (I would have used the delivery or in store pick up if any items were available). Make sure you check the dates on EVERYTHING, because I got a $9 huge bottle of Kombucha, and when I got home I realized it expired on OCTOBER 31! That's two months ago! It was just Kombucha, so it it was only a couple days or a week I would have drank it. But 2 MONTHS? How does a product become so old on a shelf without an employee noticing?
