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March 2024 by Marweh Alhaydari
Emma did a great job with my makeup.
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February 2024 by Sandhya Padmanabhan
I went to this store yesterday to collect my birthday gift and an online order I had placed for pickup. There was an older middle aged woman employee with short black hair by the entrance who first of all seemed kind of unwilling to help. After I picked up my gift the kind employee who did the billing asked me to go to the online pickup spot by the door. This older woman employee with the short black hair who was by the pickup spot was rude, dismissive and refused to help. Another employee helped me pick up the order and while I was waiting to get my order, the person who came to help said she smells coffee from the coffee shop opposite the store and feels like having some and this older employee with the short black hair had the audacity to say to my face that the smell of coffee was probably from me and my husband and we might have had a cup of coffee! I am shocked at the kind of service this woman gives here. Not only was she insulting based on some preconceived speculation which I feel was probably racist, she was unhelpful and disrespectful. I will never come back to this location of sephora.
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February 2024 by Lisa
They need more people walking around wiping stuff up and cleaning the testers it’s such a gross mess in there now and over run with pre-teens touching everything
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January 2024 by Marianne Yanez
Came today no one asked if they coukd help until I flagged someone down myself the store use yo be so friendly when Paulette or Pauline was the manger I don’t know who’s running it but it makes me not want to go back
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January 2024 by Farah Qureshi
Best staff and amazing service!
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December 2023 by Marianne Swartz
Came today no one asked if they coukd help until I flagged someone down myself the store use yo be so friendly when Paulette or Pauline was the manger I don’t know who’s running it but it makes me not want to go back
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October 2023 by Taésha T
I walked in the store, instead of being greeted I was asked “Are you looking to buy something or just looking around?”What kind of customer service is that? Good thing I knew exactly what I was looking for. I refuse to deal with anyone who has that type of attitude. Do better Sephora.
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September 2023 by Kody Abdo
Don't buy front them online. Ordered a bunch of items and everything came used, I sent it back and they would not refund because everything was used
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September 2023 by Madison A.
The last visit I made to this location was for my little sisters birthday to which she had a gift card. My sister is 10 and super into skin care so she begged me to take her to use her Sephora gift card and I obliged. I rarely come to this location because of the staff. I don't carry a purse or anything like that I prefer to keep my card in my phone so I had nothing else on my person and was also carrying my sisters gift card in my phone. An employee asked if we needed help, which I replied no thank you she knows what she's here for. That employee proceeded to follow us around the store to the point where I was uncomfortable and wanted to leave. The only reason I didn't walk out was because like I said it was my sisters birthday and she really wanted these items. I understand watching out for theft but like I said I had nothing on my person and along with that we had a basket to which my sister was putting the stuff in that she wanted to purchase. Honestly felt that I was being profiled. The staff needs to learn how to properly handle theft prevention. I have worked in retail a long time and would never approach someone like that, maybe watch out for the people with huge bags and sketchy behavior instead of judging people based of appearance. I now go to the Sephora inside of kohl's instead of coming here just because of this.
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August 2023 by S C
Large selection of cosmetics and fragrances. Went on the weekend so it was busy. Some aisles were difficult to get through or check out what you wanted to because of the volume of shoppers. Good lighting and nice displays make it an enjoyable experience.
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August 2023 by Notebook
Absolutely amazing they have amazing perfumes they have amazing makeup and the staff is always so nice I love Sephora so much and the selection of skincare products makeup lipstick and so much more it's just absolutely amazing! The staff is always super helpful and kind I highly recommend for any beauty products
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August 2023 by Sandra Richmond
Staff is wonderful and helpful with my make-up needs. Great Selection.
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June 2023 by Kandra chinnshaw
They have folks that can help you. However, ask more than one representative for help if you can't find something. They are beating the competition by having humans available. Thank you Sephora!
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May 2023 by Laya Antonescu
I usually get amazing help from Sephora employees but there was a woman with blonde short hair who was absolutely rude. I came around 5 and it seemed as though I was an inconvenience to her even though I never asked for any help, I was browsing. Thank you to the kind woman at the door but I will not be coming to this location because of my experience.
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May 2023 by Shawntel Harris
I ordered a bottle of cologne before cut off at 5pm, for same day delivery by 9 pm. I get an email that says my order will arrive by 8pm. 8pm comes and the order is still in processing. I call the store. A lady, not sure if she was a manager or not, told me that they close at 8pm and that’s why I didn’t receive it. I asked how can I be reimbursed for my $6.95 same day delivery fee if I didn’t get it the same day and I ordered before cut off. She then told me “you can cancel the order”. Cause apparently that was going to fix the fact that I still WANTED my order!I don’t recommend same day delivery at this location.