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November 2023 by Sheila Smith
The worst place I have ever stayed! The room was not clean or properly stocked. I called the front desk because we barely had any toilet paper and I was told that I had to go to the office to get it. I was supposed to stay at Sonesta Select and got moved to this dump because of a "glitch" in their system. I don't see how they charge more for theses suites with how ghetto they are.
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November 2023 by Ginabee1975
Laurie at the front desk is useless, any questions you ask her regarding amenities she has no clue. Almost seems like she’s doing it on purpose.
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October 2023 by Danyel Balderas
Terrible service from the administrators, especially from the one who attends in the mornings, arrogant and does not care about your needs, one of the worst hotels I have ever been to.
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October 2023 by Mark Horning
Filthy and falling apart. Stayed here for a Trade Conference. Room was filthy. Even found a greasy frying pan in the oven and a moldy glass in one of the bedroom cabinets.Best part was when the bathroom door literally started falling apart (separating from the frame).
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October 2023 by Tom Lappas
I paid for two nights, which were non-refundable. We checked out after the first night anyway. That tells you all you need to know. Avoid this place at all costs.Rooms: Terrible smell. Black mold on the shower ceiling. Hair on the bathroom floors. Noisy mechanical closet in our room.
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September 2023 by G Tag
Dirty rooms.
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July 2023 by Antonio Yelder
The staff was pleasant and courtesy, the rooms were nice and clean. The beds were comfortable as well.
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July 2023 by Mandi “Mandalyn” K
The floor in my bedroom (we had a double room), had an actual hole in the flooring underneath the carpet. The leg at the top of my bed was actually down in it and I didn't realize it for over a week. I told the front desk, but it was the night shift staff member, and NOTHING at all happened. We also reported our refrigerator not in working condition on the 2nd day of our stay and again NOTHING was done to follow up or fix the problem. I personally ended up finding the freezer panel inside wasn't attached to the unit so I at least got that fixed and the fan started working and we were able to have the freezer at least. ??♀️ The staff was polite, and the room was a reasonable price but those 2 issues were major and nothing came about from us reporting them. So, negligence on the hotel's part sadly.Safety: Overall felt safe.Walkability: Just behind Novi shopping center. So plenty of shopping and eating within close walking distance.
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May 2023 by Ty Heath
Easily the worst hotel experience I’ve ever had, by far. Nobody at the check in counter when I got there and there was 3 guests waiting with me for well over 20 min while the phone rang nonstop and we ended up having to call corporate to get ahold of anyone to help. The first night I had to move rooms due to mold that was found in the shower and on the shower curtain. Day 2 I had to move rooms once again due to cigarette smoke that was coming into my room through the bathroom vents, causing a massive headache for me. Day 3 I found out that although they have ice machines throughout the hotel on random floors, none of them work and they offered ice cube trays instead. The staff was intermittent at the desk and the complimentary breakfast was non existent, just cold coffee in the morning, no stirrers for the coffee and was offered a knife by the staff. I will never stay at these hotels again, not worth the price even if it is slightly cheaper than the surrounding hotels. Absolutely horrendous, both the hotel conditions and the experience of the stay. I recommend just paying the extra to stay at the home wood suites located next to this property or simply picking a nearby hotel.
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April 2023 by Caroline Lopes lima
I am Caroline Lima, I booked this hotel March 1st-4th this year recently… I have not received my deposit of 150 back and you are also making me another charge of over 75.59 dollars the day I checked out ..I need this resolved..I need my money back
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March 2023 by Liz Mcgwin
Great hotel! Great staff! Great location! Loved our one bedroom suite! We will be back.
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March 2023 by Shawn Solomon
Hallways dirty, no breakfast, and need a lot more sound proofing.
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March 2023 by Ed Croteau
Staff was extremely helpful and friendly. Room was clean and well taken care of. One of my most enjoyable hotel stays.
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March 2023 by Charles Campbell
I would have been better off sleeping in my vehicle rather than sleeping at this hotel. Their couch looks like it was pulled from an alley, shower had several brown spots on ceiling, bad odor in hallway, I sprayed Lysol on bed to be sure they didn’t have bed bugs. I checked out after first night, let them keep the rest of the money for my 2 night reservation, I just wanted out of there
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February 2023 by Tim Rau
Upon checking in was told there is a $5 a day parking fee.. Got a notice they were redoing the roof and if I ran out of room to park next door. And according to neighbors, I was the only one. Screw this place and super travel.
