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September 2023 by Kaitlyn H
Bought a used ford edge from this dealership. Was told it had a 10 point inspection and was road safe. They also tacked on an extra $1500 fee saying it was necessary to buy the car. Went through and bought the car and had many issues appear. I mean thousands. They sold a car to a 19 year old student. I couldn’t afford the repairs and my parents had to help me. Now a new dealership is saying that the car they sold me that was “perfectly road safe” is only worth $500. I paid $7000 for this car. Do NOT buy from this dealership.
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August 2023 by Ana Soporean
Great service, beautiful showroom and great staff! I had the greatest experience buying my car. Salesman was the best - bent over backwards to get us the car we want and there was no pushing, just respectful communication. I loved it. Definitely recommend it.
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August 2023 by Tayah P
Amazing experience buying my car. I felt a little intimidated going to a car dealership by myself, but Mike and Winston made my experience super easy and smooth. They made sure i got the best deal for my new car and my trade-in. Amazing customer service:)
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June 2023 by Teri Abbo
From the moment I called I was supported as a valued customer. Kevin made an appointment for me with Winston Howard to purchase a used car I had seen on the website. When I bumped up my appointment time, Winston was accommodating to support my busy schedule.I appreciated the consideration from Brian on negotiations for a fair outcome for both and appreciated Jeremy's support in securing a good rate for financing. I also appreciated that John, the Executive Manager stopped over to thank me for my business.Overall a very nice experience at a dealership. I would recommend Winston and his team.
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June 2023 by emily bell
We bought a 2017 hyundai Tuscan from this location 2 months ago. We've had it in our possession for a total of 5 days and put less than 50 miles on it before it broke down. The dealership sent it back to the Maker, TWICE now and we haven't even been able to receive a loaner car in the interim. No one will call us back or answer our questions. This dealership is not reputable, and they treat their customers problems as if they're insignificant. WE SPENT 20,000$ THERE FOR NOTHING. we are very upset and urge everyone to go to a different dealership.
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June 2023 by Anthony Bonelli
The workers were very polite and helpful and they really helped me. Adam Rutherford in service is awesome! He has helped me in various ways and he really cares for his clients. Thank you Mr.Rutherford
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June 2023 by Silvia Sharna
BE AWARE BEFORE YOU BUY VHEHICHLE FROM THIS DEALERSHIP!!!!I purchased a 2007 Toyota Corolla from this dealership on May 6th of 2023. Jeremy was the sales guy who assisted me. I am a Ohio resident So, they were supposed to mail me the title change paper work within 30-45 days of purchase. But they never sent me those documents (original Michigan title). Now I have been trying to reach out for the last 15 days and they would not receive my call or give any response to the numerous voicemails I left for them.Such a BAD and HORRIBLE experience!!!
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May 2023 by Todd McIntyre, MLD
BEWARE. ?Do NOT buy from this location…I purchased a brand new 2022 Infiniti Q60 Redline Sport on April 20, 2023. During my purchase, I traded in my old 2016 Infiniti Q50 Sport AWD.The staff ensured me that the dealership would handle my trade-in “buy out” with my existing creditor and all I would need to do is give them the keys.Meanwhile, as of May 17, 2023, I was charged $575.32, for a car payment on my old 2016 Infiniti Q50. A vehicle that was traded in, has been out of my possession for 28 days, AND the vehicle is already listed for sale on their website. BUT they haven’t even filed the paperwork to get it out of my name. So technically, I still own the vehicle.So now I’m making payments on TWO vehicles…Not to mention, my financial meeting took forever, because they were completely understaffed. I was forced to stay after hours to finalize the buy since their financial staff left work abruptly and they didn’t have a replacement.Then, I noticed that the brand new vehicle had scratches all over the windshield, that I couldn’t see because I didn’t get to leave the dealership until literally 10 PM ET at night, after they finalized my paperwork. I had to bring the vehicle back weeks later to get it looked at…STILL waiting on it to be fixed.As a business owner. Whoever is managing this location needs to be fired. Untrained staff. Zero leadership. Lack of follow through. False promises. Non-responsive customer service. Financial team who doesn’t complete paperwork.The only good thing about this place is Winston Howard, the sales rep, he at-least tries his hardest to keep this place afloat.I will never buy another Infiniti vehicle again, as they have officially lost a life long customer.My trade-in was never paid, and it appears there is no action towards the loan pay off. Which means I will be taking this to a consumer law lawyer. Maybe they can explain that the terms of the contract need to be carried out or legal recourse may be imminent.
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May 2023 by Todd Wilson
Our Salesman Winston and Jeremy the finance manager were great on working with us. Nice vehicle. ? Suburban Infinity of Novi.
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May 2023 by Todd E. McIntyre, MLD
BEWARE. ?Do NOT buy from this location…I purchased a brand new 2022 Infiniti Q60 Redline Sport on April 20, 2023. During my purchase, I traded in my old 2016 Infiniti Q50 Sport AWD.The staff ensured me that the dealership would handle my trade-in “buy out” with my existing creditor and all I would need to do is give them the keys.Meanwhile, as of May 17, 2023, I was charged $575.32, for a car payment on my old 2016 Infiniti Q50. A vehicle that was traded in, has been out of my possession for 28 days, AND the vehicle is already listed for sale on their website. BUT they haven’t even filed the paperwork to get it out of my name. So technically, I still own the vehicle.So now I’m making payments on TWO vehicles…Not to mention, my financial meeting took forever, because they were completely understaffed. I was forced to stay after hours to finalize the buy since their financial staff left work abruptly and they didn’t have a replacement.Then, I noticed that the brand new vehicle had scratches all over the windshield, that I couldn’t see because I didn’t get to leave the dealership until literally 10 PM ET at night, after they finalized my paperwork. I had to bring the vehicle back weeks later to get it looked at…STILL waiting on it to be fixed.As a business owner. Whoever is managing this location needs to be fired. Untrained staff. Zero leadership. Lack of follow through. False promises. Non-responsive customer service. Financial team who doesn’t complete paperwork.The only good thing about this place is Winston Howard, the sales rep, he at-least tries his hardest to keep this place afloat.I will never buy another Infiniti vehicle again, as they have officially lost a life long customer.My trade-in was never paid, and it appears there is no action towards the loan pay off. Which means I will be taking this to a consumer law lawyer. Maybe they can explain that the terms of the contract need to be carried out or legal recourse may be imminent.
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May 2023 by Thamsanqa Hluphizwe Mdletshe
I must confess that surely she is a skilled professional trader and the best among all, as her clients all said, I saw so many positive reviews about Mrs. Sandra Billy, and she managed my account after I Invested $1000 and got a successful withdrawal of $10,200 within a few days of my investment, "It always seems impossible until it's done" with Mrs. Sandra Billy your hard-earned money is 100% secured/safe You can contact her via Email:
[email protected] WhatsApp: +1 (404) 829-4578
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April 2023 by Lana Kay
Very dishonest company. I was approved for an auto loan through my lender who I was prequalified for. But the dealership didn’t want to pay the $2600 my lender was charging. They expressed the car they are selling is worth $3k less. If I would have got the car and it broke down. Then I would have had to put money into getting it fixed. So that’s risky for a lender to approve the loan. Also I asked another car sales rep about it. They said the same thing. If a bank fees the car isn’t worth it. They would ask for that. But a dealership wouldn’t want to pay because they would loose money. Instead of expressing that. They decided to SNEAK and run my credit through 3 lenders I didn’t ask them to do that. I asked for a inquiry deletion letter the car sales rep said they can’t do that. I called the lender they said ONLY THE DEALERSHIP CAN REMOVE IT. so since they didn’t accept my kindness I’m literally posting this on every site.
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April 2023 by Alana K.
very dishonest sales representative. i expressed i was prequalified through two lenders. i expressed the one i was going with to do fiancé is gls. the sales rep told me i was approved but the lender wanted the dealership to pay $2600. i asked why. because i never heard that before. i called the lender my self. and they told me they are selling the car for $3000 more than what it's worth. i spiked with two reps at my lender. the car sales person never contacted me to inform me they are going to run my credit with 3 other lenders. they did that with out my knowledge which is illegal. i have experian and credit wise down loaded. it sent me a notification immediately. i asked them for a inquiry deletion because my lender said they have to remove it. i asked the delear for it. he said they open at ten he will check when he get to work. i asked him what happen to it. he said he cant remove it. so since they are being dishonest. and sneaky they dont get my business. and i would advise everyone to stay away from this place. winston was not supposed to be my sales rep kevin was. he was more professional. so now i gotta wait to years for it to be removed. but instead ima go to a higher authority. they not getting away with this. i am a nice person. i was kind and respectful they are greedy. .
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February 2023 by Shagaye Dorsey
If it was an opinion, this dealership would not get no stars. Deserves absolutely no stars. Worst experience I ever had from from a dealership. After over a week of constant calls and emails & text. Please run the other way if you thinking about buying a car from this dealership.
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January 2023 by Moe Kay
I took an appointment to plan my day accordingly and went for an oil change which typically takes between 30-45 minutes per Infiniti standards and refused the tire rotation and wash to save time and I’ve been here for more than an hour and 45 minutes already and I had to cancel another appointment I have scheduled today because I won’t make it on time now. Very frustrated and annoyed with this service. But Cornelius was kind enough to bring it out from the service centre as soon as it was done.
