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September 2023 by Justin S.
DON''T BUY FROM THESE CROOKS. Took our money over a month ago for scheduled deliver of washer/dryer. 1st attempt the reasons couldn't deliver was that delivery truck broke down. 2nd attempt was no call/no show. 3rd attempt was delayed as then eventually cancelled. Still no washer and dryer and no answers. Fighting to get money back that was paid over a month ago now.
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July 2023 by Saurabh B.
Don't buy any big ticket items like large appliances from there. They are very vague on what's involved in installation. They subcontract to terrible thirst parties who act on their own whims. If you bring this to Home Depot's attention they will blame you back claiming they told you everything involved. The customer is just left high and dry.
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April 2023 by Bonnie H.
It is not the place you want to go to design a kitchen. They made a huge mistake would never admit it. Emails went unanswered, always an excuse. Told me to correct would cost $2500-2600 and the sarcastic, snarky manager was very unreasonable. FYI I had the problem corrected for $200! And they have lost a customer and I hope many more.
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April 2023 by Rick Straughen
I tried renting a chainsaw from here, but after making my reservation they cancelled it without giving any reason three times. I tried calling and did nobody ever picked up.
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January 2023 by Tim Clipfell
Rented a nail gun. During the demonstration the tool jammed due to the wrong nails being loaded. Waited 30 min to fix, was then offered a different nail gun. Great - except there were no nails *in the store* that would fit this tool. After spending 30 min on this and over an hour total, came home with a refund.Home Depot needs to do a better job training its employees. The gentlemen in tool rental were very kind, but not properly trained on the equipment they were offering a demonstration on.
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December 2022 by Patti Sturing
Deliver what the promise! i waited 3 months for a countertop that was damaged so ordered a new one. That took 2 mos for that one to arrive and it was damaged before it even got to my house. I am waiting for the 3rd one which is promised in two MORE weeks. 6 mos for a countertop is unreasonable!
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October 2022 by Jerry D.
DONT buy appliance. Ordered dish washer, 1st order they could not install, 2nd they cancelled delivery, 3rd delivered huge dent washer, 4th did not have a person on truck to install, 5 th canceled delivery and order!? I took off four of the days and moved 1 flight costing me $88 in changes.Home Depot is horrible and they don't care!!! Please read this, send it to 10 friends and shop elsewhere!!!
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September 2022 by Christopher E.
It's Oct. 1st. Christmas decorations are center stage and Halloween decorations are in the clearance area. This truly is a war for the soul of our nation.
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July 2022 by Eric B.
I needed a new dishwasher. I decided to go to Home Depot because of their reputation, but that turned out to be a grave mistake. I went down there and purchased a dishwasher and the installation. It took 3 weeks for the dishwasher to arrive, and when it arrived the men hired to install it refused to install it. They wouldn't even take it back; they dropped it in my living room and ran out the door. I called Home Depot and they refused to talk to me about it. So I went up to the Home Depot and spoke to the head of their appliance sales and she was smug, arrogant, and acted like my Petty concerns were not hers. I spoke to the store manager who finally agreed to return the dishwasher for me but I needed to hold it in my home for another 14 days until they could schedule someone to get it. They would not allow me to bring it up to them. Eventually they came and picked it up, and it was a further month until I received my money back. This was all highly unnecessary when considering that I went to ABC Warehouse on the 4th of July and they had a dishwasher installed in my home the next day. Ironically when I tell anyone that I'm having problems having an appliance delivered and installed they all know exactly where I bought it and in which town. This is a common practice for this home depot. Do not purchase items from this home depot.
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July 2022 by David R.
This store should be condemned and all who work there terminated. Have never seen such poor customer service. And let's not even talk about appliance delivery. By far the worst experience imaginable.
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June 2022 by Alex Marie
Go anywhere else but Home Depot for appliances!! We shopped around for a dishwasher and went to Home Depot. Found one we liked and even measured the old one and new one to make sure it was the same size. Was told by the store to order online cause they didn’t want to be bothered helping us. Ordered online and waited almost a month for it to be delivered. We paid $200 extra to have it installed and the old one hauled away. Two men showed up with the new machine, one didn’t even come in the house. The one that did, took one look at the old one and refused to install it insisting it was a different size. It was not! Told us to call a plumber and left the new dishwasher in a box in my living room. Should have gone to ABC warehouse!!!! And still waiting for my supposed refund…
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January 2022 by Ian Z.
The greeter is super friendly and tried helping me find what I needed. However it seemed like none of the staff knew where anything was. Was on a wild goose chase looking for damp rid for at least 30 minutes, and found it in the weirdest spot. Systems for checking out seems a little old, no tap to pay yet and also no Apple or Google pay.
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July 2021 by Matthew A.
Home Depot got rid of the hot dog carts? Another kick in the nuts to the small business from the corporate machine. I am in the trades, I shop at Home Depot almost every day and I will never shop there again!!! Go to Lowe's or Menards folks!!!
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May 2021 by Jaclyn Tucker
Shame on you Home Depot Novi on Grand River Ave, there were a STARTLING amount of customers in the store with NO MASKS. per your company's policies, all employees and customers are required to wear masks. This store is not compliant.
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December 2020 by Patrice A.
Stores like these that drive me to Amazon every time! Four peeps sitting in returns telling me I have to walk 1/2 a football field to check myself out while my arms are full of merchandise. If you're looking for customer arrive don't come to this store. And next time I will load up on furnace filters from Amazon so I never have to come here. Spent over $50,000 at this store last few years too. The demise of big box stores no customer service!