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February 2024 by Melisa West
I meant to write this review sooner, my apologies. I went to the Novi location on Monday, January 29th. This location is near my work so after a long work day, bra shopping was at the bottom of my list but I needed to get it done.There were two ladies working, they were both so helpful especially Micheale. I needed a bra for a wedding I'm standing up in and to update my other bras. She helped me find the perfect one for my dress and helped me find some others in the size I needed. I really appreciate the time she spent on helping me and I will go out of my way to go to that location when I need additional clothing items. Thank you, Micheale.
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February 2024 by MsMe
The store was pretty quiet, only one other customer in the store. I walked around the store for 25 minutes, I had an item in hand, and no one greeted me, gave any eye contact or anything. I walked out. I loveTorrid, I normally shop at the Farmington location, but I wanted to see if the other location had anything different. This is a little further out of my way, so I’m pretty disappointed with the total experience. I rarely ever leave without buying something, not here, not today.. I guess I’ll go check out Maurice’s..
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December 2023 by Kathy Kubit
I love their clothes, but can't afford regular prices
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October 2023 by Jess B.
Went to this location because the one near me was closed. I was really disappointed in the staff there. I was asking questions and for advice with little help.Love the clothes. It's nice to see a trendy store that is aimed at larger bodies. You'll see that a lot of the clothes are the same season to season just with different designs.Shop the clearance rack if you can. That's where you get all of the amazing deals!
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August 2023 by Stephanie Scott
Great selection and customer service
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July 2023 by AL
Very welcoming employees. Dressing rooms are large with fans above, seat and a mirror. Lots of clothing was on sale. Bought two tops and wanted a pair of pants that helped make my cupcake belly flatten and they didn’t have short. The cashier even looked online. They not only have clothing but also swimwear and bras. The cashier told me they even have bras for those of us who have had mastectomies, online. Really nice store. Looking forward to going back when they get in their fall merchandise.
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July 2023 by Maddy Michael
Becky is amazing!!! My mom & I had so much fun shopping with her today. Found some super cute stuff!!
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June 2023 by Isis Black
Approximately 5 pm I walked in and the sales associate didn't say a word to me. Not even a hi! She didnt offer assistance or anything then had the never to say have a good day on my way out. Ma'am your the reason I didnt purchase anything! I came to pick up a couple of things but decided not to. This is the second time this has happened at this location. Such poor customer service. Torrid prices are sky high for the quality of their clothes. I can get similar stuff on shein for cheaper and not have to deal with rude sales associates. Torrid has definitely lost a customer!
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April 2023 by Bree Rising
Jelena is the best customer service experience I've had in a long time. She made me leave with a better mood and attitude than what I had when I worked in. I was running late and need a vest for my uniform and she helped me out by holding it for me and generally just raising my spirits! Please give this woman a raise, she's doing great things!
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January 2023 by Urs Urs
This store always has the perfect ppl working when I visit. They love to help.
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October 2022 by Hallie Loy-Roby
This is a great store! As a plus-size woman, it is nice to have fashionable options that fit my body and are well made. This Torrid location has a welcoming vibe with outstanding customer service! Jalena was kind and attentive, which made for a pleasant experience.
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June 2022 by Ashley Malinowski
Jennifer is amazing! She is very helpful and super friendly. She did my bra fitting while I was there and guess the first try. She really knows what she is doing. Thank you Jennifer for your amazing customer service!
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June 2022 by Amanda Hein
Always clean and always super friendly staff! A little pricey, but I love their clothes!
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May 2022 by Carole Skog
THEY HAVE FANS in their fitting rooms!! What a joy to not almost pass out in a stuffy place trying on clothes. Other stores could really take a lesson!. Plus Jennifer helping me was great ... she suggested a blouse I hadn't even seen while perusing the whole store, and it was perfect for me.
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May 2022 by Rose Gaioni
My first time in a Torrid store and I was very impressed. Two very friendly ladies assisted me and made it a fun experience. Thanks for the fantastic customer service!