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March 2024 by Eric Cheat
made 2 returns here and the cashier was efficient and nice.
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February 2024 by Derrick Miree
My wife likes this location!
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February 2024 by Adjanie S.
Mediocre customer service. There’s never anyone on the floor to assist with helping find a product, and if there is, they always act like it’s a bother.
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February 2024 by Deb G.
Wonderful customer service! Was there yesterday and needed help looking for some makeup. Immediately an employee (tall blond lady with glasses) offered help. This was on 1-24-24 around 3 p.m. She was SO helpful, professional and courteous. I was really pleased. The cashier (Shannon) was great too. I will be returning. Terrific experience all around. Bravo!
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January 2024 by HAPPY LUCKY
The worst customer service one can ever experience. Few ladies at this store are the rudest I’ve ever met. I haven’t purchased even a single item because of their arrogant service. Never visiting this place again.
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December 2023 by jamdown106
This store is like a hidden gem. Love the product and the staff. Will shop again.
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December 2023 by Cerra White-Gibson
Nice store, definitely plan on going back.
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November 2023 by K R
Decided to try and figure out how to fix my mask acne and Heather was very helpful with helping me choose a starter skincare set. Thank you for your assistance today! I'm excited to get my skin looking healthier.
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November 2023 by Vikas Upmanue
Helped my girls to shop for their upcoming trip.
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November 2023 by Dean Brisbois
Typical corporate store.Overpriced, until you use a coupon to get a fair price. A chick store so I w a s a fish out of water.
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October 2023 by Ellie Mae Kosinski Basney
Addicted to the store! The staff are always friendly and helpful and will make sure that you will find exactly what you need. They will even hold a product for you if it's the last one and you aren't in store until later. Has everything that a makeup enthusiast desires and more! Always a positive experience!
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October 2023 by glazel curtis
The worst place to shop. Cashier Riley don't know anything about there olcoupon promotions. Called and asked I spoke to Someone as soon as you complain they just hang up the phone. I will never shop at this place again. So Returning an item riley consider that as coupon to discount your item.
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July 2023 by Moochie M
I popped in because I'm familiar with the brand and just needed a couple of things while traveling. Based on previous reviews, I was a lil on guard. Only went for what I needed. Didn't browse or spend extra time in there. ??♀️
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July 2023 by Jill H
I’m really sad to see this Ulta go downhill since new managers have arrived. I frequent this store, and there has been a significant change the last several times I have been in to shop. Specifically, the new manager Heather. While shopping this evening with more than 20 min to close, she was going around and rudely telling people it was almost 8pm. We have all been in stores where people kindly remind you, but she was basically giving off the “get out of my store” vibe to everyone. Then, she checked me out and after offering me the credit card at least three times- reminding me each time (even after I declined) how silly it is for me not to have it- I finally just stopped answering her and stared at the credit card machine. When I asked about a product they were out of she just said- no we don’t have it. Never offered to see if another store had it and followed up again with the store closes at 8. I had several items in my hand to buy, so you would think you would not only want to make sure to make money for your store, but would want to make sure I came back again. It’s just customer service 101. I guess I will have to drive further to find a different Ulta. I recommend not going to this one.
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July 2023 by WriteTo Victory
Worst location.Start to finish it's a location that fails all the fundamentals.-Retail-Customer service-Communication.-Integrity-Human DecencyThere will never be an excuse for someone to walk into the store and have (3) workers ,within 6 feet of you, completely ignore your presence; not even an hello.There should also NEVER be a reason a worker overrides what a customer says to make their numbers and sales plan. Tisk Tisk!If I were officially shopping this store they would've received a FAIL report twice over. I'm quite sure when it does get shopped it will fail the test again on record.I'm not sure what type of training videos they require participation for, but it was very clear all things can't be taught.They did not/do not model BEAUTY behaviors let alone the ULTRA BEAUTY BRAND BEHAVIOR.Shop a different location. Until they rid this one of its current and entire staff. Never Again!I'd recommend one inside of a Target, Farmington, or other locations.
