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March 2024 by Gail Lawrence
Fast efficient service, professional staff, always pleasant
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March 2024 by Tammy Bingham
Helpful and friendly!
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February 2024 by Tim Fouts
Fast, friendly and efficient service.
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January 2024 by Khawar Syed
20seconds in and out for amazon returns. Very quick and amazing service. Plenty of parking, close to other shopping areas. Definitely recommends.
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January 2024 by Jeremy Powell
The store was clean and efficient, Nick was super helpful.
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January 2024 by Shant Bedikian
Always a positive experience and the staff is very helpful!
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December 2023 by Yogeshwari Puranik (Yogi)
If you want to send some important documents then please refrain from sending them through this branch…I have lost too many amazon returns when sent from this place but this time they failed to deliver very important time sensitive passport related documents…
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December 2023 by Justin M.
Emily was incredibly patient and helpful as I returned an absurd amount of items from Amazon at this location.Everyone at this location is always friendly, helpful, and a pleasure to work with.Thank you for a great experience!
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December 2023 by Jameika Martin
Staff was very helpful. Short wait time. Easy to go in for what I need and come right back out.
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November 2023 by Rose Farrah
Terrible management, terrible customer service, they will damage your items and then will not claim responsibility. Never offered a solution just wanted to argue. Guess I’ll go to FedEx . Your store cost me over $150 in product and shipped it to the incorrect place. Not good for businessI came into the store to address the fact that 1 of 2 boxes was shipped to the incorrect address due to neglect to double check the shipping label that YOU PRINTED AND PUT ON THE BOX. You offered no solution to the problem. Ive had multiple issues at this store. The management here is incompetent and untrained. They lack care for items and communication. You continue to double back to put blame on me yet you are the carrier, once it's in your hands it's your responsibility. If the package was not Packaged to " UPS Standards" then that should have been made clear PRIOR to shipping the item. Don't have " Shipping standards" If you are not going to follow through to make sure things are packaged to " UPS standards" before you take them into your possession. Raise your standards to be better employees and invest the money you scammed me out of to get some better management training.
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October 2023 by Natalie Gordanier
Emily at store #0582 was just so kind and efficient in assisting me to complete multiple tasks. Truly appreciate these ladies here going above and beyond this morning.
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August 2023 by Xia He
We shipped out 6 big boxes( each weighing about 50 pounds) in this location. The lady working (she was the only one working there) there is very nice. However I feel bad that she has to carry each of the heavy boxes from the weight station. UPS company should consider to have some automatic belts to avoid to have people carry the heavy boxes around.
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July 2023 by Tasnim Elawar
The best customer service I have seen, my husband always happy ,yesterday he went to drop off package for me after when he left the location he called me and he said the young brown man he was amazing and very helpful and kind ,I forgot his name he said very nice people here he said all teams perfect thank guys. A++++
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June 2023 by Mark H.
Had a tricky shipment to send and Nick was extremely helpful. He listened to my specific needs and provided a custom solution. Great customer service as always. Highly recommend this store.
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May 2023 by Tony S.
We have had a mailbox at the Novi UPS Store for many years. The staff at this location is very friendly and top notch. Many times they have seen us pull into the parking lot and they have our mail ready and waiting for us when we walk in the store. We have also used this store for our shipping needs and for our shredding needs. I would highly recommend this UPS Store for all of your mailbox, shipping, shredding and printing needs!
