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November 2023 by Aya L.
We didn't end up getting a Lincoln, but I can't recommend Rich enough! We came in pretty late on a Saturday and they were about to close. Rich was one of the best salesman that we've ever dealt with. I mean, we spent a lot of time shopping around before deciding to even get a car and Rich was the best salesman that I've dealt with by far. He also gave us the best price out of all the places we met with. While I ended up going with another vehicle, I will 100% be back to Rich when my new lease is up and I decide to get a Lincoln!
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October 2023 by David K.
I have purchased two slightly used cars from this dealership and have followed up with service work done by them. And I have found it to be a professionally run place having bought and owned cars for 60 years, I would say this is been my most positive experience, both for purchases and for service follow up.Dave K
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October 2023 by Penny C.
If you are looking for a dealership where above and beyond seems to be the norm, a no pressure sales experience and great follow on service is important, look no further. #beyondsatisfied!
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September 2023 by Ashley R.
Sam J. Is amazing! Thank you so much for your time and patience. This was probably the best experience I've ever had at any dealership. Quick, smooth, and easy. Steve was also great and very knowledgeable. Seriously these guys are the best I will be recommending everyone to them. Thank you I love my new car!
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September 2023 by Clare S.
Another professional and highly accommodating sales experience with Nick Z. This is my third vehicle and Nick helps make it worth my drive.
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August 2023 by Lia B.
Our salesperson, Barry Harnos, retired :( but we got the BEST service from him and Varsity in general. I'm sure the next salesperson will also be wonderful. I tried a different Lincoln dealer (Hines) at the same time to see who could get me what I wanted at the best price and Varsity kicked their butts!
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August 2023 by Dave L.
Denise is a great salesperson to deal with. Always looking out for my best interest. Knowledgeable, friendly, helpful, honest
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August 2023 by Rich E.
Great fast service.Service advisor , Joe Perinelo was very good, listened and understood my issue and got it resolved promptly
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July 2023 by Pete S.
It has been a journey. After the 4th time being in the shop in 4 months, the team at Varsity Lincoln took care of what Ford would not. This team is the best in the business. Mario Seman has now been there for 5 car purchases although this last one was not expected. Jere Law is the guy that stepped up and did the right thing. Pat Stevens has been there on the service side through the whole ordeal. I am happy to be driving something more reliable. This team is fantastic and Ford/Lincoln should thank them for saving a long term customer from walking away. #grateful #varsitylincoln
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March 2023 by Julie H.
my experience with the service department at Varsity was top notch. Rachel was superb. I was well informed and walked thru my process precisely. Everything was timely. well done, varsity.
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February 2023 by Clari M.
I was looking for a used vehicle to purchased with my husband and Jere Law worked closely with my husband to find the right car for me. Recently I moved from California and I wanted an AWD vehicle that would perform well in harsh weather conditions and reliable. Jere went above and beyond and found a 2020 Ford Escape AWD that was within our budget. I was very impressed with how clean the vehicle looked it almost looked like a brand new vehicle and had a fresh set of tires as well. Jere Law was very attentive and courteous and was a delight to meet. I would absolutely recommend anyone looking to purchased a used vehicle to go to Varsity Lincoln in Novi and speak with Jere Law.
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February 2023 by Chris R.
Called to have recall service done and never got a call back. Called again weeks later and after clarifying in my voicemail that I had left a message before I finally heard back. The lady that called me was helpful but transferred me to the service department. When I was trying to figure out if we could get a loaner car because my wife has to go to work I was told we couldn't and they said the only option I had was leaving the car with them for one to two days and I said we need a car and they said "that's the only option" and after I said okay, they hung up on me. I've honestly never dealt with anything like this so here I am writing a review I never write. Don't expect "award winning service" at Varsity.
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December 2022 by Jim P.
We brought our Ford Flex to this dealer for an oil change prior to a trip. While we were on our way out of town, we heard a scraping/draging sound from under the car. We stopped in a Speedway gas station to find the Front engine cowling (needed to be removed to change the oil) only had one of four screws holding it on! I had no tools so I borrowed some pliers from a maintenance truck getting gas. 'I' fixed the issue laying on the ground by the gas pumps.I then called the dealer & spoke to the service manager. He said he'd look into it & call me back. Never got a call! Then a day later, I stopped in & spoke to the 'General Manager'. He said he'd look into it. No Response as of this note.If they can't handle someting a 'simple' as an oil change, 'Be Afraid'! Be VERY afraid!I will not be returning my car to them for ANY Maintence!They seem to be apathetic to customer concerns, I think they just don't care!
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November 2022 by Carol L.
This is my second purchase of a Lincoln Nautilus from Deb Edwards at Varsity Lincoln. She is a pleasure to work with. Goes above and beyond to make the customer happy. Great experience.
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October 2022 by Thomas S.
Went in for regular maintenance with appointment. Service rep very polite and efficient. Job done well, washed and vacuumed also. Very good experience. one issue, cashier was on a personal call with her insurance company when I went to cash out and it took longer and service was poor due to her lack of focus on my transaction
