June 2018 by Nick Clark
I rented 2 units from them to store my belongings while moving into town for work. I went online and used their web form to make the payments. A month went by and it was time to move into my home. I showed up on a Saturday with a moving truck and a team of people to help, only to find a second lock on my unit noting to see management. I left a voicemail to get a call back on Monday. Their records showed one completed payment and one payment that had an error and was not fully processed. There was not any indication to me that there was an issue during this process until now. We were able to sort out the issue and have the unit unlocked days later. There was no communication that there was an issue other than the physical lock on my unit when I showed up. This costed me hundreds in moving expenses that I was unable to use. Hopefully they find a better way of notifying customers if there is an issue to save others from having a similar costly issue.
