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February 2024 by Tony Gomez
If I could give negative I would, no help what’s so ever.
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February 2024 by Brandon Gorman
What a great place to shop they are very knowledgeable very reasonable priced very helpful I recommend Universal Plumbing to anyone make this your first and only stop just a Great Experience they will always lead you in the right direction thanks very muchI wish I could give them 10 stars.
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February 2024 by robert von buskirk
A plumbers store. Helpful to the DIY individual
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February 2024 by Aaron Waterman
I came in to find a bathroom sink entire drain assembly. Steve helped me. He matched what I had to the right parts. Steve asked me if I had the right accessories to do the install, got me what I needed and explained how to do everything. I didn’t even have to ask. I will not forget Steve and the team at Universal. I’ll keep coming back. Home Depot and Lowe’s are a complete waste of time for plumbing items imo.
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January 2024 by M K
Great store to find what you need but could not find it
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November 2023 by Jake Matthews
Very helpful and friendly!
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November 2023 by Lenny Bruce
Terrible costumer service.
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November 2023 by joedoherty1
Over priced. Slow. Waited inside for 10 minutes before anyone finally came to counter. Then another half hour for one customer to be helped. Do not recommend going here
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September 2023 by Prantik Dey
I talked with them on the phone. Even though my questions weren't directly related to their business, they offered ideas and pointed me in right direction for finding more specific parts. They were very knowledgeable and kind. I would recommend them!
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September 2023 by Ryan Sturos
I just called looking for a sort of obscure water heater part that they unfortunately didn’t have. The person that answered offered 2 other places that specialized in water heaters. It may not seem like much, but they could have said “don’t have it, sorry”. It’s little things like this that show integrity, helpfulness and true “customer care”, and I’m not even a paying customer!
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August 2023 by jed ross
Family owned and operated business.They can find anything that is manufactured today.Showroom is like a candy store for adults looking to remodel a kitchen or bathroom
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June 2023 by Bruce P.
A few times I've received great service, more often, I'm received as bothering them. If you only want to sell to professional plumbers who know what they're doing, then only sell to them. I've been in the trades all my life, I've done a fair bit of plumbing and those of us who are not as proficient can go somewhere else. It's great you know plumbing, don't belittle people who don't have your expertise.
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May 2023 by Emily M.
Great customer service. Andrew was so helpful with picking out what I needed for my shower system update. I went with Delta on his recommendation. We're working with a professional plumbing company so I'm sure everything will look and work great when we are done.
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April 2023 by Joe E.
The selection of parts is excellent. I've never gone looking for a part that they didn't have, including a hard-to-find reversed fine-thread screw for a 45-year-old shower handle.
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March 2023 by Trever Helmstead
Our salesperson Jack was initially helpful outfitting our entire house with new fixtures, unfortunately after experiencing a faucet issue post install he was downright rude and dismissive. Don't expect much should you need any level of customer service. Buyer beware this was a disappointing experience for us.