September 2021 by Holly C.
long lines, very rude service on the phone. waited for a mail key for over two weeks. go elsewhere if possible.
July 2021 by Nicole
Wish I could leave a neg star review. I come here often and god it just gets worse. Went in today to deal with some stolen money orders and was told “you shouldve looked for them instead of coming in here reporting them stolen” i had the original receipt and id etc. Told the clerk I needed three of the forms to research the money orders. She refused and said I can give you one. Each money order requires a separate form. Then she got mad and said I should have the top part of the money order...maam they were stolen! Went to Farmington location got it handled in under five minutes in and out no problem. I get Detroit is Detroit but this place is terrible. If you dont want to deal with customers retire.
July 2021 by Baron Vonn
I have never left a review anywhere, for I find it a waste of time however, this office needs to be shut down and investigated. My mailman STOLE MY MAIL, which included important financial documents. My bank informed me my documents had been delivered but guess what, between informed delivery, my own eyes and my bank contacting me, it’s not hard to figure out who has my mail. I have already filed a complaint with the post master general, but I doubt anything is going to happen, given who is in charge of the USPS at this given time. If you want your mail, don’t move to Oak Park
July 2021 by Candius Elliott
This is the most poorly ran post office I’ve ever been to. I have a PO Box here and there’s almost always a problem getting my packages. There aren’t enough staff and the few that are there are very rude!!! I understand COVID is still a thing, however my experiences have been piss poor pre COVID (since Jan 2020). Filing complaints don’t do anything. At this point I’m looking for the next closest Post Office.
July 2021 by Nomad47
It is so sad that i have to go to the Berkley or ferndale post office whenever i need to to get somethi g done there other than picki g up packages, that's all i can say and o believe this explains a lot.
July 2021 by Kyle R Stevens
If you can avoid coming here, please do! The lines are almost always excessively long, and most of the time they typically only have one clerk at the window helping people. If you're in a rush, this isn't the post office for you! MAKE THIS YOUR LAST RESORT!!
May 2021 by Marquel Small
The lady was nice when I went on Thursday 05/07/2021 around 5:30 pm. She helped me get my mail that was holding.She seemed nice unlike some post office who refuse to answer the phones. I called one post office for 2 hours in a roll and no one answered.Wish the lady oak park had help line was crowded but she kept positive attitude.
April 2021 by Rashonda Wilson
They are entirely slow and unfriendly. Every time I visit this particular location, there is literally one person handling and processing the mail. Usually, the one person has poor customer service. I, as the customer, almost always feel like I am burdening the staff with processing my mail, although it’s the job that they have been hired to perform.It’s rather disappointing. I hope they will hire additional staff with a better attitude.
April 2021 by April Sunshine
Everything has been delayed enough - If you're going to deliver mail for a living, you best be expecting dogs to bark at you through triple pane windows and just put the mail in the box. I have been denied my mail on multiple occasions by one specific sub who refuses to put the mail in my hands "Oh no, COVID!" refuses to put the mail in the box as he's literally terrified of my 45lb barker in the window, AND refuses to set the mail down on the ground 10ft away from me, as I happily ask while standing on my porch. I repeat: HE REFUSES TO GIVE ME MY MAIL AND WALKS AWAY, TAKING IT WITH HIM. If you're that scared of the world around you, perhaps it's time to retire or find another line of work.
April 2021 by Ty Jordan
Very friendly and professional customer service. Wasn't crowded at all and it very clean.
April 2021 by Rose Johnson
Tried contacting them about NOT receiving my mail and got hung up on or no one answered.
October 2020 by andrew c
They need to have somebody that just hand out packages at the package window so they don't disturb the girls at the counter doing more serious things where it requires customer service
June 2020 by Alex S
I've had a package at this facility for over a month now. Absolutely ridiculous, and I'm far from the only person having this issue. I'm not sure how this branch is still open, the Postmaster clearly needs to be canned.
June 2020 by Daniel Cooper
Literally, every time I get a shipment sent to me, it goes through most every other post office quite quickly. Then, when I get notification (it’s happened multiple tomes) that my package(s) have arrived at this hub, I wait days and sometimes weeks for it to make a less than 5 mile transition. Very disappointing.
March 2020 by Tiana 00
A bunch of lazy workers in my opinion. And the phone system is terrible. You have to come all the way to the office in order to get your problem solved. Why have a phone system if know one will answer your call.