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September 2025 by Chris Adolph
Expedia messed up my resevation. But they where able to fixed it with no issues.
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September 2025 by scott dee
Super clean nice place luxurious
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September 2025 by D Moore
My first suite had a fridge that wouldn’t get cold. When I asked the front desk to move me - it seems the manager isn’t on property often, so I was dealing with a young, very nice but not properly trained clerk - I was told that they were booked so there were no other rooms. “Maybe you can just give it a minute?” He says. “Give it a minute for what? It’s going to just magically get cold?” Then he says, “I honestly have no idea?” And laughs. After some back and forth, I ask, “Is there someone above you we can call to ask?” Only THEN did he realize that yes, he could text his manager. Within 10 minutes he called back, ready to move me to a jacuzzi suite for no extra charge. (You couldn’t pay me to use a hotel jacuzzi, I just wanted a working fridge.) So off we went.
Jacuzzi room with a working fridge! Unfortunately as I began to unpack, I realized that I had checked into the Diddy suite, as the room reeked of perfume, and there was melted candle wax EVERYWHERE. On the doorframes, on the carpet, on the lampshades and on the curtains (curtains also had greasy brown stains). Turns out the smell was the candle wax, but it was on so many surfaces that when I turned on the heat, it got reheated and the smell reactivated. The shower head isn’t adjustable, so it just sprays water at the edge of the glass door, leaving a huge puddle at the entrance. Right where you need to place your feet and hope you don’t slip and fall and break your neck.
I took photos, then spent 40 minutes attempting to clean it up. Then I decided to report it to my guy at the desk. Showed him the photos. But he, of course, had no authority to do or fix anything. He said, “It’s always the suites! I’m sure it was someone who was drinking…. And they made a big mess….” Then he said he would “note the account about the mess and that you had to clean the room yourself. Maybe you can get a discount or something!” Maybe? Uh huh. I decided one night was manageable because I was certain the manager would do something to correct whenever they returned.
In the AM, found out only Expedia (that’s where I booked) can give refunds. (Because of course, the night desk clerk was uninformed about that policy as well.) After over a day of Expedia trying to reach them, they refused any refund. They offered NO consolations and made no effort to cure! This was my second stay. Never again!!
**I did mention to my original friend at the desk that I could call Best Western HQ and see what they might be able to do. He said that they’re independently owned and not controlled by corporate. Regardless, contacting them is my next task. I refuse to believe Best Western is ok with renting rooms in this condition.
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September 2025 by AD
They said high speed Internet. That is not the case. Internet is very slow and doggy. Expect disruption in service. You are better off at the Panera bread close by or okemos public library
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September 2025 by Michael Bush
Terrible expeirence staying here. Go some where else.
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September 2025 by Deborah Ragone
I found the hotel to be great, truly. It is close to Michigan State U and affordable. Knowing my daughter now attends MSU, I will stay here often, but the reason I came to Google to write this review was to commend Najlaa, the woman who was responsible for tidying my room after I departed. Having dropped my girl off at school and being quite upset, I forgot to pack my work laptop and left it behind in the room. Said laptop is very valuable and returning to work without it would have been a huge problem for me, but thankfully, Najlaa was honest and turned in my laptop to the front desk! Although I had to drive 10 hours back to the hotel to retrieve my laptop, kicking myself the entire way, I am ever so grateful to Najlaa for her honesty. This alone will be the reason why I frequent this hotel. Najlaa....I am so grateful for you! I hope you were given the reward I left for you! Thank you!!!!!!
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August 2025 by Jessica zabilka
Staff was friendly. Breakfast was perfect with plenty of options. Room was clean. Pool was big. Pet friendly! And close to msu.
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August 2025 by Melinda Austin
Pet friendly, and very clean! The free breakfast was great, and well tended to, which I appreciated. And! There's a nice little indoor pool, 5 feet at its deepest.
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August 2025 by Rae McKee
Rarely do I take the time to write reviews, but this one was necessary- I only stay in this hotel chain and this one is the most unkept Best Western I’ve ever stayed in. My first room had 3D mold growing on the curtains and air vent. It was necessary to call and have my room switched. I checked in about 5pm and took the following photo of garbage and linens in the hallway. As of 7am, the mess is still there outside my room. Gym equipment is outdated, sweaty, and caked in grime. Beware. I think corporate should be informed as this is embarrassing for the name.
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August 2025 by David Garza
Rooms are a little dated, but overall clean, and tidy. Plenty of restaurants, and convenience stores in the immediate area..... would stay again
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July 2025 by SSGNUNU
The suite was better than I expected. It's kind of spacious. The hot tub was well needed and did not disappoint however I did not like all the hair that was on the floor in the bathroom. The bathroom appeared to be clean but once I picked my clothes up from the floor after showering there was a ton of hair on my clothes which was disappointing but overall we had a good time.
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July 2025 by Joy Zier
The staff were extremely helpful and friendly. Everything was clean and handy. The breakfasts were tasty. The breakfast chef went above and beyond my expectations for my gluten free needs. We had just a wonderful 4 day stay.
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June 2025 by Jeremy Johnson
Great service, nice hotel and clean rooms!
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May 2025 by Sung Soo Chung
Friendly staff members, good breakfast, clean as well. Strongly recommend 😀
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May 2025 by Jim Behrmann
Somewhat unconventional hotel, and I like it! The pool area is s great hang out. The staff were all helpful. Location was perfect.
