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March 2024 by Robert Evans
Mary was very helpful in solving my issue that was caused by another employee named Owen. She was very diligent in helping me get my incidental deposit returned to my credit card and also giving the correct information about the late check out policy. Mary was very professional and understanding. Great job Mary!
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March 2024 by Nikki Johnson
My stay was amazing and Mary (Front desk clerk) is extremely professional and nice. Thank you
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March 2024 by Bill Nelson
The upgrade from H.I. was great! I expect there are more upgrades yet to come. The parking lot needs a serious upgrade! The rooms, especially the beds are FANTASTICALLY comfortable!!! If I'm allowed 1 complaint regarding the rooms, it will be the shower controller. The ability to fine adjust the temperature seems just plain frustrating! Just a touch to the left and the temp is HOT, then just a touch to the right and the temp is just too cool. Mind you, I'm not saying the too cool setting is cold, that certainly isn't the case... but I suggest that a relatively small increase in the cost of the refresher shower valves would have resulted in a controller that would allow for an easier adjustment at fine levels to allow for equally fine adjustments to the temperature.From 2022 the exact same thing. But in the post CV-19 world, I'll call the experience 5 stars!Now in 2024, the quality has depreciated. Our room wasn't cleaned sufficiently after the last guest! Hair in corners, pieces of stuff that a vacuum certainly could collect were laying around, and even feces stains in the toilet upon our check in!Post COVID-19 and the customer observed quality is not what is expected! Sad!Bill
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March 2024 by Ryanne Morgret
Stayed 2 days for a bowling tournament, had a few nice days while there. Pool was nice, breakfast was not too bad, rooms were spacious and clean however I didnt care for walking out of the room and the hotel smelling like a dispensary nor did I appreciate housekeeping telling the manager my room was smoked in and being charged an extra fee when I am a NON SMOKER (and that goes for cigarettes and Marijuana) . Called spoke with manager did a courtesy refund but still believed his housekeeping. Wont be going back anytime soon
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March 2024 by Tiffany Walt
Couldn't even inquire about the price because the lady I called didn't even want to check ? I understand there's only select rooms with tubs. But she wouldn't even go look so lost aa customer......
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March 2024 by Brian Dawson
Very nice older hotel. The suite we stayed in was very spacious. Unfortunately, I don't think an elevator was available on that wing. Very nice pool area and exercise room. Breakfast was very good. The hotel was easy to find from the express way. I'll stay there again.
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January 2024 by Antoine ZILLIOX
The hotel facilities are good, and the staff I met were friendly. But I have rarely seen a breakfast with so few options and variety...and it doesn't change from one day to the next. On the other hand, I slept 5 nights in the hotel and at no time did they go to clean it or check if anything was
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January 2024 by Sam Cassisi (MissImmortal)
Friendly staff and great rooms.
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January 2024 by Michael E
From the time we walked into the lobby we felt like we had known the staff forever. Mary who attends to the front desk made us feel right at home. She has a kindness about her that radiates through the entire building. Our room, the workout facilities, and the pool all exceeded our expectations.Thank you.
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December 2023 by Rachel Sebastian
Clean hotel with large rooms and excellent customer service!
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December 2023 by Charity Mitchell
Mary was our check in attendant. She taught me about the best western discount. She was amazing! She made checking in very easily and she is the main reason I would one back.
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October 2023 by J. Garty
Very quiet hotel. Parking lot was almost full, but was surprised how quiet it was. Very easy accessibility to the parking lot. Service was excellent, we had the pool to ourselves on the afternoon on a weekend. The rooms themselves were very clean, however there was a little bit of age to some of the fixtures. We love the character that the hotel had, and the bathroom was very spacious. Everything worked perfectly. Love the location, next to many restaurants and easy access to the freeway.
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September 2023 by Dr Chidi Jewel Kalu
This property was the cleanest hotel I have ever been in my life. Not just outside but also inside, the room smelled good, the staff was amazing and very welcoming. I was to check in at 4 pm but was extremely exhausted from traveling all day and needed to get ready for a wedding. I showed up at 11 am and they checked me in right away and I was super pleased with that cause I needed to take a quick nap before the wedding. The lady at the front desk was on the phone and the minute I walked in, she wrapped up her call, advised the person on the line that she would call them back and attended to me right away. That was very impressive and excellent customer service. I had to check out at 4 am to catch an early flight and the minute I came to the front desk, this young gentleman was there ready to assist with a friendly smile, chatted with me and wished me a safe flight. Now you don't get that kind of service even in the most fanciest hotels. This hotel stood out to me and I had an outstanding customer experience. Kudos to the entire management team and staff. 5 stars all the way.Rooms: The rooms were so clean and well decorated. Everything worked and it was so neat, pretty impressiveNearby activities: Close to shops, mall, restaurants, smoothie stores and coffee shops. Loved itSafety: It was very quiet tucked away on a not so busy area. Even though it was next to Okemos event center, it was very peaceful.Walkability: It is close to stores, restaurants where you can literally walk to them. I love that it was so convenient.Food & drinks: They had free hot breakfast and even though I checked out before the breakfast, they had coffees in the lobby for all guests.
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September 2023 by Zachary Butte
I had 2 different rooms while I stayed, roo.s were clean. Staff was helpful and professional. Breakfast options were awesome.
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August 2023 by CliffM
Very nice Best Western, but easy to miss as there us just one small sign. Good breakfast table.
