-
November 2023 by Tammy Holbrook
Went in to purchase a couch which we had priced a few days before and was told they didn't have in stock. We also noticed the floor model was marked up $300 from a few days prior and the furniture manager said it must have been marked wrong before. I asked her to call the Lansing Big Lot and see if they had any, she looked on line, knowing her inventory was incorrect and told me Lansing didn't have any. So I called myself and sure enough Lansing had one. And it was at the cheaper price that we had seen in Okemos just days prior.. Everything about the furniture manager seemed like she had no clue. Wont go back there again.
-
November 2023 by Hana Lalzari
Poor customer service. I placed an order online and never received an email stating it was ready for pickup. My order was processing for all most a week, and was sent back without being fulfilled.
-
November 2023 by Marilyn Hester
Employees in this store have great counter and customer experience
-
June 2023 by Angela Curtis
I love this big lots because it is large and had wonderful employees- I TrueType appreciated Shelby as well as Amber for there great customer service!
-
April 2023 by Matthew B
Good discounts on some furniture, beds & their accessories, along with offering a wide variety of home staples & goods..it's wise to be/become a rewards card member to score special digital coupons that can save you $..
-
April 2023 by Jenna Walther
I have been loving their decor more lately. It's definitely better than it used to be. I remember 10+ years ago being cluttered with discontinued items. They are way better. Very neat and organized.
-
February 2023 by Rohit Jain
The store is neat and organized. Competitive prices. Staff was friendly and helpful.
-
January 2023 by Brandon Piercefield
Great staff and store with a unique selection of stuff. Furniture is what brought me there and I bought a couch and a recliner using there finance options with warranties. It's location is awesome for me personally so close to my house. They got food, toys, clothes, decorations, Furniture, electronics, cleaning supplies etc..
-
January 2023 by ben ward
I love this place and their huge variety of stuff. The staff is incredibly helpful and friendly. It feels more like a family run operation. Big thank you to the staff for all the help!
-
December 2022 by Kristina Siettas
For the most part, I like Big Lots. I don't think the deals are as good as they used to be, but things have gone up everywhere. The customer service was great on my last trip. Something was marked wrong, but the associate still honored the price and was very nice about it.
-
December 2022 by Tammy Streeter
Although the staff at Okemos location had to be literally flagged down to purchase our furniture, the furniture that we did buy is great. Had to go to Lansing store for one chair and he was very helpful and knowledgeable. Of course our puppies love it too!
-
December 2022 by James Bolinger
Do not shop at the Big Lots in Okemos. I had a $5 coupon to use off of $15 purchase and been a member of Big Lots Rewards for 5 years. I was unable to get my phone to show the email so they can scan my phone. Jeff the manager didn't believe me and couldn't take the $5 off because he had to have the coupon for my email. They were rude and unaccommodating. Again do not shop at this Big Lots, go to the West Saginaw in Lansing store who is more customer friendly and was able to accommodate me and my purchase.
-
December 2022 by susan kuhn
Okemos, Michigan - great service. Bought an electric fireplace. We were able to see the flame and feel the heat after the employee plugged it in.
-
December 2022 by Adrianna Montgomery
Came here to purchase some furniture last night and was told by the employee he wasn’t familiar with the department. Came back this morning at 9a and I have now been waiting 30 minutes for someone to come help me. There has only been 1 other customer here, so no one is overly busy.
-
September 2022 by theresa Cornell
Bought a sofa/double recliner Great price great help ?
