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January 2024 by stacie palmer
Took great care of my car, fast, honest and fair pricing.
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January 2024 by Chris S
Great service! Just picked up our vehicle and it’s ready to hit the road once again. ??
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January 2024 by Nancy Lansing
A recommendation to give DOC'S a try. Best recommendation EVER. Set up for oil change, and all checks were done, reviewed, and drove off wondering why I didn't call DOC'S sooner. Services top notch. Professional and personal. Highly recommend using your community's local businesses. These guys are real and honest.
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October 2023 by Rick Pniewski
Glad to have found and be able to support this local business. Just had brake work done and the staff was helpful and accommodating.Service: Brakes
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September 2023 by Mary P.
Terrible, condescending customer interactions. Vehicle will be taken somewhere else for honest service. One star added solely so this would post.
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September 2023 by Sarah McDevitt
My husband and I both bring our vehicles to Docs for repairs and preventative maintenance. They are always so polite, understanding and willing to explain the work. While car repairs are never a fun thing to deal with, it's always a pleasure working with their staff.
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August 2023 by A KWM
Got my car in quickly, back the next day.They weren’t sure what was wrong and so did their best guess, hope it was right! I was told to come here by a coworker who knows the owner. It was my first visit. Sad to say, I was slightly disappointed.Charged me for my inspection and the work. I totally understand being charged for an inspection if the work isn’t subsequently done, but it was.I can’t remember even having been to a shop who does this. None of the shops listed below charge me for an inspection and actually don’t even charge if I can’t afford to do the work at that time, I even asked Rick at Ricks once if I owed him something for his time and he graciously declined (he’s a great guy).I tried Docs because it’s closer than my regular spot, Ricks in St John’s, but Ricks doesn’t overcharge, so I’ll be saving my $130 and driving out to Ricks from now on.I also take my car to B’s Randall when Rick isn’t busy and we love service at the Kia Dealership, we also use Honda dealership service right up the road from here.On another note, when I asked if the charge for the inspection was an error, I was told, “it’s a small business and we have to charge enough to pay our employees.”Repeat business is how you ensure a thriving company. I have two college age kids, 4 cars in our household. We have literally and sadly spent thousands on our cars over the summer and still need struts and front brakes on one car, another $1500 easy.I would have switched my business over to Docs to keep it closer to my home, but can’t stomach the overcharges.It was nice if my coworker to suggest but I feel she may be out of touch with how car service works or she is getting special treatment, she doesn’t seem like the type of lady to welcome an extra fee.
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July 2023 by Ashe Graham
I waited to write a review until I'd dealt with Doc's a couple times and now I refuse to take my vehicle anywhere else! They're skilled and honest and it's very clear that they care about more than making money. Thaer, Anthony, and the people they have working there are so accommodating and patient, they make an already stressful situation much less daunting and I can't recommend them enough.They communicate clearly and swiftly, are transparent in their pricing and diagnosis', and are customer service pros. If you're the least bit nervous about finding a mechanic or just need one in general: GO TO DOC'S ?Services: Electrical repair
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July 2023 by Lyle Klosterman
The staff at docs Automotive was fantastic. I blew a tire down the road and pulled in with no appointment where Chad and Thaer immediately squeezed me in to change out my tire. All the bays were full and it was busy but none the less they stopped what they had going to help me out. Great team and service!Service: Tires
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June 2023 by Lindsey Tilley
We had a belt shred on the highway driving through Lansing and were able to make it to Docs. They were amazingly kind and helpful and it makes all the difference in a stressful situation. They not only diagnosed the problem quickly and ordered a part, but they also did a full once over to be sure we were good to go.What a treat to run into amazing customer service. Thanks Docs!
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May 2023 by T. William O'Neill
Thaer and the team are amazing. Quality work with accurate estimates and they'll help you prioritize need on your situation and needs
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May 2023 by Dallas W.
great fast service! went in for an alinement and they got it done professional and fast Loved it and now my car is working perfect! will continue to use their service for future car problems
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April 2023 by Vik Show
Exceptional Service and Life-Saving Expertise at Doc's Automotive⭐⭐⭐⭐⭐ (5/5)I recently had an unforgettable experience at Doc's Automotive, which I feel compelled to share with others. When it comes to auto repair, one may not necessarily expect a life-changing event, but that's exactly what happened at Doc's. Their top-notch expertise and dedication to customer safety not only resolved my vehicle's issues but quite possibly saved my life.The situation began when I had some work done at another mechanic's shop. Unfortunately, the problems persisted, and I found myself in desperate need of a reliable mechanic who could address the issues. That's when I discovered Doc's Automotive. Despite having a busy schedule, they kindly fit me in, demonstrating a genuine concern for my safety and well-being.Upon inspecting my vehicle, the skilled mechanics at Doc's identified the critical issues that the previous mechanic had overlooked, or worse, caused. They took the time to explain the problems in detail, ensuring I understood the gravity of the situation. I was astonished by their level of knowledge and professionalism.Although I ended up paying extra for the repairs, the cost was well worth it considering they likely saved my life. The team at Doc's Automotive went above and beyond to ensure that my vehicle was not only roadworthy but safe to drive.In conclusion, I cannot recommend Doc's Automotive enough. Their outstanding expertise, attention to detail, and commitment to customer safety have left a lasting impression on me. If you are searching for a trustworthy and proficient mechanic, look no further than Doc's Automotive. They have certainly earned my loyalty, and I will be returning to them for all my future automotive needs.
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March 2023 by Dave
This business is awesome. The guys were friendly, fast, and the service was great. I would highly recommend Doc's Automotive.
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February 2023 by Connor Rankin
We are truly blessed!!!Doc’s Automotive on Holly Road not too far from campus was on the ball.Thaer at Doc’s was truly amazing and the kindest man ever! He had my sons car in and out in a matter of a few hours after having it towed there. When it stopped running in the Meijers parking lot (in 16 degrees ) I raced to find a good mechanic in East Lansing and was thrilled to connect with Docs automotive through the referral of Pat and Rick at AutoZone. Thank you so much Pat and Rick you referred me to one of the best! My son attends Michigan State and has a pretty tight schedule with 5 engineering classes and working 2 to 3 days a week and lives 4 miles from campus so he didn’t need to be without a car. I was praying it was only the battery since we were running into some cold weather when it stopped running for him. God is good it was only the battery after testing the alternator as well and that tested fine, it could’ve been so much worse!Thanks again ThaerMy son Connor Will surely be referring Doc’s to his other friends.Very Happy and Blessed customer!!Services: Battery
