-
January 2024 by George Bruchmann
Kathy is a long time acquaintance from JBR days. Great to see her at Kay Jewelers and providing her expertise with our purchase.
-
December 2023 by james opper
Nice people, very helpful, nice selection.
-
December 2023 by Molly Pappas
18 years ago my husband purchased my wedding set from JB Robinson (now owned by Kay). We were married 2 years later and after 16 years of wearing my wedding band almost constantly, the lip holding the diamonds broke.I took the ring to the Okemos Kay Jewelers and the salesman (a former JBR employee) was easily able to pull up the original purchase information (18 year old information from a company that doesn't exist anymore?!?!). He took pictures and packaged my ring and sent it out for repair free of charge.I was so impressed with the ease of this transaction, and the fact that he was willing and able to do the repair at no cost was completely beyond my expectation. Additionally, Kay sends me emailed updates on the progress of my ring and the repair itself should only take a few short weeks to complete.I was devastated when my ring broke and I feel naked without it but I am thankful that my husband purchased from a company that cares for it's customers and keeps their employees happy. I don't wear much jewelry but every purchase I make will be from this company if this is how they conduct business.
-
December 2023 by Michelle Long
Kathy does a wonderful job showing different options when finding what we like & in our price range. The store is always clean & everyone is very friendly.
-
October 2023 by Sam Shedd
Kathy & Chelsea were so helpful with my ring inspection and cleaning and even helped repair a bracelet clasp in store. Super helpful and kind and went out of their way to explain things to us and fix mistakes other stores had made. Highly recommend this location over some of the other ones nearby, the quality and care they put in is superior.
-
October 2023 by charles gagnon
Kathy, Jeff, and Regis are absolutely wonderful to work with. This is the only store I will deal with. Even if I order online they work so well with me. I have made several purchases from them from getting engaged to buying a band and an anniversary band. Plus they are taking care of some old purchases for my wife. Always friendly and welcoming. Glad they have been such a big part of helping me with the big parts of my life!
-
October 2023 by Jeff Sanders
They were very helpful. Regis and Kathy helped me get a beautiful wedding set. They were patient and professional and showed me many items within my budget. They walked through the financing options available. I will be going to them for all of my jewelry needs.
-
October 2023 by Eric B. Welling
Kathy was absolutely amazing giving us great details on the purchase of our engagement ring! She was extremely thorough and put together an absolutely gorgeous ring for us!! Julie
-
October 2023 by Mason N Britt Montgomery
Kathy was amazing and patient with us! So glad she helped us pick out our wedding rings for celebrating 11yrs of marriage!!
-
October 2023 by Tonia Council
Great service. The sales rep Cathy was very knowledgeable and explained thoroughly about the stone I purchased. She answered all my questions to my satisfaction.
-
October 2023 by Ben Bodwin
Jeff was the savior of the day today! My wife thought her ring wasn’t going to be able to be resized and Jeff came through to put her mind at ease and really was the best to work with.
-
September 2023 by jmommie mom
I have been going to Kay Jewelers for a couple of decades now and Kathy has always taken care of me from start to finish. I went to another store once and realized that I wasn't getting the same service as I did with Kathy. I won't make that mistake again. Kathy is helpful, very communicative, professional and very sweet. She actually listens to you and helps you find exactly what you're looking for. She is the definition of "above and beyond" when you work with her. I won't go anywhere else. I highly recommend using Kay Jewelers for your jewelry needs.
-
August 2023 by Jennie Schlaack
Kathy. Is awesome. Always very helpfull and knows my likes. And I highly recommend her for your shopping needs
-
August 2023 by Karla Gibson
Jeff and Ryan did an exceptional customer service. I love coming in because they are so helpful. All the staff is.
-
August 2023 by Tim Aldrich
Jeff Struble is great to work with. He is definitely not a pushy salesman, instead he always listens to what we are looking for and helps to find just the right thing. His great customer service brings us back every time.
