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December 2023 by Pedro Estrello
I do not recommend. I got a call from them 24 to 48 hours later after I was told I would get a call 2 hours from the time I put my claim in. Then a gentleman called me and set up my appointment. There is still no snow or poor weather conditions for the next two days in our area in Michigan. A lady called and told me they could not come out the next day as planned due to poor weather conditions. She said I would need to reschedule or bring the car in. I do not have time to bring my car in and wait for hours for them to fix the windshield. I booked the appointment because the weather conditions are good. I will NOT be using safelite and will NOT recommend using this company . Due to if you do not have a parking garage or coverage they will not come out to you. I advise saving your self the hassle and trying else where as I have.
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November 2023 by Diamond Sparkle
Needed a new windshield- wow - what great professional service with up to the minute communication on the progress! Totally recommend.
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November 2023 by Lisa
Very kind employees, however, they had to come out 3 different times due to errors (& inexperience) on their end and when I finally asked for a discount bc of the hassle they said there's already one applied. I explained that's the discount I personally found on their website when I initially booked the appt ($45 off). She said they can't apply another one so I spent $600 out of pocket for a service that took 3 different appts to deal with.
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November 2023 by Edwina Vilsaint
Steven replaced my windshield was very kind and did a very good job. I'd definitely choose Safelite again.
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October 2023 by T Carter
Date of Service 10-5-2023 Okemos Location.2019 Mazda 3 Hatchback - Windshield Replacement.1: Safelite was the only local service that could even offer to do anything at all, no one else called back or returned my e-mails, even my local Mazda body shop referred me to a 3rd party.2: Final price was $300 less than the estimate.3: They arranged to have me drop off the car the night before and stored it inside over night due to the nature of my issues.4: They took pics, and kept me up to date on the status of the car.5: Pick up and drop off were a breeze, and Kalie and Lori were exceptional and very understanding of my needs, and even when insurance wouldn't cover it, they immediately contacted me and made sure to let me know my options and took care of me.6: Glass quality: Their glass supplier is one of the largest glass manufacturers on earth, and chances are your stock glass is made by them too, and the premium you pay for the "OEM" glass is that they stamp the glass with the OEM logo instead of their own.I hesitate to jinx myself by saying something like "I will certainly come back" because you know, who wants to deal with a busted window... but if luck would have it, I would certainly come back to Safelite in Okemos for help, and you should as well.Thank You, Safelite!
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August 2023 by The Red Sun Theory
Waited almost an hour for them to tell us they couldn’t get some rusty bolts off. Then they suggested we take it to a body shop and have them removed. I didn’t understand why they wouldn’t have the capabilities and tools to do the job.
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August 2023 by Brandon Laninga
Staff was nice, professional, and finished quicker than quoted time. 10/10 would go back. Thanks!
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June 2023 by Leah Cronk
Great service. Took my vehicle back right away. Work was completed in 2 hrs as promised.
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June 2023 by Bonnie Wielock
The young men who work at this location are beyond superb in their profession and character. I had gone there in desperation, and they went above and beyond. THANK YOU, NO WORDS can thank you enough.
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June 2023 by CARL STRICKLAND
There was no problem at all with the service. Exactly what I asked for. Thank you Safelite AutoGlass.
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June 2023 by Abby Sumbler
Chip in my windshield was fixed quickly and well.
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May 2023 by Bill Lynch
Hassle free warranty work... The staff made this a pleasant experience, exceeding my expectations! I would recommend anyone to Safelite, and especially the Okemos Mi location! Very friendly staff, and service tech was quick and amazing!
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April 2023 by Sam Parker
Terrible communication and customer service. Cracked our windshield and then left without notice. Customer service is defensive and dodgy.
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April 2023 by Richard Gilchrist
So disappointed in their service. They are the glass supplier for AAA. Wish they were better at that job.Apparently Safelight just bought all the small and independent glass dealers in Lansing and are having a hard time getting started.
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March 2023 by Jeffrey Newsome
Drop off at 8am, didn't start work till 1:30pm finished at 5pm. Forgot to install back wiper blade. Front wiper blade no longer working correctly. Went in for windshield replacement and wiper blade replacement.