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March 2024 by Madison Myers
Incredibly impressed by the quality of service and kindness of the team members at the Okemos Valvoline Instant Oil Change. 10/10 experience, I’ll definitely be returning in the future.
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March 2024 by Debra Kipper
Really nice people and helpful.Very clean . People very friendly.?
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March 2024 by Victoria Porter
The woman that helped me was awesome and explained things to me without making me feel stupid lol
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March 2024 by Elizabeth Beals
My card wasn’t working and I was a tad short on cash, so the guy gave me a free coupon that made my oil change affordable. Whatta gem. Was also very quick. I’d definitely recommend this place.
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January 2024 by Chan Poston
Awesome
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December 2023 by heroangel20
Fantastic experience, very friendly staff who are patient and not pushy at all for the extra services. Call ahead and get a coupon texted to you to save money on your oil change. Best experience I've had so far with my jeep in 3 years (first time I've got somewhere other than a dealership) and they know more than all the dealerships I've been to.
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October 2023 by Andrew Birchmeier
Nina, Kal, and Frankie are all-stars. These three helped me with an oil change, a transmission flush, and new wiper for my car. As a member of the LGBTQIA+ community, I’ve never once felt comfortable getting my oil changed. Typically the guys that assist me use language about my car that I don’t understand, assert pressure to replace parts in my car that work fine, and don’t have a great explanation for why they need replaced. Kal, Nina, and Frankie made me feel the most informed I’ve EVER felt about my vehicle’s well-being, and promoted an inclusive experience for me to feel like I could ask questions. They were all so personable and efficient with my time. I will never go to another place again!Services: Transmission
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September 2023 by Natalie Libka
This is a great location offering excellent service. They were able to get me in even without an appointment even during a holiday weekend. They also do a thorough car inspection. Definitely recommend!
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August 2023 by Jeremy Block
Took my jeep in for an oil change a few weeks back. That night all the oil was on the ground in the parking lot. I had it towed to a repair shop. They found that the oil filter gasket had a fold in it when it was installed. I paid to have the oil change done again and to clean the oil off the bottom of the vehicle.I returned their valvoline survey promptly with my story. I got no response. So i submitted a claim a few weeks later...........which was denied. They said they did nothing wrong.
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August 2023 by Nathan Mitchell
Took over 3 hours to get my oil changed. And on top of that they broke my washer fluid cap without offering any sort of partial refund or anything, telling me it would just be 1 or 2 dollars to replace and it cost $13 when I got to a parts store.Service: Oil change
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August 2023 by Elizabeth Phillips
Truly the worst oil change experience I’ve ever encountered. Took over 70 minutes to get into the bay even though I was only behind one car. Two lanes open but only one mechanic working. Beyond slow service.
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June 2023 by Austin Brown
Took my 2017 Honda Civic in for a routine oil change today. The gentleman here are extremely nice, and the most professional I have ever seen in a quick stop oil change location. They are extremely thorough, and ensure you know exactly what is going on, and being done with your vehicle. They make constant call outs to the people down below, which really limits the chance for mistakes. These guys are rockstars and need some praise.Edit: I went on vacation the day after I posted this. After about 15 minutes of driving, I heard a very loud grinding sound. When they did my oil change, they didn’t re-install my rock guard underneath my engine bay properly, and that caused a massive delay in my vacation, and now I have to take my car into the shop to get it serviced for all the damage that was done due to this negligence. The company refuses to return my calls, or give me any kind of information. I am moving forward with legal action against the company as a whole. My car is brand new, and hasn’t been serviced in any way since I purchased it 3 months ago. So this isn’t something that has been an issue, this is sheer worker negligence, and managers covering up mistakes.Service: Oil change
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May 2023 by Samantha Jay
This place always does a good job with my car. Today Nina went above and beyond to replace my cabin air filter. It was hard to get to but she was tenacious and a problem solver, she finessed it and replaced it! There were a few big jobs that all came in at once so there was a line, but Nina’s team kept good attitudes and worked hard to get the jobs done right.
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May 2023 by E.C. Katz
I highly recommend this place. I was in and out of there quickly, the staff were polite and professional, and they even found a coupon for me. I like that while they mentioned other possible services, they did not push and were real about what wasn’t really necessary at this time. Thanks to Damian, James, and Josh for an excellent experience.Service: Oil change
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May 2023 by Emily K.
Great service, professional and knowledgeable. Josh, Damian and James were efficient and courteous. I went in for an oil change, and while other services were offered, there was no pressure or upselling, which I appreciated. Definitely recommend.