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October 2025 by Deb N
I have been in the store a few times recently for service in each case they changed my bag on my ORECk and no charge!! Again another look at my ORECk and its unrepeatable which is no surprise to me they recycled it free. Today I’m going back to buy a NEW ORECK not going anywhere else. THIS IS OUTSTANDING SERVHCE and I want to support local biz therefore NO Amazon today. It’s BANKS VACUUM! This is all a complete truth!
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October 2025 by Sufyan Bacall
Scot at Banks Vacuum was great to work with. Purchased a vacuum but had some questions on how the vacuum works. Scot showed me how everything worked answered any questions I had and made sure I was completely satisfied. Thank you!
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September 2025 by connie schwartz
Bank’s completed a tune up maintenance on my Oreck vacuum and did an excellent job. They called me with a fair estimate of the work and their 48 hour turnaround time for completion was fantastic. I would highly recommend them.
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August 2025 by kim paul
Lance went up and beyond to provide great customer service
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July 2025 by S L
Wonderful fast and professional service. Reasonable repair prices Thanks Banks :-)
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July 2025 by Cristobal Alexandro
Lance the technician was fabulous! I brought my Miele vac in for a recurring problem, which was more of a design issue than anything else. I realized he wouldn't be able to do much about that, but what really impressed me was that Lance was willing to do as much as he could to make it right. He was completely forthcoming with me, and was truly willing to go the extra mile.
In today's business climate, that kind of superb customer service is something we can longer take for granted. I'm truly grateful for his time and service expertise (I think he said 20+ years!).
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July 2025 by The slypig
I purchase my simplicity bags here…I also showed up with my ( collectible) 1997 fantom fury and had a nice long conversation about it with what seemed to be the owner and an employee…overall great store for your high end vacuum models
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June 2025 by David M Deutsch
We installed new carpeting throughout our house and discovered that our old vacuum would no longer work due to its excessive suction.
After researching online, we decided to visit Bank's to see and test some vacuums in person. I'm so glad we did! The staff was extremely helpful and knowledgeable, guiding us to find the right vacuum for our needs.
If you're in need of a new vacuum, I would highly recommend visiting Bank's. Their expertise and customer service made our shopping experience truly enjoyable!
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June 2025 by Janet Webley
Great experience with help from Josh C. Traded in my old Miele for a bundle with two new Mieles. My last Miele from Banks lasted 20 years. Always come here for service and supplies New high powered canister and nimble cordless stick vacuum for me!!! I recommend the great the great service, products and prices here.
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June 2025 by Zecharia Fenton
Very good service from Trevor who helped me get my base plate of my vacumm on.
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June 2025 by Matthew Malane
Lance was the best. Fixed my machine promptly and honestly. No question you’re in the right place if you’re coming here. 10/10 recommend and I’ll be back soon for my next purchase.
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June 2025 by Leven Weiss
I took a vacuum cleaner in for service and was pleasantly surprised of the outcome. In this day and age you pay more for less service, but in this case, the cost was reasonable and the service was excellent, in particular I think his name is Trevor gave me great comfort, which lead me to bring in our other vacuum.
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April 2025 by sharon havis
Banks vacuum superstore in West Bloomfield is an excellent store to shop in if you are looking for a new vacuum or need one serviced. The people working there, Josh especially, are professional, kind and courteous. I took my vacuum in and he, Josh, explained everything in detail, helping me to understand how it works and how to fix things. I appreciate the time he took with me. I highly recommend Banks.
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April 2025 by Paul Eddings
I brought my 10yr old Shark in for repair and cleaning. The vacuum came back 2 days later looking brand new! Josh and Tyler were very courteous and professional. I would recommend Bank's to everyone!
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March 2025 by Eugene Donald
I have had more than a few vacuums serviced and also purchased new vacuums and have been very satisfied Thanks
