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January 2024 by Emily P.
I solely downloaded yelp to give this store a review. To preface, I have struggled with body image and body dysmorphia for about 3 years now and if you're wondering if this relates to the review of a furniture store, it does. Salesperson known by "Jennifer" told me that she could tell I was pregnant due to how round my face was. (I am 6 months pregnant but this was not a comment I was expecting from a salesperson. I am extremely sensitive with comments regarding my body as I have struggled with eating disorders in the past).Didn't realize that generally commenting on someone's body came with Ashley furnitures customer service representatives/salespeople, but if you're interested in getting to know what people think about your body, visit Jennifer at Ashley's! Never will recommend this store to anyone. This salesperson should be fired for her insane comments about my body.
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December 2023 by Todd S.
The only thing worse than the rug I received from Ashley furniture is a horrible customer service. It's like I was dealing with a store in a Third World country. Save yourself the hassle do not buy anything from these crooks. Numerous emails, poor customer service that cannot answer any questions or deal with anything directly it's really really good racket so if you buy something beware.
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December 2023 by Stephan Helder
Jennifer was taking her time showing me around and also helping me get a great deal on my furniture! I can recommend coming back :) Thanks again Jennifer for your great customer service.
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December 2023 by Mike Markovich
People that buy furniture from Ashley are people that think their buying a good quality furniture product. Because Ashley's furniture breaks down after a year or two, The customer pays For Poor quality furniture. Awesome, the prices are very high because the customer has to pay the sales person. The sounds manager and the doctor that walks around in the white coat.The sells staff only gets $10 per hour. And that's a draw against their commission, making only four hundred dollars weekly. Ashley makes all their products with subpart products. A friend of mine Purchase a table and chairs, the legs were too short and too long. Ashley Furniture does not make a quality product at all. The management staff lies if the sales associate can't make the sale the manager. That's why they have the guy in the white coat to create Analysion, a smile, To make the customer happy, buy manipulation and every trick he's got up His sleeve and he will get part of the commission aswell. If you want the best price for Ashley, go to the store. Find what you want, find it online, and get the Online price. They will give it to you all the time They will try to tell you that they can't give you that price. But I'm telling you 100% that they can. But it's the salesman's job or the manager or the man in the white coat. To try to sell you at the highest Price point possible. right now, Ashley Furniture is getting ready. To end up like the other companies closing They're doors If They do not start makeing their money, so their doors will be Closing shortly as they're not making the profits they need. They go through salespeople like crazy. Because they're training only last a week or 2, they only pay them $10 per hour. And that is a draw against their commission; most sales associate makes only $400 weekly.And they work tons of hours with no support from the management and the corporate officers pushing for more cells and allowing—the managers to accept all online pricing. Within a year or two, bedframes break, and couchframes break the materials on their couches and chairs. The fabrics are cheap. They fade and tear and they rip. The bedroom sets are made out of subpar material, and the mattresses are made especially for Ashley because they are a cheap model that breaks down within Three to five Years. Inferior quality Management lies and tells you anything. You want to hear just to make a close. And they go through staff like a merry go round because the sales staff doesn't make enough money to work the hours and be treated like their children, and the managers take their paychecks away by always giving away their commissions to make corporate happy. But the managers make Their salary their commission on their cells and every salesperson In the store, including the guy in the white jacket. They use him to manipulate and tell you more lies because he's an expert. Yes, in deception and manipulation. I say no, walk by Ashley Furniture and go to a quality furniture store. Even if you have to spend a couple of 1000 dollars, it will be worth it in the long run. Because you're furniture now, we'll last for a year, not two or three—Ashley furniture furniture for.People that don't know quality.Or people that. I think they're buying a quality product Because they were brainwashed by either the Manager or the guy in the white coat. Do not fall for their scams, as they have 1000 complaints against them with The Better Business Bureau. I've had friends who purchased from Ashley Furniture; it was a couch set, and the framework Added a broker part, so he burned it in the bonfire. Then he went back inside and grabbed his table chairs because they wobbled the legs on the tables and the chairs were different lengths.I would say definitely no, too. Ashley furniture is like buying a Car out of a junkyard.
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November 2023 by Rhonda Thompson
It nice we walked in the chair I wanted to look at was right there waiting for me. The lady associate who waited on us was wonderful. I asked if I would get price I seen online. She Checked it was 229.00 and she said yes we will match it. I was impressed, my neighbor told me to go to Ashley that is where she furnished her home with. I will be a return customer. Thank you for your kindness.
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November 2023 by Yogesh Shet
The associate sales manager of this location, Paul Hoffman was rude and would not honor his words.. Wasn’t a pleasant experience visiting this store. Though the salesperson Jennifer tried to be helpful, I would not recommend shopping at this store because of that demeaning attitude shown by the sales manager. He demeans you for your choices/selection made. A regrettable visit.
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November 2023 by Michelle Fellows
I went in yesterday and seen Mark and purchased some stuff from him and then went right back in today and seen Brisa and purchased some stuff from her. They have an amazing team at the Orion Charter Township store and I 10/10 recommend this store for any of your home furnishing needs. Thanks Team!
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November 2023 by Colton Campbell
Got everything I needed which is all that matters at the end of the day. Furniture is very nice and I’m excited for it to come. But took 2 hours from when we selected our furniture to get out of the store. I’ve bought cars faster than this. Employee didn’t know how to use the system. Nice guy, but someone should’ve taken over sooner. I wasted too much time on a Saturday afternoon for what should be a rather simple transaction. After we left we got a call saying they over charged us by $500 and we now have to schedule our own delivery. Total discombobulation. When you pay 10k for something, I expect organization and execution, not a free for all.
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November 2023 by Jen G
Really have to give 5 stars to my shopping experience. My sales associate, Barisa, was very knowledgeable, helpful, and worked to meet my needs! Now I am excited to have all of my new furniture delivered!
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November 2023 by Brendan Buffa
Edit (October 2023) Don't spend your money here. I'm still waiting on a couch repair, as the repair tech has no-showed 3 times and on the 4th visit notified me that Ashley sent the wrong materials to repair. Now I'm waiting another 4-6 weeks for the materials and then scheduling 30+ days out for a repair tech in my area to be available. In total, the couch will take longer to repair than it was actually in my possession. The rep I've been in contact with, Maria with the company's Strike Escalation Team, has been absent, rude, and refused to further escalate my issues and quite literally told me "you're going to have to deal with it." In store management shrugged me off and said there's nothing they can do for me, but referred me to an Operations Division phone line. Per the number, their hours of operation are 8a-8p; it's 9:30a and they're still closed. I'd suspect this company is collapsing. I would avoid this furniture brand at all costs. They've done nothing remotely close to resembling help.(Originally posted August 2023) Not happy right now. Purchased a $2K couch 5 months ago and it’s tearing along the seams. I’ve called to request a warranty claim and replacement/repair two weeks ago and it’s been silence. Finally got somebody on the phone this morning and he can’t give me any idea of when it will be resolved, quite literally having said “I don’t know what to tell you.” Not only is this couch not even a half year from being purchased, I even bought the 5-year extended warranty. Is this how you treat your customers? Take my money and leave me high and dry?
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September 2023 by Lisa F.
This store is exactly why I detest furniture shopping! I understand that salespeople have a job to do but to stalk me around the store is annoying! I promise I won't put a loveseat in my back pocket and walk out the door. I promise I will find you when im ready to make a purchase. Here's my advice on how to be a successful salesperson: when you ask a potential customer a question actually LISTEN to the words they speak instead of the words you want to hear. When you ask if they'd like a demo and they say they'd already done that - do not press your earpiece like you are in the CIA and get someone to run over and insist they do the demo. The salespeople in this store are 100% of the reason I will buy my furniture from another store. Any other store.
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September 2023 by Ashara Hood
First time in this store and likely the last. Not one person greeted me or asked if I needed help as I walked the entire store looking at multiple items. Pretty good selection of products, but I’ll visit the other furniture store around the corner. And no, the store was not packed this evening. Very disappointing.
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September 2023 by Victoria Kaltz
Salespeople were very helpful and had a lot of product knowledge. Downside was that we received a 20% off coupon in the mail but when we decided to purchase they said the coupon didn't apply because our furniture had to be ordered. I felt like it was unfair because it wasn't our fault that they didn't have the set we wanted in their store.
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September 2023 by Kyle Gargaro
Stay away from this story... they can't be trusted. We paid for the extended warranty on a kitchen table and now they are making us jump through a thousand hoops to get someone out to fix it even though we were told it would be covered and an easy process. I guess they win because I don't have the time to continue with the call/emails/texts with customer service. I am done with them.
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September 2023 by Kevin Palmer
Adam was a great salesman. He listened, wasn't pushy or aggressive. And put together a great deal. Came in looking for one couch, ended up getting two for the price of one sectional
