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September 2023 by John Wagenaar
Horrible branch, ATMs never work properly, started cashing my paycheck elsewhere because they close so early, deposited checks take forever to clear, pushy staff. Wish they were still at Kroger.
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June 2023 by Google user
I opened an account with Citizens Bank on a promotion that they sent me, \\\"Open an account with us and we will give you . . . \\\" Well the promotion was over April 26 and I am still waiting for the money they promised.
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June 2023 by James
I opened an account with Citizens Bank on a promotion that they sent me, "Open an account with us and we will give you . . . " Well the promotion was over April 26 and I am still waiting for the money they promised.
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November 2021 by cindi carver
I really liked having Citizens inside the Kroger. It is harder to get to now in its current location.
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March 2021 by Gary Soldan
They deposited fiances check into someone else's bank account....how does that even happen? Them was on hold for 1 1/2 hours trying to get help. Only to be told a claim was in and had to wait 10-14 days. What kind of bank is this. Pulling everything from this bank to move to another not to mention there Debit cards are cheap and barely work.
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December 2020 by Joey Johnson
love it
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October 2020 by Laura Ochs
Excellent customer service. Carolyn Yee is fantastic. Quick, accurate and always very helpful.I dont understand the negative scores. LOL...i like the chairs. I have a bad back and hip so the chairs are a welcome sight!Been banking with Citizens for years. No bad experiences. This new location on Lapeer rd in Lake Orion ihad been great for me.
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December 2019 by Jeff S
I do not understand peoples negative reviews where they complained they had to wait around in a chair. No matter where you bank, you will likely have to wait at times to see a teller. Wouldn't you rather wait in a chair? I have always found the staff here to be extremely accommodating and helpful. I have seen them go out of their way to help an elderly gentleman complete his banking. Great job overall and I highly recommend Citizens!
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November 2019 by Tyler Paxton
Been with Citizens for 15 years, but am closing my account. Constantly frustrated with a poor customer experience. Their technology is always behind (eg, mobile banking, bill pay, etc). My most recent frustration was due to not being able to initiate a wire transfer unless I went into a branch which seems archaic. I transferred my money into an account at a different bank that same day and was able to initiate the wire transfer with no problem. I highly recommend a larger institution that is able to keep up or a local credit union that are more customer friendly over Citizens.
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April 2019 by Victoria Muer
This is the worst branch. They were great and convenient when located inside the Lake Orion Kroger. Now it is one teller and then they greet you to show you a chair to wait. Come on. There are employees there but they are just standing around. I am looking to find a bank that has more locations and better customer service.
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October 2018 by Jam-Art .Music
The second star is due to the quality people that work there, particularly Eric. Since moving it is horrible. One teller, with three folks standing around not able to help? I am looking for another bank.
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October 2018 by sharon hamsher
Very busy
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August 2017 by Ken Batzloff
Open on Sunday hell yeah
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November 2010 by A Google User
Great customer service, spoke to a young manager who helped resolve my mortgage issues. He s very knowledgeable with the products. Love their 7 day banking and convenience.
