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March 2023 by Lenore K
I've been a member here for years. I have had nothing but good experiences during this time. They are always accommodating and friendly.
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November 2021 by Ben Chizmadia
Been with this place since they were Lakes community. Still having a good expirience shout out to Danielle for helping me today.
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January 2021 by Jackie Brewer
Very professional and will go the extra mile to assist you, where only they can.
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January 2021 by Jaimee Mitteer
Closing my accounts this week there! Most of the ladies who work there are nice but there are a couple who obviously have been in customer service for too long and hate their jobs and it shows. Your establishment now charges for everything and the whole drive thru only thing is not convient for your members!
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October 2020 by Crystal Martin
If I could give them 0 stars I would. Terrible service. You get charged for everything even after asking to be removed from a service. Ever since they joined Birmingham Bloomfield my debut card has had fraudulent charges. They don’t care enough to even help. And when I asked to stop taking money from my savings and putting it into my checking and CHARGING me they told me they can’t do that. If there’s money in my account they will automatically transfer it and charge me. Now when my account is fraudulently charged it won’t be declined and the charges just keep continuing. They don’t care for their “members” they just care about money. And don’t expect to get a response from them either. Save yourself and bank somewhere else.
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September 2020 by Sabrina Doslak
Terrible service. You get charged for everything even after asking to be removed from a service. Ever since they joined Birmingham Bloomfield my debut card has had fraudulent charges. They don’t care enough to even help. And when I asked to stop taking money from my savings and putting it into my checking and CHARGING me they told me they can’t do that. If there’s money in my account they will automatically transfer it and charge me. Now when my account is fraudulently charged it won’t be declined. And don’t expect to get a response from them either. WORST bank ever! Save yourself and bank elsewhere.
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September 2020 by David Squires II
Good people
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August 2020 by Jan Thompson
Been a member for Over 50 years and an out of state member since 1982. I deal with the employees on the phone. With all the new changes, I want to Thank Jamie for her patience this morning. She agreed to call me back concerning fees for a dormant account, called within 5 minutes. The rules have changed over the years from the Pontiac Telephone Employees Credit Union to now but I have always received excellent service from kind and considerate employees.
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August 2020 by Gene Walker
I have been a member for a MINIMUM of 20 years. I graduated high school in 2005 and I financed my very first car though Lakes Community Credit Union.I am so ashamed and disappointed to have spent most of my life banking here. I could tell you 50 stories on how they let me down or failed to live up to what they said. However, Its not Lakes Community Credit Union anymore, its BIRMINGHAM BLOOMFIELD CREDIT UNION Since they took over, they have shown they are there for the money and NOT FOR THE PEOPLE.Failure to check on compromised debit cards: CHECK!Failure to approve funds after being notified of traveling: CHECK!Failure to manage A SIMPLE USED CAR LOAN: CHECK!(after they failed to notify me that my account has been compromised because of their lack of security, they tried to default my auto loan due to lack of action on their part)Jim Boehler, Do not reply to this review.
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August 2020 by Bri D
Terrible service. You get charged for everything even after asking to be removed from a service. And don’t expect to get a response from them either.
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August 2020 by Jam-Art .Music
Horrible service. Poorly trained, under staffed. Good luck getting an accurate answer over the phone or service at the location.
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December 2019 by E D
Excellent Customer Service , thank you.
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November 2019 by dave westcott
Been a member for 7 years. Used to be a nice friendly credit union. No longer is though unfortunatly and I wish I didn't have to say these things. The ladies working the front desk seem to take pleasure in finding something they can't/wont do for u. I thought maybe perhaps they were having a stressed day and I get that not every day is going to be A+ customer service. But after seeing multiple instances of giving customers unfair attitudes/or looks as if ur asking a lot of them and why don't you know about our policies, I will be closing my account here. I'm not anyone important enough for them to care really just a small personal account but I just want others to know that your not alone in your feeling that this credit union has officially changed for the worse. From policies to employees. Very sad day in lo where living is a vacay
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November 2019 by Jacob Frizzle
Charges for everything, never even got my debit card.
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July 2019 by Alex Richmond
This Credit Union used to be good but now going down hill. I don't know what changed but the system's have bugs and are outdated. Quite a few times I tried to make a payment on my credit card with this credit union and the payment system showed "Processed" then after a whole week would go by the payment would get returned, even thought it still shows processed. I think these kind of bugs in the software should be fixed quickly, you're dealing with customers credit score here.
