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March 2024 by Skyy
Quick, painless, always friendly, informative & professional! I recommend crystal :) she is my go-to! Thank you for always making it a good experience each time I come in
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March 2024 by Wally Russell
The Phlebotomist is always friendly, skilled and painless.
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March 2024 by Marco Da Silva
It is my 3rd or 4th time using this lab. Unfortunately, the last person who saw me was rude, beyond someone who was having a bad day, very unprofessional, hurt my trying to draw blood, blamed me, So I had to leave without completing my check up, and will never go back. I gave my report on Goggle reviews. I am sorry you employed the wrong person this time.
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January 2024 by Parisa R.
Very disappointing. No respect for people at all. Had two appointments and was turned away.
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November 2023 by Clastia Keyes
I’m here for pre- employment. I didn’t get her name. She’s a Heavy set with a red tattoo going down on the side of her left ear (her hair was in a pulled back bun.) My first time taking a drug test ever. I made a mistake and flushed the toilet after urinating. Mind you it’s 8am in the morning. My brain is still in auto pilot of course.Yes that was my fault for flushing and I apologized it was my automatic reflexes. I come out and she goes “I said don’t flush the toilet” very rudely, that’s what did it for me. Well ma’am I’m sorry things happen. I go back in the lobby because now I have to wait until I can give a sample again. I’m here for pre-employment with my boyfriend. My whole thing is it’s not what you you say ma’am it’s the why you say it! Specifically your tone in your voice. I get that frustration happens but if you’re working for the general public you should learn to not react/move off of emotions!! /Let’s not forget her tone of voice She comes out in the lobby and goes “are you two together? ” together we say “yes” she goes “you can’t be together” in a rude tone of voice. Well ma’am I’m sorry if you’re going through something personal or you just simply don’t like your job but it’s also the way you communicate with people you don’t even know. First , he has an appointment also. We made our appointment same day around the same time of course because yes we are together killing two birds in one stone. You can just assume things and run with it in your head. You ask questions and get a better understanding. She was itching for it to be a problem. Overall, the lady was just very rude but at the end she proceeded with a better attitude.
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August 2023 by Bill Ramalia
The Lake Orion Quest location needs a management change. I had an appointment for blood work this morning. I did the fasting to prep for blood test. I had two orders for blood work from two different doctors. First issue, I forgot my insurance card. But since this is not the first time this year I have needed work, just use what's on file. It only changes once a year, if at all. After that was resolved, the tech told me she only has time to complete the smaller test. WTH??? I make an appointment to have blood work done, and they say they don't have time to do both orders? The tech says, "we have appointments scheduled every ten minutes". Because they set their appointment times ten minutes apart, doctors and patient are suppose to schedule their time accordingly? Last I checked, these diagnostic facilities are well paid for what they do, so there's no reason for them not to work with the patient. Ten minute appointment or not. Very disappointed. Oddly enough, the amount of time it took to try and resolve this was longer than the ten minutes allowed. The smallest order was completed The tech working needed some attitude adjustment as well. It was very clear she wanted to be somewhere else.
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August 2023 by Alexa Stortz
I would give them 0 stars if I could. The absolute worst customer experience. Rude staff. Horrible.
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July 2023 by Aiden C
Made my appointment, went in, and everything went pretty smoothly. I did get my skin condition pointed out. The lady asked me if I had a 'sunburn' and had to explain it though. I'm also not quite sure if they got my chosen name or my legal name from planned parenthood. They used my legal name, but sometimes people don't get my chosen one, so I don't know if I can give my thoughts on that one.
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June 2023 by Sungjoon Kim
Passed appointment time but nurse is not coming out to pick me. But she is very busy to talking (shouting and yelling) with someone for her second job.Very poor service place.
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May 2023 by Amanda Campbell
Had no issues with scheduling an appointment, checking in and getting in on time. Tracy was exceptional and really went above and beyond!!
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April 2023 by Mya Maladroit
Waited 30 minutes after my appointment time as they took walk-ins ahead of me. I ended up leaving before they called me back.
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March 2023 by Richard Harris
Getting blood drawn is never fun, but the Lake Orion Quest does a great job. Fast friendly service and a very capable nurse.
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January 2023 by Jessica Rico
Due to the highly unprofessional nature of the Lake Orion Quest office, I do NOT recommend going to here. Even if it says they are open and you have an appointment, the door may be locked and noone is there, as it was today. Not only was I waiting but I watched several others try to get in and call with no luck. Calling does nothing, there is no way to talk to anyone, just an automated machine.In addition, if they are open, they are very unprofessional--there is a kiosk check in and noone to help if something goes wrong with it. I understand there are staffing shortages at times, but this is unacceptable, to not be open and have noone there to honor appointments, nor any communication if the office is closed.
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December 2022 by Wilfried Lindner
They claim u can walk in NOT true worst place in town. Look else where
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November 2022 by Galadrial Nye
This site is advertised as a place that conducts walkins. It does not. I scheduled an appointment and was advised that if I was more than 5 minutes late, I'd have to reschedule. I've now been sitting here since 10 minutes BEFORE my scheduled appointment time, and it's 20 minutes past the time i was scheduled, and I have not even been acknowledged beyond the check in kiosk. Zero social distancing available, and no masks required. Choose a different location whenever possible.