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December 2023 by Daniel J Eberhard
Had this company come out to do some maintenance our on fireplace.They destroyed the grout infront of the fireplace and it has to be repaired. Since they left the fan stopped working and the pilot no longer stays lit. We had no issue with either beforehand.
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December 2023 by Mark Adams
Shores fireplace and BBQ has a wide selection products. Beth is very knowledgeable and helpful. We had an issue with our gas logs that were still under warranty and Beth took care of everything and the service guys were great, had it fixed in no time. I highly recommend Shores fireplace and BBQ.
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December 2023 by Robert Price
Purchased a unit and installation service. It was going to be about 45 days before they could install new unit. In the mean time I found someone to repair my existing unit. When I request a refund for merchandise that had never left the store. I was informed I would have to pay a 20% restocking fee. For What? The item never left the store. I ask to speak to the owner and the coward wouldn't even speak with me. I settled on 10% restock fee, but I still think that's ridiculous for a unit that never left store that I never touched or never even saw. BUYER BEWARE of the return policy its on the receipt I guess its my fault I didn't read it, but if you are going to be that strict with return policy they need to mention it to every customer. Oh yeah they did offer a store credit but what in the world am I going to buy in a fire place store credit? The whole experience just left sour taste.
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December 2023 by T Z
I called them because I had recently converted my traditional fireplace to gas logs and could not get the pilot light started after it blew out on a windy day. Excellent and caring service from the person who answered the call, the person that called me back, and Aaron Burzynski who was here in 10 minutes and got it lit again. Excellent customer service!
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November 2023 by Amy Medina
I had Adam come out tonight to get my gas fireplace in my new home working and to show me how to turn it on. He was so professional and explained everything to me on how to turn the fireplace on to how to clean the glass and what products are the best. I would highly recommend Shores Fireplace and BBQ in Lake Orion.
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November 2023 by Philip Hatley
I hired Shores fireplace for my fireplace renovation project. Aaron and his team were very professional and very skilled. Not only did I have to replace the insert but the entire chimney had to be reframed due to it leaking. They did an outstanding job. Would definitely recommend them.
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October 2023 by Melody Turczyn
Wonderful place for all your fireplace and BBQ needs. Very helpful staff helped me with a gas BBQ problem I was having and I found a very reasonably priced outdoor fireplace!
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August 2023 by Nancy Peltz
I was looking at grills from big box stores, a co-worker said I had to look at Shores before I purchased. I'm so glad I took the time to visit the store. The selection fit what I was looking for, but the service was what made me purchase from Shores. The sales staff was so friendly and helpful. Love the new grill!!
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August 2023 by Pamela Mosher
After shopping several BBQ stores, I finally found the top store. The customer service I received, the attention to detail, couldn’t have gone smoother. I love our new grill and accessories. Thank You Shores BBQ for all your help and knowledge. We’ll be back.
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August 2023 by Rob G.
STAY AWAY.....My wife purchased a $1,200+ NAPOLEON grille for me as a birthday gift. It took a few weeks for the Lake Orion shop to deliver it. When it arrived, I noticed it had scratches on the right front corner prior to it being unloaded from their delivery van. The delivery driver , a former salesman for the company, stated their assembler must have forgotten to pad the floor prior to assembly. I told him to take it back. He assured me he would have the store order a new lid as well as new door handles that were also damaged. When the store called to schedule the service appointment, my wife confirmed with the the lid would be replaced. When they arrived, they swapped out the door handles and painted the scratches. Painted a newly delivered product!I DID NOT PURCHASE FROM THE SCRATCH AND DENT SALE!The Manager said it was out of her hands. I needed to contact the manufacturer-BS! They dumped a damaged unit on me and failed to resolve the damaged product issue.So, I called the manufacturer. They are shipping me a new BBQ lid direct to my home and charging these fools the 489 cost plus delivery. I only post this because the owner was asked to call me regarding this issue - 3 times I reached out to them.Take your business elsewhere
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July 2023 by Todd Hartzell
Thank you! It turned out great!
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June 2023 by Jonathan Dempsey
Could be a little more friendly, but all in all a good business
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June 2023 by Peter Shillingford
Absolutely great service and reasonable prices.
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May 2023 by Todd S
Great service reasonable prices for a specialty store. The owners did nit pressure to sell and I felt comfortable browsing. Also got a free cookbook with a small purchase, thanks!
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March 2023 by Brian Eastman
Was having issues with our gas fireplace staying lit. Had a service call done by Glen - he was on-time, clean, very polite and spent some extra time to explain the problem and even make a few adjustments and recommendations to make the fireplace run better. Very happy with the service and results.
