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July 2023 by Taylor Ann
Called doctor young at the ortonville mclaren at 1:00 Friday and got told she had already left for the day but that she was the on call doctor after hrs so they sent a message I needed a refill on my medicine and I got no response mind you it was 1:00 in the afternoon so called Saturday again she is still the doctor on call finally got a response from her at 11:00 in the morning talked to her and she said ok I will call you a script in this afternoon . Nothing it is Saturday she never called knows I need my meds been trying to get ahold of her since Friday now I have to wait till Monday to get any medicine this place is a joke
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June 2023 by Kristina Slabinski
If I could give this place 0 stars I would. I have tried for over a week to get my prescription refilled. My pharmacy has reached out too. I have to call on repeat just to get someone to answer their phones. Today I have called several times and no body has answered. now I’m out of medication. As a medical assistant this is not acceptable. I’m switching to another physician office.
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June 2023 by Abby
They NEVER answer the phone. I will call several times a day for weeks and the NEVER ANSWER!! Its extremely frustrating because I would normally have found a different PCP but I like the doctors I just don’t understand why no one answers the phone. Also, they never ask for a copay.
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October 2022 by Ryan Cairo
Pretty upset with how this place handled all of my billing. First time I saw charges was when they had already sent them to collections. I have an FSA/HSA with plenty of funds to cover medical costs, however I just found out that I have 4 separate collections from Mclaren all stemming from this office. I just had surgery in July, and I thought the collection I was being contacted about was for that despite never seeing a bill… but no, that was all covered. It was all lab work and office visits from 2021, about $1000 in total.Now, you got pennies on the dollar for the debt and also negatively effected a *former* patient’s credit. Great job! ??
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April 2022 by John One
Unorganized and poor communication between staff time and time again. Don't bother with checking hours of operation online or on voice-mail, they work when the want. RX refills are often not filled on your first request. Make sure to always follow up when requesting a RX refill.
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December 2021 by Ashley Osborn
Amazing staff, very friendly and genuinely care. Dr. Young is the best doctor I have ever had. The entire place is very clean.
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December 2021 by Marlo Buckingham
I have been a patient here for over 19yrs the 2 Doctors and PA are amazing, I highly recommend these Drs
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November 2021 by Guess my name
Went to this place a few years ago. Moved and came back, this place has gotten worse. They can never get you in immediately to be seen, it is like a 2 week wait. Even when it is a serious issue like blood pressure.
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September 2021 by Kaylin Adams
Staff members of this office are dangerous and do not practice safety measures. They have my 2 year old 2 of the SAME vaccine and 1 months too early on the same day at the same time and then the staff member lied to my face about it. It took me over a year to get the vaccine records from them and finally had to get it from my new office. The office manager pushed it off as no big deal, I gave her 2 weeks to "investigate" and she never called back. She came back blaming the vaccine reporting system when it was the staff member who pulled 3 vaccines out and administered them with no double or triple checking then lying about it.. they have made no new polices to prevent this the said staff member had zero consequences. I've emailed the ceo twice times with zero response as well.This same office has caused injection injuries to an extended family member of kine as well with no retainer for the person who did it. Id steer clear of this office as their staff is not well trained in injections, ethics and safety procedures. Who knows what other vaccination injuries they have caused and shoved under the rug.
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September 2021 by Kaylin Hubbard
Staff members of this office are dangerous and do not practice safety measures. They have my 2 year old 2 of the SAME vaccine and 1 months too early on the same day at the same time and then the staff member lied to my face about it. It took me over a year to get the vaccine records from them and finally had to get it from my new office. The office manager pushed it off as no big deal, I gave her 2 weeks to "investigate" and she never called back. She came back blaming the vaccine reporting system when it was the staff member who pulled 3 vaccines out and administered them with no double or triple checking then lying about it.. they have made no new polices to prevent this the said staff member had zero consequences. I've emailed the ceo twice times with zero response as well.This same office has caused injection injuries to an extended family member of kine as well with no retainer for the person who did it. Id steer clear of this office as their staff is not well trained in injections, ethics and safety procedures. Who knows what other vaccination injuries they have caused and shoved under the rug.
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June 2020 by Julie Conrad
The staff the friendly and helpful. The doctors are very knowledgeable and spend the amount of time with you that is needed, answering all questions. Only once have I waited more than five minutes in the waiting room, this was understandable as the staff was performing extra cleaning between patients.
