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October 2023 by T B.
This is the ONLY PLACE to service your vehicle in Otsego and surrounding areas!From initial contact with Dawn to Service Manager Travis and Detail guys our contact was EXACTLY how you hope to be treated by a service provider.Continously updating us with details, questions and expected completion date.In addition the family curse struck. Just our luck, the day we were to pick it up...someone hit it in the parking lot. Again Dawn came to the rescue. She assisted us with the information to deal with the matter.The repairs done were excellent, absolutely no complaints. Bonus...they detailed the inside of my vehicle tooAND we did not have to return our Enterprise Rental, Dawn handled it for us, bonus surprise!Almost forgot, they will arrange towing (!) if your insurance allows.I love home town companies and the service they provide*Tell em the burds said hello
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September 2023 by Mark B.
I took my truck to them due to damage from a large tree branch falling on the front of my truck and covered by insurance. I also asked for a quote to repaint the lower half of the truck which was a contrasting color, and replace the rear bumper with new out of my pocket. I was given a written quote which I approved. I dropped the truck off and later received a call from a new manager telling me that the old manager was gone and his quote for the additional non insurance work was too low and would be much higher than quoted if I wanted the work done. I grudgingly agreed to the higher price. When I received a call telling me that my truck was done, and ready to pick up, I went and inspected the paint work and discovered several runs an sags, cracked paint on the edge of the replacement hood that had been painted over, and a terrible job of masking with no blending, and overspray on the contrasting body color. Told that I should take the truck as is and bring it back to have the problems corrected, which I refused to do, telling them to correct it before I would accept it. This happened 5 or 6 times before the repair was about 90% satisfactory. The last trip to this shop to pick up my finished truck, I discovered that someone had keyed the entire drivers side of the truck. Nobody there knew anything about this when I pointed it out. I took the truck home before anything else happened to it, and did my best to rub and buff out the key marks. I wouldn't take a kid's wagon there to get it painted.
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March 2023 by Gage Fifelski
This place is awesome. Dawn and Scott are very informative and keep me up to date on my jeep. The manager was amazing. You can tell they have a good crew and work well with eachother.Service: Painting
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March 2023 by Chris Jackson
Customer service was outstanding and repairs turned out fantastic couldn't ask for a better group of people to take my car too !
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February 2023 by Michaela Gilmore
I will be recommending Autobody Otsego to all of my family and friends! I have never been taken care of so well. Chris, the manager, is the very best! My Ford Explorer and I thank you!Services: Painting
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February 2023 by Jo Wolgamott
Great, friendly staff. Great, friendly service. Highly recommend
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February 2023 by Shawn Beltran
Auto Body USA was able to make things right and we officially have a working truck again! Thank you to those that sent up prayers on our behalf and pointed us in the right direction. ❤️
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December 2022 by Shawn B.
Absolutely terrible! If you have been in accident I beg you, go anywhere else... We had an accident in August. After waiting about a month to even get in, we dropped our car off. They said they would be able to fix everything up no problem. After about a week they gave us a call letting us know it was going to take a bit longer. No problem, we know everyone is short staffed. After three weeks in the shop we expected our truck to be fully fixed and ready for us to continue using it as our daily driver. Upon pick up, the only thing that was fixed was a few cosmetic things... the steering wheel was completely out of place, the plastic pieces they took off on the inside where torn off and not put back on properly, plus the car was veering off the road . We let the shop know that the car was not driving at all like it did before the accident. They proceeded to say we were lying. We got a second mechanics opinion and they stated if the car was driving like it is now before the accident, it would show on the tires, which it does not. So we concluded that this would need to be fixed. We let auto body USA know this and they claimed we were still lying and that the truck must not be our daily driver. We tried getting the damages to our car covered under insurance as this was a cause of our accident. Auto body USA proceeded to tell the insurance company that the truck was like this before and we supposedly told them this. Even though they have never even seen our truck prior to the accident. Customer service was terrible, there was no transparency in anything that was done, no quote was given, and extremely unprofessional. We were hung up on when trying to talk this out with a representative and it was like pulling teeth trying to hear back from anyone on the team. Here we are in December, still with a broken truck. Trying to save people from the same trouble we went through!
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October 2022 by Shane Rogers
Just got my vehicle back yesterday after having repairs done. My van looks perfect and you would never be able to tell there was any damage. The repairs were quite extensive and I couldn't be happier with the work. Dawn, the office manager, was amazing and put my mind at ease in a stressful situation. I wouldn't hesitate to bring another vehicle to this location for work, and I would be totally confident that the work would be done right!Services: Painting
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October 2022 by Charlotte Taylor-Huitt
I had rear quarter panel damage...Got my car back and no one could tell it was ever dented.The paint job is outstanding!Matches perfectly and no flaws.
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October 2022 by Lisa Rogers
Just got my vehicle back yesterday after having repairs done. My van looks perfect and you would never be able to tell there was any damage. The repairs were quite extensive and I couldn't be happier with the work. Dawn, the office manager, was amazing and put my mind at ease in a stressful situation. I wouldn't hesitate to bring another vehicle to this location for work, and I would be totally confident that the work would be done right!Services: Painting
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May 2022 by Mary Falor
Excellent customer service and quality of work. All around good people who get the job done! My car looks brand new.
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April 2022 by Ryan Falor
Great work, everyone is nice and easy to talk to, and very knowledgeable about their business.
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March 2022 by jeff capp
POSITIVE ?????My son recently took in his Nissan Altima for damage under his car from driving over a deer. After we dropped it off we received a call from one of the workers there saying the car had slight damage a couple of broken body clips and bent cross member which they would fix at no cost to us plus they said they would power wash the deer parts from the underside of his car and that we could cancel our insurance claim. I was blown away all I can say is thank you and on top of that they also detailed his car. I will now give Autobody USA Otsego all my business and referrals.Service: Body & Trim
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March 2022 by Becky Palumbo
I had to get some damage repaired on the side of the bed of my trunk. The people that are there are very friendly and professional. The truck looks great and was completed before the scheduled completion date.
