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October 2023 by Momma Mia
Great place to shop. I needed a lift chair for my husband on a Sunday afternoon. They had one and I picked it up the same day. Great service ?
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September 2023 by Dawn Smith
Absolutely fantastic experience shopping at the Cadillac, MI store. The team was so fun to work with and provided a lot of time for us to browse the store and answer our questions. Alesha was awesome. She shared that she was new to the store, and as needed, Jon (Sales Manager) assisted with information and support. A very collaborative team. Tyler was also very engaging and supportive. Superior customer focus and great team work.We actually purchased more than planned due to the high quality of products, but most importantly the team!Our entire experience-from being greeted as we walked into the store through the completed purchase of our items, we are highly satisfied and recommend everyone enjoy this great experience.
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September 2023 by Julie Bowers
Our salesman was very knowledgeable and very patient with all of our questions. He really listened to our needs and wants for a new mattress and found us the perfect one.
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August 2023 by Samantha Myers
A very easy experience, as it had been many years between a purchase for a mattress. Went in knowing exactly what bed we wanted and the salesman looked up availability of all the parts. He then guided us through choosing between the type of mattress needed given our sleep habits. Would recommend.
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August 2023 by Lori Bullard
I went to the Big Sandy Superstore in Owosso and received the very best service!!! Julie was great in helping up pick out the best dining room set. I had planned to shop around but was really sold before I left because Julie was super!!! Went to one other place and customer service was so bad went right back to Sally’s and will be doing all my future business there!!!
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July 2023 by Meagan Warfield
Went in looking for a new mattress for my mother because we had seen online that there were a bunch of sales. When we walked in, we weren't greeted right away, which was fine because it gave us a chance to look a little. A lady pleasantly approached us within a few minutes and asked what we were looking for. We told her a mattress and a size, she directed us to check out specific ones and then asked what our budget was. Once we told her our budget, her attitude changed and she said "oh well in that case there's only two on the wall" and was rude about it. Their prices are a little higher than others in the area and the quality doesn't compare. I wouldn't spend the kind of money they are asking when someone is that rude to people working on a budget.
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July 2023 by Shannon Faust
My daughter stopped into the Owosso Michigan location and found a couch and loveseat she wanted for her first apartment.I called the store and talked with Julie about purchasing it over the phone and making arrangements for a delivery to my daughter.She was very nice and well spoken and courteous. She gave me details of the furniture as well as pricing.She then turned the call over to Jennifer whom which was also very nice and we closed the deal. Thank you ladies.Will continue servicing this location in the future.
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July 2023 by Denise Zeemer
Friendly greeting. No pressure salespeople. Answered questions and gave me space to explore. Looks like a good tent sale this weekend
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May 2023 by Donna Davidson
Had a great experience at Big Sandy Superstore. Found a couch I liked and the salesperson Dawn Dixon showed me a couple other options without being pushy, then left us alone to make a decision. I actually went home to think about it and then went back the next day to see Dawn Dixon again and purchase the couch. Great service without being hassled. And the prices were better than the other 2 furniture stores in town. I will definately shop there again.
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May 2023 by Sue Woodard
I was very pleased with my purchase, I can't wait to get it. I look forward to a good nights sleep. The sales person James Thomlison was awesome in describing the functions and was very pleasant to talk to too. I'm glad I didn't shop at the other store.Thanks so much,Sue Woodard
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May 2023 by Teresa KibbeRiddle
I signed up to get text alerts and when I saw one about Lane Furniture going out of business and Big Sandy getting their inventory and passing on savings up to 70% off, I knew now was the time to go shopping for a new sofa. I was so impressed with the variety and especially the prices. They have a great selection of just about every type of furniture you can think of with amazing prices. I paid over $200 more from Godwin’s for my current couch over 15 years ago! I can’t wait until my couch arrives next week! It’s made in the USA and is very comfortable! I got throw pillows for free too!
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April 2023 by Jan Overcash
We came back to Big Sandy because of Kenn Dixon! We previously bought a set of adjustable beds and mattresses from him and came back today for bedding. We found a superb selection at the store and the service was wonderful.
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April 2023 by Dawn DesJardin
The staff are friendly and very helpful. Great customer service and no pressure. You get to browse without someone following you thru the store, I appreciate that. I had been to several furniture stores before stopping at Big Sandy’s. The staff at the store were very accommodating to my situation and was able to hold my purchase until I could could accommodate the delivery. None of the other stores were willing to do that for me. I will definitely shop there again!
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April 2023 by Suzi Schulz
This was our first purchase from Big Sandy's and we are extremely happy with our experience. No pressure when looking but very helpful with all questions. Delivery was great. The guys were very careful and set us setup quickly.
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April 2023 by Johnny Zawacki
I was involved in the purchase of a power lift chair for my mother, who couldn't go to the store because of health problems. The chair we selected was incredible, but didn't work for my mom. Big Sandy accepted the return without any issue. You can be sure this will be the first place I go when I next shop for furniture!
