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March 2024 by Carole F.
FYI Bought a shower head from Chrest yesterday specifically to support local business. When I got home and read the reviews, I was concerned that it would not work for me. I returned it in less than 24 hours and they charged me over $15 "restocking fee." The guy literally got it from a closet - no special order. I've spent thousands of dollars at Chrest buying stuff to remodel my bathroom. Never again!! #ChrestOwosso #VicBondSales
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October 2023 by Erin W
Super helpful + knowledgeable staff. Good prices. Much better than Home Depot ?
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June 2022 by Jlm M.
Purchased bathroom faucets. Color didn't look right and we weren't sure what we wanted. I was planning to go back and get something different, so returned them. We were charged a $50.00 restocking fee. No where on the receipt did it tell us this would occur. I won't buy there again. EVER. Buyer beware.
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February 2022 by Curtis Blount
Great place to go always very helpful ?
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September 2021 by Melanie Ludwick
Very helpful. We got what wanted in our bathroom 's.
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September 2021 by Jared Carpenter
bought a lift pump yesterday from them didn't pull the pump out of the box and realized i didnt need the 220 and need a 115v one and they will not take it back so now im stuck with a 500 pump that wont work will never shop there again
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May 2021 by Mary Kallin
The service was absolutely wonderful and they had a great supply on hand I didn't have to wait to order what I needed definitely a great place to shop!
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April 2021 by Sam Burwell
The people there were very helpful with good information and answers for all my questions.
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April 2021 by Don Allen
I just want to make people aware of Chrest Supply's return policy. There is a restocking fee charged on returns. The receipt states 15% and when you return an item they charge 20%. When employee was questioned about the discretion he stated he should have charged 25% restocking fee. He stated he didn't know why the receipt stated 15%, 20% was a break.
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April 2021 by Nick Severn
Bought water heater and pressure tank ( over 1500$) , owned them for a day. Had to return them the next day ( all in original packaging, un-opened) because contractor said they wouldn't work with the set-up he had going. I didnt relize they had a restocking fee of 15% ( according to receipt). I was hoping would be waved due to boxes being un-opened. They said they would not wave it and re-stocking fee is actually 25% not the 15% on receipt but he would split the difference to 20%. I tried to help the little guy and got screwed. Learned my lesson, never going back, urge others as well.
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June 2020 by ken carie
Very friendly always helpful
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November 2019 by Lynda Cobb
They have always come thru for us. If they don't have it, they order it for you.
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April 2019 by jahk heft
nice experience
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March 2019 by Roxanne Leduke
Just tried to return a $20 shower head. Was told that I could not return it because I “had used it.†Well, last I knew you have to use a shower head to see if you like it! This was an instance of putting it on and taking it off. Does not say anywhere in the store that when you buy from them it is a “final sale†or “exchanges only.†Yet they were willing to take it back if I choose something of comparable value. Even though I ignored the reviews of this company, I was willing to try the small town business. No thanks...I'll stick to the larger businesses if this is the service I get!!
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March 2019 by Guy Stuart
As a do it yourselfer. I have purchased from Chrest Plumbing for years. They have always provided a great product and service.
