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February 2024 by Heston Glenn
We have business and personal accounts at 53 bank. Our bank accounts were all locked because we deposite a check from a client that was flagged as fraudulent. This check isn't fraudulent, but even if it were, why are our personal accounts locked? Why is our other business funds unavailable? How are we supposed to make payroll or our mortgage payment?I called the bank manager and received zero empathy, zero compassion, zero understanding or support. We called the fraud department and they said there is nothign they can do and could give us no information. We called the main customer service line and were referred to the fraud department and bank manager. We even called the issuing bank with the president of the company that issued the check and that bank already reports the funds having cleared to Fifth Third! So right now they're making interest on our money that they say is fraudulent.
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December 2023 by TONY PHONE-E BOLOGNA
8 YEARS of NONSTOP LOYALTY to this bank FLUSHED DOWN THE TOILET. I'm probably switching from Fifth Third to different bank or credit union after what happend a few days ago. I deposited over $300 CASH into the ATM. The ATM GOBBLED UP OVER $300 OF MY MONEY WITHOUT DEPOSITING A SINGLE CENT INTO MY ACCOUNT. THE ATM NEVER GAVE ME A RECEIPT. DO NOT TRUST THE ATM AT THIS LOCATION (OWOSSO, MICHIGAN) TO ACCEPT CASH. YOUR CASH WILL EVENTUALLY BE EATEN BECAUSE OF AN ERROR AT THE ATM. The employees at this location are great people but eventually somebody will likely end up suing Fifth Third over this kind of incident happening at an ATM. If I were you guys, I would replace that ATM before it costs Fifth Third BIG TIME. My trust in Fifth Third Bank has been ANNIHILATED.
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August 2023 by Mid Michigan Spray Foam
I had a credit card closed out, the account was unable to be accessed online at all by myself as well as had no statements sent to me for that account. Apparently 14$ worth of charges went through AFTER closing my account. Months have gone by and when checking my credit score for a vehicle they see 5/3 account with no payments made that dropped my credit score to close to 50 points. I went into my local branch, and they reverse some of the late fees and charges (not all of them) then when I ask them to do a credit dispute they say it wasn’t a banking error and couldn’t do anything for me. I would say this is the definition of a banking error. I told them I needed to speak with a manager and that they’d call me and no one has called. Poor branch, poor business.
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August 2022 by Rick King
Incredibly difficult, if not impossible to reach a human being to speak to.
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July 2022 by James Getchel
I deposited my check into my checking account. They put it in savings account and now I have to wait 2 weeks in order to get my money. Then went to cash new check I was told to go to a party store. These people are rude and disrespectful and the unbelievably horrible baking institution I've ever dealt with. As soon as they decide to give me my money the first check they screwed over I am closing my account immediately.
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October 2021 by James Pierce HD 720p
Great place in mi
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July 2019 by Chris Schultz
This Bank is horrible. I deposited a check a week ago they refuse to clear it because it had my address on it. They are holding until after the holiday almost a fulm two weeks. I am canceling my account immediately.
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October 2018 by Tina Allen
I am a new 5/3rd banker. I am very pleased that they handled all my needs and made offers that I didn't know that banks had. Their ATM IS INDOOR!!!! I had my car financed through them and decided to bundle everything. It was well worth the effort. Saves me $$ and time. Great staff.
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December 2016 by Michael Jewell
Very nice people. Have had no issues ever going to that Fifth Third. I used to go to the one on West Main until one of the main Ladies that I see in there every time I go in made a comment about how there is another Fifth Third bank downtown, which I thought was odd since I had been banking there almost a year. I go there now, why would you even make that statement unless you didn't want to deal with people/businesses? Our business account is done there and when I open my personal account within the next week that is where I will go to open it. Thanks Washington Street Fifth Third!
