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January 2024 by Dave Rayner
I love this branch!! I do both my personal and business banking here and frequent it regularly. Everyone that works here is awesome and welcomes me when I walk in. I recently had an issue with an acct and needed help navigating a deposit issue and Krystal went above and beyond to get the issue resolved the next day. I would recommend Chase and this branch specifically to anyone looking for personal of business banking options.
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December 2023 by Larry Smith
Horrible service. I drove over 70 miles round trip to add a signer to an account. Lots of people standing around doing nothing and I was told I would have to come back at 3 o’clock. No concern for customer’s schedule. Adding a signer is a very quick process and this inconvenienced me greatly. I called later to talk to the manager and basically was told there was nothing they could do about it and to come back at 3 o’clock. Really really bad customer service! I would switch all seven of my Chase accounts to another bank but don’t have the time to do that. Check out another bank that wants your business before going there!!!
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September 2023 by Benjamin Astrino
Both ATM's are down currently and not able to deposit cash for business transactions.
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May 2023 by Brian Woloszyk
Just wanted to give a big thank you to all the personnel at the chase bank in Oxford, Michigan. From all the tellers that take care of my daily banking needs to the branch manager Krystal who went above and beyond to help my son out with his banking issues. They have done a great job for us throughout the years And continue to provide us with excellent service. Big ?? keep up the great work highly recommend!!!
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April 2023 by Andrea Crismon
Nothing but terrible experience with the Chase Bank employees the last three months while trying to get my employees check that was cleared through his account, but held for possible fraud. We have been in there four different times told to come in together, so we did the vice President of Chase Bank in Oxford named Crystal would not help us because she was too concerned about making sure she was leaving at 5 o’clock as we did not get there until 445. She said she would deal with it on Monday. Terrible customer service, especially for vice president of a bank!!
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April 2023 by Jeff Blakely
Absolutely terrible, non caring service. I had a problem with my debit card, I went to the bank on a Friday,, 4 tellers and at least 3 other employees working at the time. They did not want to take the time to help me, so they told me they wouldn’t have anyone available until Monday. At least 7 people in the bank and not 1 person could help me.The woman who made the decision was very rude and condescending. Good bye Chase Bank!!!!!
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February 2023 by Patrick S.
Chase bank SUCKS tellers are rude what blood fingerprints just to cash a check ridiclouse finding another bank
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August 2022 by Anthony Crismon
I would not recommend this chase bank or any chase bank at all after the things I went through today they the branch manager Krystal. She was rude and wouldn’t explain the situation of the bank placing a 10 day hold on a Payroll check for no reason other than because she can. She specifically told me to go bank someone where else if I don’t like the answer as to why over 15k was being held, which help up payroll checks for 13 people and lead to late fees and all sorts of fees on my end because of the steps I had to take to get this fixed. I do not recommend this bank!
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August 2020 by Diana B.
Zero stars. I deposited $1450 at the ATM outside Chase Oxford 7 days ago, and it has not yet been credited to my account. I have followed every direction to call different numbers, create a claim, visit a branch with an open lobby. I have received ZERO communication from Chase about my deposit. DO NOT use the ATM at Chase Oxford for a deposit. Their customer service consists of : Call this #. We can't help you.
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June 2020 by King Cole16
Its a public embarrassment. The service was so bad and embarrassing I would not go back to that establishment. I waited so long I just left and went out of my way to the Lapeer branch. I had times where the ATM would eat my money and I had to call the Chase hotline.
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April 2020 by David T.
Slightly irritated. Went to the drive thru ATM, van a head of me, guy is typing stuff in, looking at a receipt. no problem, I got time. Couple minutes go by and he uses a key to lift up the face plate. Oh he's not doing some business, he's doing maintenance. So now I think he's refilling the cash or printer paper or something. He'sTyping stuff, looking at things, reads some print out, etc. whatever. 10 minutes (I think) go by and he grabs something from the van. This is when I pull up and nicely ask, "hi, how's it going, is this going to be awhile?" And he goes "yeah about another hour" and just walks back to the machine. No signs, no cones, no effort on his part to tell me or the car behind me it's gonna be awhile, nothing. Feel like that's info you should tell costumers.
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April 2020 by Jodi Moose
Awful experience! Was LIED to about my status with chase bank and was told that I couldn’t open a new account! It was later and the branch was within an hour of closing, the man who "helped " me was obviously annoyed from the start! The following day I went to the branch by drainer rd. And opened an account without issue, I asked the woman if she saw any issue while opening my account and she said none, which means chase almost lost an account due to this guys lack of willingness to actually WORK!
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March 2020 by Kimberly Shastal
This bank can only be used if you have a ATM card.... Maybe they should put that out on the sign "ATM ONLY"BS!!! That's large bank only to be used with an ATM card because you can only use it if you
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January 2020 by Brittany Elsey
Hannah was extremely personable, knowledgeable and very helpful!!! I had an amazing first time experience opening up an account!! Highly recommend!
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April 2018 by lainie soline Warren
I have loved this bank for so many years. CHASE!! Chase has been great to my family and I. Even to all my clients. Thank you chase for years of excellent services. This branch is never full. I Love it. THE staff will get your transaction complete in minutes. Managers are very nice and they were wonderful with my 13 year old when he wanted to open a savings account. They were so patient and explained everything to him. Its so convenient first BANK in this rural area within a 30 minute drive!! and after hours the ATM machine is so so convenient and safe!! THANK YOU CHASE!!
