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July 2023 by Quinn Nicholson
Sorry because this does not apply to this specific location. If someone can send me the review page for this bank as a whole I will put this here. While I have no issue with the staff at this location, my loan was sold to Flagstar. Rather than give me one simple phone call from an actual human and explaining to me what was happening, they called me numerous times with a robot telling me I owed them money. I had zero idea that I owed them money for my mortgage and assumed it was a scam. Finally 4 weeks later I realize I actually do owe them money because I received something in the mail and my mortgage payment was a month overdue at that point. I am completely baffled at this awful customer service and if they charge any late fees I will take further action. While setting up my account I had to press "no" for paperless 1099 at least 3 times and the only options they give are "yes" or "no, ask me later" so that was aggravating as well. Nothing against this exact branch and I'll take this down if there's a better spot to put it.
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April 2023 by nicholas leshley
Been banking with them for 16 years. Very friendly service! Never a long wait. Can always deposit and withdraw money with no problem. I love the ATM too.I give it a four star because I can never get a loan through them. I have an a+ credit score and run a very healthy size small business.
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February 2018 by Susan Johnson
We have had very good experiences with this local branch of Flagstar Bank. The staff is great. Alway friendly, helpful and will always offer i formation to help with financial questions or concerns. There have been mix ups with the Flagstar system and their computers (not the fault of local branch), so always ask questions. We had overpaid a loan, thankfully questioned the information of pay off and it was rectified. Thanks again to the local staff.