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January 2025 by Lance Klopfenstein
Outstanding Service and Great Banking Experience!
I’ve been banking with Advia Credit Union for a while now, and I couldn’t be happier with their service! From the moment you walk in, you’re greeted with friendly smiles and a welcoming atmosphere. The staff is always professional, knowledgeable, and willing to go the extra mile to help with any questions or financial needs.
What sets Advia apart is their commitment to their members. Their rates are competitive, and they offer a wide range of products, from savings and checking accounts to loans with great terms. The mobile banking app is also super convenient, making it easy to check balances, transfer funds, and deposit checks on the go.
I’ve had nothing but positive experiences, whether visiting a branch or calling customer service. If you’re looking for a reliable and customer-focused credit union, I highly recommend Advia Credit Union!
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January 2025 by Lindsey Cahill
This is honestly the best bank that I have ever been to! The tellers are amazing and so willing to help and if they didn't know the answer the General Manager was more than willing to help out! I highly recommend them!!!
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January 2025 by Jack Downs
From the moment I opened my account, the staff has been incredibly friendly and helpful. I highly recommend this credit union to anyone looking for personalized, trustworthy financial service!
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January 2025 by Jess Woodruff
Recently moved to the area, and were considering Advia. While I was at work this afternoon, my husband and our two boys [4&6] went to an appt to create an account. Our 6 yo requested a restroom and was denied. Poor kid barely made it to a nearby store [as directed by Advia staff]. My family returned to be told they were late to the appointment and declined to assist.
We will absolutely be taking our finances elsewhere.
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January 2025 by Ashley Stewart
Ava blows! It’s a joke trying to get to a real person to talk to! Stay away from Advia.
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January 2025 by Troy Calgaro
Advia Credit Union is my favorite bank. The staff are always friendly and helpful, they go out of the way to help me. Thank you Advia.
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November 2024 by Jason Baker
Trash customer service.
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February 2024 by Angel Cooper
Great experience and customer service
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December 2023 by mari mulholland
Bill Pay account with Advia-I will be closing ASAP. One of my loan payments didn't go to Arbor. Emailed Advia, got a reply back that made no sense. Plus there was no notification that I even got a reply. Bill Pay showed the loan was paid, yet the $ never cleared my account. Called Arbor. They didn't get the payment. I spent 2 plus hours on the phone with Advia, their Bill Pay Service & Arbor trying to get this cleared up. I don't write the check, it comes out of Bill Pay and then it clears my account when the lein holder cashes it. My last call with Advia I was told to stop payment, I would have to pay $32. I said no-I didn't write the check, I didn't lose the check,& I am not paying a fine. When Cassandra (supervisor?) called me back she went over what had happened & reiterated that I would have to pay a stop payment fee. I said no. She sounded surprised. Not sure what Abigail had told her about why I wanted to speak with a supervisor. Finally with an air of condescension she said that JUST THIS ONE TIME, they would waive the stop payment fee. WOW isn't that nice of ADVIA to back up THEIR service. DO NOT USE BILL PAY-if there is a problem ADVIA will try to put it back on you.
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November 2023 by Peter Kim
Tabitha Nguyen will give misleading information. Don't trust her
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May 2023 by Lesa Brenner
Kristi Plenty does not respond to inquiries. I applied for a loan, sent a slew of questions in an email, received no response, then had her call to threaten to deny my loan because I didn't have enough income *eye roll*. Of course it did not look like I had enough income, as she did not answer the questions I had about what to send over. The whole process was bad and I was just approved elsewhere.
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March 2023 by A.J. Jolly
The worste bank I have found. They have some nice tellers but overall very rude. We had in issue with my daughters account and because I had not switched her to an adult account when she turned 18 2 month previous They took money out of my account. She literally when into my account and said, " you have enough money in your account you will be okay." It should never matter how much I have its my money i know where i stand. But i still dont want money taken from my account with out reason
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December 2022 by Kayla Pitcher
Do not use this bank. I’m not even a member and they “withdrew” double the money I was trying to receive from their ATM and only received the second transactions worth of cash. Still no refund on MY MONEY. Negative stars if I could.
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September 2022 by Karen Vickery
their automated phone service is terrible.I tried to get account information for 7 and a half hours.First time 20 callers ahead of me,next time 25,6 and one half hours 35 callers ahead of me. Apparentley no one is answering the call .
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February 2022 by Derik Betcher
I just want to say that Mary Cruz is the women you want to do business with. She's very personal and very helpful. She told me what I needed to get for my loan. I would refer her to my friends and family.
